Overview:
Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.”
We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.
Job Summary
As a key member of the centralized workforce planning team, this role is dedicated to developing optimal resourcing plans that support the achievement of strategic objectives. The Workforce Planner ensures alignment with forecasted airline activity, commercial client agreements, work engagement standards, safety, and operational principles.
Workforce planning and rostering are critical to Swissport's operations, significantly impacting our people, operational efficiency, and business performance. This rewarding position involves close collaboration with managers and leaders across the business to deliver excellence in customer service and operations, serving as a trusted advisor to our stakeholders.
Your activities
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Plan, schedule, and ensure optimal allocation of resources for various clients, schedules, and aircraft types to achieve exemplary results for the designated portfolio.
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Ensure staffing plans are finalized at least 6 weeks in advance, allowing employee rosters to be published with a minimum of 4-5 weeks' notice.
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Make recommendations to improve safety, efficiency, performance, and culture related to both tactical resource planning and general operations.
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Ensure regular and appropriate communication with all areas of the business.
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Assist key stakeholders with the maintenance and data integrity of the skills matrix.
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Recommend upskilling requirements to station management to ensure all shifts are covered by appropriately skilled employees.
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Review shift allocations to ensure alignment with staffing plans and escalate any variances that fall outside of commercial arrangements.
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Provide scenario modeling for future initiatives, other analyses, data, and reporting as directed and in a timely manner.
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Handle sensitive and highly confidential commercial information, documents, and initiatives with trustworthiness.
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Lead a culture that values equality, fairness, and transparency, and maintain zero tolerance for bullying, discrimination, and harassment.
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Work variable hours, including early starts, late finishes, and weekends, as required.
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Perform other duties as required; the above-listed duties do not limit what may reasonably be requested during the course of employment.
Your profile
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Experience in rostering, workforce planning and optimization, administration, and coordination.
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Understanding of workforce planning processes, theories, and methodologies.
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Knowledge of Swissport’s workforce management systems and optimization systems.
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Direct aviation experience with thorough knowledge of airline ground handling operations.
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Demonstrated ability to introduce change and improvements.
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High-level personal qualities in relation to adaptability, flexibility, commitment, sound judgment, reasoning, and effective time management and prioritization of tasks.
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Eye for detail and very high standards of accuracy and efficiency.
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Capability to work to demanding deadlines, manage multiple tasks, and maintain high attention to accuracy and detail.
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High-level administrative, planning, time management, and organizational skills.
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Excellent written and oral communication skills.
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Ability to work collaboratively as a participative and supportive team member.
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Ability to work with minimal direction, displaying initiative and motivation, ensuring tasks are completed on time and in full detail.
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Strong ability to develop proficiency in using company IT systems.
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Proficiency in office tools including Excel, Google applications, and email.
What we offer
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Permanent Full-Time position.
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Competitive remuneration.
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On-site employee parking available.
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Opportunities for career advancement.
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Accrual of annual and personal leave.
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Comprehensive & paid training and ongoing support provided.
At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Visit our website at Swissport Careers to learn more about Life at Swissport.
Join Swissport today and be part of a team that connects the world of aviation!
Only permanent residents of Australia or New Zealand, or those who have the right to work in Australia or New Zealand may apply.
