In-Demand Concierge Jobs in Kilsyth, Vic

Guest Service Agent
MERCURE —Doncaster VIC
- Weekend availability
- Hospitality
- Customer service
- POS
Quick Apply
Customer Service Consultant Narre Warren North, Victoria
Bupa —Narre Warren North VIC
- Customer service
- Microsoft Office
- Administrative experience
- Pet insurance
2d
Retail Security Officer - VIC
Challenger Security —Doncaster VIC
- Weekend availability
- Writing skills
- First Aid Certification
- Communication skills
- Employee assistance program
Front Desk
BIG BOWL KITCHEN Parkmore —Keysborough VIC
- Part-time
- Customer service
- In-person
- Cash handling
Quick Apply
10d
Sales Administrator
Infinite Aged Care —Knoxfield VIC
- Full-time
- CRM software
- Sales
- Microsoft Office
- On-the-job training
- Employee assistance program

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Guest Service Agent

MERCURE -
Doncaster VIC

Quick Apply

Job Details

Full-time

Qualifications

Hospitality
Customer service
POS
Communication skills
Hotel experience

Full Job Description

Company Description

Mercure Melbourne Doncaster is a 183 room & suite hotel is Australia’s first of the next generation Mercure brand, introducing approachable elegance in an untouched pocket of the Eastern Suburbs. Featuring restaurant, indoor heated swimming pool, elite fitness centre, expansive outdoor terraces with views from the Yarra Ranges to the CBD and has six event spaces for up to 200 guests with dedicated outdoor terraces to provide seamless indoor/outdoor flow.

We are a vibrant and forward-thinking hotel with a reputation for hosting exceptional conferences, meetings, and events. From corporate gatherings to high-energy incentives, we create moments that leave a lasting impact. Now, we’re looking for a talented individual to maximize our potential in the Conference & Events market and help us grow even more!

Did you know that Mercure Melbourne Doncaster is the only venue in the Eastern Suburbs that you can have panoramic views of the Dandenong Ranges and Melbourne’s City Skyline?! Come on in and check them out!

Job Description

We are looking for Part time Guest Service Agent

As a Guest Service Agent, you’ll be the first and last point of contact for our guests—playing a vital role in shaping their overall experience. From seamless check-ins and check-outs to creating genuine connections and offering thoughtful service, you'll help transform a simple stay into something special.

Your responsibilities will include:

Greeting guests with warmth and professionalism
Managing check-in/check-out procedures efficiently
Assisting with guest inquiries and delivering personalised recommendations
Handling reservations and room allocations when required
Processing payments using POS and property management systems
Knowledge of Opera cloud system essential.
Ensuring the front desk area remains welcoming, organised, and secure
Working collaboratively with other departments to exceed guest expectations

Qualifications

Previous experience in a hotel, resort, or hospitality environment is highly regarded
Minimum of 12 months’ experience in a customer service role
Strong interpersonal and communication skills
A passion for hospitality and creating memorable guest experiences
A proactive, solution-focused mindset with attention to detail
Flexibility to work a rotating roster including evenings, weekends, and public holidays-Also covering night shifts when required.

Additional Information

The Mercure brand is part of the Accor Group. As the global market leader, Accor Hotels offers a worldwide network of hospitality and tourism services, with a diverse portfolio of renowned brands. Just a few of the perks include:

Ongoing Career and Professional Development Opportunities
A Rewarding Work Environment
Global Discounts on Hotel Accommodation & Food and Beverage

Quick Apply

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concierge jobs in kilsyth, vic

Guest Service Agent

Customer Service Consultant Narre Warren North, Victoria

Retail Security Officer - VIC

Front Desk

Sales Administrator

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