Services Manager | Individual & Family Support – Family Protection
Employment Term: Maximum Term to 30 June 2027, Part-Time (30.4 hours per week)
Location: Ipswich / Caboolture / Maroochydore / Brisbane (flexible base location)
Remuneration: $65.39 p/h + Super + NFP Salary Packaging (increase your take-home pay)
Applications Close: Applications will be reviewed as they are received and therefore may result in the role closing early if the right applicant is found.
Make a meaningful difference with UnitingCare Queensland
At UnitingCare we are leaders in crisis response, the protection of vulnerable people and children, financial resilience, and family wellbeing. Our FaDS (Family and Disability Services) team work passionately across Queensland to make a meaningful difference in people’s lives.
Your part in our UnitingCare team
As the Services Manager, you will be responsible for the operational performance, sustainability and continuous improvement of Men's Behaviour Change and Counselling Services across multiple locations.
Reporting to the State-wide Manager, you will provide strategic and operational leadership, ensuring services are safe, effective, compliant and responsive to the diverse needs of clients and communities, including First Nations peoples and culturally and linguistically diverse communities.
You will lead a multi-layered workforce, drive service excellence, manage operational risks and budgets, and contribute to the ongoing development of integrated responses across the domestic and family violence sector.
Please note: This role may participate in a shared on-call roster and may require availability outside standard business hours.
Key responsibilities:
Lead the operational delivery, quality and performance of Men's Behaviour Change and Counselling Services.
Drive service development, innovation and continuous improvement initiatives.
Lead, coach and develop Service Leaders to deliver exceptional client outcomes.
Ensure services meet funding, legislative, regulatory and organisational requirements.
Oversee risk management, safeguarding, incident response and workplace health and safety obligations.
Manage program budgets, service reporting and performance outcomes.
Build and maintain strong relationships with government, community and sector stakeholders.
Strengthen integrated responses across the domestic and family violence and broader community services sectors.
Support strategic planning, organisational change and service growth opportunities.
What makes a difference for us?
A relevant tertiary qualification (minimum bachelor’s degree) in Social Work, Psychology, Counselling, Behavioural or Social Science, or an equivalent combination of qualifications and experience.
Extensive experience managing complex service delivery programs and multidisciplinary teams.
Demonstrated success in operational leadership, workforce management and service performance.
Strong financial management, reporting and budget oversight experience.
Highly developed communication, stakeholder engagement and relationship management skills.
Ability to analyse complex issues, exercise sound judgement and implement practical solutions.
Strong understanding of Men's Behaviour Change practice and domestic and family violence service systems.
Experience developing effective community engagement and partnership strategies.
Commitment to working within organisational values and maintaining compliance with relevant legislation and workplace health and safety requirements.
Current Queensland Driver’s Licence
Valid Working with Children Check (Blue Card)
What makes a difference for you?
Flexible work arrangements to support work-life balance
NFP Salary Packaging: Save tax and increase your take home pay by salary packaging your everyday living expenses and bills (up to $15,900) and meal entertainment (up to $2,650) per annum. To learn more about this benefit watch the video via the following link: Salary Packaging Explained
A recognition and rewards platform, providing employee discounts at hundreds of retailers, including everyday expenses, holidays, health insurance, annual awards celebration, wellbeing and employee assistance programs
12 weeks paid parental leave and 2 weeks paid partner leave, available after 6 months service, in addition to the government scheme
Diversity and inclusive leave, offering paid gender affirmation leave and cultural leave options (paid and unpaid) for those who may celebrate Lunar New Year, Diwali, Ramadan, NAIDOC weeks and other significant cultural events
Career development opportunities to challenge yourself, grow and make a meaningful difference
A positive and inclusive team based on respect, shared standards, strong values and a commitment to serving others
We’d love you to be part of our UnitingCare family
Joining our FaDS, team, you’ll also be welcomed as part of the UnitingCare family. The second-largest Queensland employer, we’re a proud not-for-profit with more than 16,500 staff and 9,000 volunteers across our brands of BlueCare, Lifeline, ARRCS, The Wesley Hospital, Buderim Private Hospital, St Stephen’s Hospital, and St Andrew’s War Memorial Hospital, and have been leading by example for more than 100 years.
Child safe, Child friendly
UnitingCare is committed to being a Child Safe, Child Friendly organisation and will:
provide welcoming, safe and nurturing services for children
implement measures to prevent child abuse and neglect within our services
appropriately and immediately address child abuse and neglect if it does occur
abide by the Child Safe Standards and adhere to the Reportable Conduct Scheme
Diversity & Inclusion
Our approach is simple – everybody is welcome here. At UnitingCare, diversity is at the core of our who we are, our mission and our values. We are committed to providing equal opportunities to all employees no matter their sex, race, culture, sexual orientation, disability or gender identity. Demonstrating our commitment to reconciliation and building long-term employment opportunities for First Nations peoples, UnitingCare strongly encourages Aboriginal and Torres Strait Islander applicants for this position.
Safe workplace
We work hard to make our services welcoming and safe for every person. We are united in keeping children, young people and the elderly safe from harm, within our services, workplaces and the communities we support. We are committed to speaking up loudly for their safety.
Commitment to Safeguarding
We are committed in creating services and workplaces that are welcoming and safe for every person. We work together to protect children, young people, adults and the elderly from harm within our services and the communities we support. We speak up for their safety to ensure their voices are heard. Our recruitment and workplace practices reflect our dedication in preventing abuse, harm and exploitation across UnitingCare.
