In-Demand Transition manager Jobs in Kalgoorlie, Wa

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Service Manager

Epiroc -
Kalgoorlie WA

Apply Now

Job Details

Benefits

Salary packaging

Qualifications

Low voltage
Time management

Full Job Description

RCT is seeking to appoint a proactive and professional Service Manager to join our team based in Kalgoorlie.

Reporting to the Kalgoorlie Branch Manager, this position will be responsible for managing the day-to-day requirements of service and technical support for customers in the Goldfields regions.

This position is ideal for a highly customer focused individual with extensive knowledge who is seeking a new opportunity.

Key Responsibilities include, but are not limited to the following:

Meet customer service financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analysing variances; initiating corrective actions.

Provide excellent customer service in terms of responsiveness, efficiency and quality
Make any appropriate changes to improve overall customer experience
Ensure all customers and installations/service work is of the highest quality
Implement a healthy customer service culture amongst all field service technicians and ensure all field service technicians fully embrace the RCT values in their every-day behaviour
Determine customer service requirements by maintaining contact with customers, visiting operational environments, conducting surveys
Develop standard quality reports to be prepared for customers after field service visits
Encourage identifying potential new business leads by technicians when on customer sites and pass onto the responsible RCT Sales Manager for that customer
Maintain regular site visits to ensure customer experience is to the highest level
Resources planning: Ensuring adequate field service personnel are strategically located at key locations to appropriately resource current and planned future work
Job scheduling: Plan field service personnel so as to fulfil the obligations of current and future jobs
Parts on/off jobs: Ensure all required parts (product, consumables and ancillary equipment) are ordered in a timely manner that supports the job scheduling planning outcomes. Monitor ETAs of back ordered items
Other Duties as required by the Branch Manager

To be considered for this position you must have the following attributes:

Electrical (low voltage), electronics or mechanical engineering background
Appropriate technical qualifications from an Industry endorsed training provider
Sufficient experience as an RCT field service technician
In-depth understanding of RCT products
Proven track record in installation, servicing and field repair duties
Logical problem solver.
Work calmly under pressure situations
Excellent time management skills
Methodical, systematic, process driven work practices
Total customer satisfaction culture and drive
Detail and accuracy oriented for self and team
Ability to calmly assist team members who are working in harsh conditions and under time constraints
Mentor, enthuse and motivate the field service team towards consistently meeting customer service satisfaction levels
Bring a sense of calm and logic to pressure situations when communicating with demanding customers
Mediate and ensure quality response requirements from the business to your team

What we offer.

Attractive remuneration
A broad role that offers variety and challenges
Novated Lease salary packaging option
Work with a team of high performing professionals
Established business (50+yrs) which is in a high growth technology industry and part of leading global mining and infrastructure equipment company Epiroc
Great work environment

It all starts with people. The world needs metals and minerals for the energy transition and our cities and infrastructure must be developed to serve a growing population. To succeed, we need to speed up the shift towards more sustainable mining and construction industries. We at Epiroc accelerate this transformation, together with customers and business partners in more than 150 countries, by developing and providing innovative and safe equipment, digital solutions, and aftermarket support.

All new thinkers are welcome. We are looking for those who want to develop, grow, and dare to think new. In Epiroc we attract, develop, and retain diverse talent valuing authenticity and unique perspectives, driving our spirit of innovation. We foster an inclusive culture where diversity isn't just a goal but a part of our values and way of working. This is how we do business for a sustainable future. Learn more at www.epiroc.com

Apply Now

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