Job No: ISC452
Location: Inverell
Employment Status: Full-time No. of Vacancies: 1 Closing Date: 20 Sep 2026 AEST
Do you have experience in customer service and cash handling?
Are you already established in your career or, are you looking to take the first step in a new role?
Would you like to work for an organisation with great benefits and a supportive culture?
Inverell Shire Council is looking for someone like you for the role of Customer Service Officer. The Customer Service Officer is the first point of contact for residents and customers attending Council's Administration Centre, and is responsible for directing enquiries to the appropriate staff at Council, processing payments of various fees and rates to Council, and ensuring that patrons are provided with a high quality customer service.
About the role
As a key member of the Financial Services team, Council's Customer Service Officer provides or supports the delivery of a variety of services to the Inverell Community, through:
Receive all preliminary enquiries and provide assistance and information to members of the public on all matters under the control of Council. Call other relevant staff to counter as necessary to provide additional information or to answer specific enquiries.
Responsible for the foyer and counter area, including security and presentation, and ensuring locking of foyer and counter doors. Both front doors must be opened at 8:30am and securely locked at 4:30pm
Reception area must not be left unattended when the office is open to the public (currently 8:30am to 4:30pm). Relief is provided by other staff in the Division for morning tea and lunch periods.
The Australian, the Aboriginal flag and any other speciality flags must be raised at 8:30am at the start of each working day and lowered at 4:30pm at the end of each working day.
Mailbox in interview room must be cleared daily at 8:30am.
Assist in the effective and tidy display of all authorised information placed on display at reception and in the foyer.
Recording of customer complaints in Councils Customer Service System and liaison and discussion with ratepayers regarding such complaints.
Accept and receipt all face-to-face customer payments.
Process all Councils external receipting via the daily bank statement, including and not limited to Bpay, Centrepay, Direct Debit and Direct Deposit.
Filing of all receipting processes.
Ability to perform mid-day balance and end of day reconciliation.
Ability to balance cash takings, floats, change bags and any other monies as required required.
General clerical and administrative assistance as required.
Assist in the preparation of S603 Certificates.
Assist in the processing of Notices of Transfer.
Assist with Rating, Water and Debtor duties, as well as general enquiries.
Process Pensioner Rebate applications.
Process change of address and update additional contact details.
Prepare and maintain a current procedure manual for the position.
Other duties compatible with the employee's skills, competence and training.
Remuneration shall range from $1,071.04 to $1,130.00 gross per week, and a normal work week shall consist of 35 hours per week.
Why work for Inverell Shire Council?
As one of the largest employers in the Inverell area, Council provides a variety of opportunities and benefits to staff:
Enjoy ongoing training and professional development.
Local government is a rewarding industry where you get to directly serve and work to improving the Inverell community for everyone.
Council actively promotes a healthy work-life balance with health and wellbeing days, active social club, and a positive and friendly atmosphere among colleagues.
In addition to a collaborative and supportive work environment, staff at Inverell Shire Council enjoy a range of other benefits, including but not limited to:
Access to flexible working arrangements, including flex time for eligible staff.
Salary packaging options, including remote area rental and remote area mortgage packaging and novated leasing!
Generous leave entitlements, including 4 weeks of annual leave, 1 week of MyLeave, and access to long service leave after only 5 years of service!
Fitness Passport provides access to a local gym and Inverell Aquatic Centre for a discounted rate, and Gold members also enjoy access to gyms and fitness facilities across Australia.
For those who may join us from outside of Inverell, enjoy participation in The Welcome Experience to help settle in, find schools, leisure or just an opportunity to socialise with other locals.
The following selection criteria shall be considered as part of your application:
Essential:
Proven experience in cash handling, including varied methods of receipting and daily balancing.
Demonstrated experience in a Customer Service role, both in a face to face and digital environment and a commitment to the highest level of professionalism.
Experience with various computer applications, including Microsoft office, in particular Excel and the use of EFTPOS devices.
Strong time management and proven ability to manage multiple tasks in fast paced environment and work independently.
NSW Higher School Certificate or equivalent or NSW School Certificate and satisfactory experience.
Desirable:
NSW Class C Driver’s Licence.
Appointed as a Justice of the Peace or willingness to obtain within 6 months of commencement with Council.
Demonstrated negotiation and problem solving skills including the ability to deal with a diverse range of customers in an empathetic manner.
Relevant qualification in Customer service or a Finance a related discipline, or willingness to obtain an approved qualification within 12 months of commencement with Council, acceptable to the Director Corporate and Community Services.
Don't meet all of the above criteria? That's OK, we still want to hear from you! Submit an application and detail what criteria you meet and we shall be in touch.
Employment will be in accordance with the terms and conditions of the Local Government (State) Award 2026. The classification for the position is Band 1, Level 2, Grades 2. Salary will be in accordance with qualifications and experience, and will be in a range from $1,071.04 to $1,130.00 gross per week, and a normal work week shall consist of 35 hours per week.
Do you have any questions about the role, about working for Council, or anything else? Please contact Council's Revenue Coordinator Emma on (02) 6728 8288, or Council's Workforce Services team on (02) 6728 8246 and we will answer any questions you might have.
Ready to apply? Click Apply Now, answer the questions, and submit to be considered for this role. Applications will close on Sunday, 20 September 2026 at 11:59pm. Council is an Equal Opportunity Employer and provides a smoke free work environment.
Brett McInnes
General Manager
Inverell Shire Council
About Us
Inverell Shire is a thriving regional centre in the Northern Tablelands of New South Wales. Formed in July 1979, the shire comprises an area of 9,430km2 with a population of 17,836. The township of Inverell is a major service centre and has a population of 12,000. Inverell is serviced by an air service to both Sydney and Brisbane and is a commercial hub to an estimated 60,000 people.
Council’s Total Annual Expenditure - $40 million
Total Employees - 215
New South Wales Department of Planning and Environment forecasts Inverell LGA to grow by 12.2 per cent by 2031.
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