In-Demand Senior client services Jobs in Katherine, Nt

Case Worker – Leaving Violence Program (LVP) – Identified – Katherine
North Australian Aboriginal Family Legal Service —Katherine NT
- $92,279.20 - $99,294.00 a year
- Overtime
- Microsoft Office
- Databases
- Communication skills
- Travel reimbursement
- Parental leave
9d
Merchandise Manager
Nutrien Ag Solutions —Katherine NT
- Full-time
- Microsoft Excel
- Management
- Sales

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Case Worker – Leaving Violence Program (LVP) – Identified – Katherine

North Australian Aboriginal Family Legal Service
Katherine NT

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Job Details

Full-time
$92,279.20 - $99,294.00 a year
9 days ago

Benefits

Travel reimbursement
Parental leave
Salary packaging

Qualifications

Microsoft Office
Databases
Driver Licence
Working with Children Check
Communication skills

Full Job Description

Posted on: 13 August 2026
SCHADS Award Level: Classification Level 4
Job location: Katherine
Remuneration: Salary $92,279.20 - $99,294.00 per annum (dependent on experience)
Salary Packaging: As a Public Benevolent Institution (PBI) NAAFLS can offer up to $15,899 per annum of the salary, Tax-free as a fringe benefit (conditions apply).
Hours of work: Monday to Friday - 8.15am to 4.21pm with 30mins lunch break
Employment Type: Full-time, fixed term position (subject to funding)
Superannuation: 12%
Leave Entitlement: 6 weeks per annum plus 17.5% leave loading
Reports To: Senior Case Worker – Leaving Violence Program
Closing date: 27 August, 2026
Probationary Period: 6 months
Personal/Carer's Leave: 15 days per annum
Equipment Supplied: Laptop, Mobile phone, Uniforms
Additional Benefits: Time off in Lieu of Overtime, Travel Allowance, Annual individual training allowance, Paid parental leave applicable to Primary or Secondary Carer (6 weeks paid after 12 months service), Study Leave
Mandatory Employment Requirements: Obtain a working with children clearance (WWCC), Obtain a satisfactory Criminal History Check, Possess a current 'C' Class NT Drivers Licence
Conditions of Employment: Social, Community, Home Care and Disability Services Industry Award 2010, National Employment Standards, Fair Work Act
Special Measures: This position is identified for an Aboriginal and/or Torres Strait Islander person and is intended to constitute a special measure under section 8(1) of the Racial Discrimination Act 1975 (Cth), and section 57 of the Anti-Discrimination Act 1996 (NT)

ABOUT NAAFLS

NAAFLS is an Aboriginal Community Controlled Organisation (ACCO) and independent Family Violence Prevention Legal Service (FVPLS). We are the only victim-based Aboriginal legal service in remote communities in the Top End region of the NT.

We have offices in Darwin (Larrakia land), Katherine (Jawoyn, Dagoman and Wardaman land) and Nhulunbuy (Yolŋu land), and service over 40 remote communities within the Top End region spanning from the Tiwi Islands down to Lajamanu, Wadeye and across to Borroloola. We provide culturally sensitive legal advice, assistance, representation, and support to Aboriginal and Torres Strait Islander people in Top End communities who have experienced domestic, family, and sexual violence.

We offer the unique opportunity to work collaboratively alongside client support officers and case workers, which are Aboriginal and Torres Strait Islander identified roles, to ensure that our service is culturally safe and holistic. This holistic and culturally appropriate model of service sets us apart, seeking practical community-based solutions to the most complex legal problems.

Our primary practice areas are family law, child protection, and domestic violence; though we frequently intervene in coronial inquiries, parliamentary inquiries, and other administrative or criminal proceedings as required.

ROLE OVERVIEW

NAAFLS is leading the delivery of the Leaving Violence Program – Top End Regional Trial and we are looking for experienced case workers to deliver culturally safe supports to Aboriginal and Torres Strait Islander people experiencing family violence.

The NAAFLS Leaving Violence Program will provide Indigenous people across the Top End with better access to practical and financial support to leave family violence. Our program will be culturally responsive to empower people to develop their own plans to leave violence safely. The NAAFLS-led Top End Regional trial forms part of a national expansion of the Leaving Violence Program with trials run concurrently in Cairns, Broome and Dubbo.

This role involves working within the LVP team to deliver culturally appropriate support and services to Aboriginal and Torres Strait Islander clients within the Leaving Violence Program. It requires solid communication skills, cultural knowledge, and the ability to work in a trauma informed and strength-based way to support program participants to develop plans to leave violence safely.

KEY RESPONSIBILITIES

Work within the Leaving Violence Program providing up to 12 weeks of case management support for eligible participants.

Complete risk and safety assessments to determine eligibility for the program and identify other referral and support needs.

Offer culturally sensitive support and information to clients, respecting their cultural needs and background.

Help clients create safety and support plans within the LVP framework, ensuring their safety and wellbeing are prioritised.

Support clients to achieve goals identified in their safety and support plans, including spending the LVP financial packages in a safe and responsible way.

Maintain accurate and up-to-date client files and input data into NAAFLS’ electronic systems in a timely and organised manner.

Provide feedback on the continuous improvement of internal processes and procedures to ensure consistent, effective service delivery to clients.

Support a safe working environment by adhering to and promoting NAAFLS’ Workplace Health and Safety (WH&S) policies and procedures.

Build and maintain strong relationships with community stakeholders, enhancing collaboration and service outreach.

Actively engage in regular file review meetings, ensuring case progress and compliance with NAAFLS’ policies and procedures.

Engage in professional development and training in consultation with the Senior Case Worker.

Undertake regular travel to remote communities in the Top End.

Undertake other duties as reasonably directed.

SELECTION CRITERIA

Possess relevant experience in case work or a related field.

Ability and willingness to undertake professional development and training.

Demonstrated experience in delivering services within a case management framework, specifically in an Aboriginal and/or Torres Strait Islander community services setting.

Proven ability to communicate sensitively with Aboriginal and Torres Strait Islander people, demonstrating solid relationship-building and advocacy skills.

Capacity to provide culturally appropriate services that are tailored to meet individual client needs.

Willingness to use cultural knowledge and expertise to improve service delivery for Aboriginal and Torres Strait Islander clients.

Ability to work independently and collaboratively within a team environment.

Demonstrated ability to complete tasks in a timely manner.

Ability to accurately record information in client databases and use Microsoft Office suite.

Availability to undertake overnight travel to remote communities.

Must obtain a Working with Children Clearance (WWCC) and a satisfactory Criminal History Check.

Possess a current ‘C’ Class NT Drivers Licence.

While NAAFLS is an equal opportunity employer, Aboriginal and Torres Strait Islander peoples are strongly encouraged to apply.

Apply Now

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senior client services jobs in katherine, nt

Case Worker – Leaving Violence Program (LVP) – Identified – Katherine

Merchandise Manager

I want to receive the latest job alert for senior client services in katherine, nt

Explore jobs in more locations

ABOUT NAAFLS

ROLE OVERVIEW

KEY RESPONSIBILITIES

SELECTION CRITERIA

While NAAFLS is an equal opportunity employer, Aboriginal and Torres Strait Islander peoples are strongly encouraged to apply.

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