About the Organisation
Make a real difference in the lives of vulnerable Australians with this unique opportunity to provide both corporate expertise and community support. With a focus on people, not profit, Life Without Barriers’ corporate services team partners with our direct support staff to ensure we continue our mission to change lives for the better. If a truly inclusive, collaborative, and fast-paced work environment sounds like your next career move, this is an opening not to be missed.
Life Without Barriers is a leading social purpose organisation of 8,000 employees working in more than 500 communities across Australia. We support children, young people and families, people with disability, older people, and people with mental illness. We work with people who are homeless and refugees and asylum seekers. Join a community of people dedicated to breaking down barriers.
We want to employ people who reflect the diversity of our clients to ensure we can support each client's individual needs and wants. We encourage people of Aboriginal and Torres Strait Islander background and people with disability to apply.
About the role
Provide functional and technical support for business-critical enterprise applications within our ICT Business Applications team. This role will support finance applications such as SunSystems, iPOS and Prophix, along with other corporate applications across the broader Business Applications portfolio.
A key focus of the role is technical application administration, including patches, upgrades, databases, servers, backend support, troubleshooting and system reliability. You will work closely with end users, vendors, project teams and ICT colleagues to resolve issues, support system changes and ensure applications are stable, well governed, well documented and fit for business use.
This is a permanent full-time position and offers the flexibility to work from your preferred location anywhere in Australia, whether that is your home or one of our offices.
Key responsibilities
- Provide technical and functional support for business-critical applications, including finance and corporate systems.
- Administer, configure, maintain and support applications across BAU and project-related change.
- Troubleshoot and resolve application issues, service requests and system-related queries.
- Support technical administration activities including patches, upgrades, database-related support, server/backend activities and system maintenance.
- Work with vendors, service providers, ICT colleagues and business stakeholders to coordinate issue resolution, system changes and improvements.
- Support the planning, testing and implementation of system changes, fixes, patches, upgrades and enhancements.
- Contribute to testing activities, including preparation, execution, validation of outcomes and identification of defects or risks.
- Maintain and improve system documentation, support processes and operational knowledge.
- Analyse system use and related processes to identify opportunities to improve efficiency, control and user experience.
- Build effective working relationships with stakeholders and provide practical, fit-for-purpose application support.
Skills & Experience
- Technical application support experience
- Experience across Microsoft infrastructure technologies including SQL Server, Windows Server, virtualised infrastructure and cloud platforms such as Azure.
- Experience with finance, ERP, workforce management or corporate applications including systems such as SunSystems, Prophix, iPOS, UKG Pro, DocuSign, Miro, Smartsheet and Power BI.
- Experience in an applications, systems or business systems support role, in a large or geographically dispersed organisation.
- Experience supporting business applications, including configuration, issue resolution, testing, documentation and stakeholder support.
- Ability to work with stakeholders to understand requirements, investigate issues and support practical system-based solutions.
- Experience using structured work management, support and change processes.
- Good problem-solving skills, with the ability to investigate issues, identify options and support effective outcomes.
- Ability to handle sensitive information and maintain confidentiality.
- Tertiary qualification or equivalent experience in information systems, business systems, technology or a related field.
Benefits
- Work from home or one of our offices
- Monthly rostered day off
- Salary packaging benefits – more money in your pocket
- Join one of Australia’s largest and leading social-purpose organisations
Successful candidates will be required to clear probity checks including National Criminal History Record Check.
How to Apply
Include your resume and covering letter in one document, click ‘Apply’ and follow the prompts. For any enquiries, please contact Mikaella at [email protected]
Candidates with disabilities who require adjustments to the recruitment process or the application form in an alternate format can visit https://www.lwb.org.au/careers/ for information on our access and inclusion work and how to contact us directly.
Applications close at midnight AEST 10 June.
