Position: Duty Manager – Full Time
Location: Entertainment Park Penrith – 7–10 Patty’s Place, Jamisontown
Join the leadership team at Entertainment Park Penrith – Opening Soon!
Are you passionate about creating unforgettable guest experiences? Do you thrive in a fast-paced, hands-on, and energetic environment? Entertainment Park is looking for an experienced and motivated Duty Manager / Arcade Technician to join our brand-new Penrith venue.
As a key member of our leadership team, you will oversee day-to-day venue operations while ensuring the smooth running and maintenance of our arcade games and attractions. This role combines leadership, customer service, operations, and technical problem-solving, making it ideal for someone who enjoys both managing teams and working hands-on with equipment.
Key Responsibilities:
- Provide leadership, guidance, and support to team members across the venue
- Oversee daily venue operations and duty manage shifts effectively
- Deliver exceptional guest experiences and resolve customer concerns professionally
- Monitor and uphold workplace health and safety procedures
- Collaborate with management and departments to improve venue operations and guest satisfaction
- Maintain records, operational reports, and attendance where required
- Diagnose, maintain, and repair arcade machines and entertainment equipment
- Ensure arcade attractions remain operational, safe, and presented to a high standard
- Assist with technical troubleshooting and preventative maintenance
What We’re Looking For:
- Previous management or leadership experience in entertainment, hospitality, retail, tourism, or fast-paced customer service environments
- Technical experience with arcade machines, gaming systems, electronics, audio-visual equipment, or related technologies is highly regarded
- Strong leadership skills with the ability to motivate and manage teams
- Excellent customer service and communication skills
- Strong organisational, multitasking, and problem-solving abilities
- Ability to work effectively under pressure in a fast-paced environment
- Availability to work nights, weekends, and public holidays
- Reliable, proactive, and hands-on attitude
Why Join Entertainment Park?
- Opportunity to join a rapidly growing entertainment business
- Supportive and energetic team culture
- Staff discounts across the venue
- Ongoing training and career development opportunities
- Opportunity to grow within the company as we continue expanding
We welcome applicants of all ages and backgrounds, including mature-aged candidates, and are committed to creating a positive, inclusive, and respectful workplace for all employees and guests.
If you’re ready to combine leadership, technical skills, and guest experience in one exciting role, apply today and become part of the Entertainment Park Penrith team!
Pay: $25.00 – $35.00 per hour
Work Location: In person
