Position Number:
Directorate: CCS
Service: Arts & Cultural Centre
Location: Cultural Centre
Position
Classification:
Band 4
Date
Created/Updated
4/6/2026
POSITION PURPOSE/OBJECTIVE
Deliver excellent and efficient, front-facing customer service for the Blue Mountains
Cultural Centre. This role will administer sales for the shop, answer customer enquiries
relating to the Gallery, events and programs, and provide high quality visitor information
services.
RELATIONSHIPS
Reports to: Team Leader Visitor Services
Staff Responsibility: Delegations Nil
Direct Reports Nil
Key Internal Relationships: Works within the Cultural Centre team.
Key External Relationships: Liaises through customer service with external
clients.
SPECIFIC RESPONSIBILITIES
1. To provide high quality, professional customer service to patrons of the Cultural
Centre.
2. Deliver accurate information to visitors ensuring duty-of-care obligations are met by
staying up to date with current tourism, NPWS, and regional operators.
To attend the Cultural Centre Shop; assist customers with sales, ticketing and
memberships and general enquiries.
3. Assist the Team Leader in the area of stock management including ordering,
replenishment, receiving, merchandise development and stocktakes.
4. Monitor surveillance systems and report suspicious and unlawful behavior to
relevant staff or authorities.
5. Maintain a high standard of visual representation of the Shop and front counter
including cleaning and retails displays.
