Job description
Agency Department of Logistics and Infrastructure Work unit Motor Vehicle Registry
Job title MVR Regional Team Leader - Northern Region Designation Administrative Officer 5
Job type Full time Duration Ongoing
Salary $90,946 - $95,468 Location Katherine
Position number 11665 RTF 352264 Closing 29/07/2026
Contact officer Chloe Marquett A/MVR Coordinator on 08 8999 3165 or [email protected]
About the agency https://dli.nt.gov.au/
Apply online https://jobs.nt.gov.au/Home/JobDetails?rtfId=352264
APPLICATIONS MUST INCLUDE A ONE-PAGE SUMMARY ABOUT YOU, A DETAILED RESUME AND COPIES OF YOUR
TERTIARY QUALIFICATIONS.
Information for applicants – inclusion and diversity and Special Measures recruitment plans
The NTPS values diversity. The NTPS encourages people from all diversity groups to apply for vacancies and accommodates
people with disability by making reasonable workplace adjustments. If you require an adjustment for the recruitment
process or job, please discuss this with the contact officer. For more information about applying for this position and the
merit process, go to the OCPE website.
Aboriginal applicants will be granted priority consideration for this vacancy. For more information on Special Measures
plans, go to the OCPE website.
Primary objective
Supervise the delivery of effective and efficient regulatory driver licensing and vehicle registrations services, with a focus on
a superior customer experience for Territorians.
Key duties and responsibilities
1. Supervise the daily frontline operations functions of the Motor Vehicle Registry (MVR) Katherine office to ensure the
delivery of superior customer experience for Territorians.
2. Apply the principles and practices of continuous improvement to bring about change, resolve problems, increase the
standard of service delivery and implement operational efficiencies.
3. Monitor the performance of, and conduct performance reviews with, team members to recognise good performance and
identify training needs including mentoring and coaching on the job to build the capabilities of team members.
4. Exercise delegations as a Deputy Registrar of Motor Vehicles.
5. Liaise with internal and external customers and provide oral and written information and advice on complex driver
licensing and vehicle registration transactions.
6. Participate in recruitment activities, staff rostering and tasks allocation to ensure optimal service delivery.
Selection criteria
Essential
1. Proven supervisory skills with a focus on leading and implementing continuous improvement activities, and commitment
to customer-centric service delivery.
2. Demonstrated high level interpersonal, written and oral communication skills with the ability to handle confidential and
sensitive matters with empathy and interact effectively with people from diverse backgrounds.
3. Ability to work successfully under pressure in a fast-paced frontline operations environment, anticipate issues and
implement solutions to achieve business outcomes.
4. Proven experience in building and motivating teams including the ability to model required behaviours, undertake
performance management discussions, promote knowledge sharing and implement performance management plans.
5. Proven ability to understand, analyse and interpret policies and regulations including the exercise of good judgement and
independent decision making within delegated authority.
6. Sound interpersonal, written and oral communication skills with the ability to interact, resolve conflict and provide
acceptable outcomes for customers and staff.
7. Sound financial management skills and proven experience with complex ICT systems and other software packages such
as Mainframe database and Microsoft Office.
8. An understanding of Work Health and Safety matters as they apply to a workplace or the ability to acquire knowledge
within a short period.
Desirable
1. Sound knowledge of driver licensing and vehicle registration policy and procedures.
Further information
Successful applicant must demonstrate to the delegate’s satisfaction, they are of satisfactory character to perform the role.
This may require the successful applicant to provide a National Police Criminal History Check prior to commencement.
