MCM (Melbourne City Mission) is a leading community services organisation that innovatively works alongside thousands of Victorians and their communities to overcome barriers, providing a broad range of support in Homelessness, Family Services, Disability, Early Childhood Intervention Services, Palliative Care, Education and Mental Health service areas.
This role, based in the Northern corridor of Melbourne, will operate within the new Hume Youth Assertive Outreach program and will provide assertive support, advocacy and referral to young people who are disengaged or at risk of disengagement across the region to assist them in navigating life’s challenges and enhancing their wellbeing.
The Hume Assertive Youth Outreach Service established in July 2026 aims via a Street Based Outreach approach to
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Engage At-Risk Youth;
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Build Trust and Relationships;
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Provide Immediate Support and Resources;
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Promote Social Inclusion;
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Raise Awareness of Available Services; and
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Reduce incidents of rough sleeping
We are looking for someone who can:
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Build authentic relationships with young people to establish safety, trust and rapport to meet young people where they are.
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Apply assertive and persistent outreach practice to provide purposeful assistance to young people, with a degree of geographical flexibility dependent upon need.
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Be flexible and responsive in service delivery to adjust working hours, locations, engagement approaches, emerging needs.
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Provide information and referral pathways for young people as needed, based on partnership and positive relationships established with relevant local services.
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Maintain an excellent working knowledge of support options for young people in Hume LGA, ensuring both existing and new options are actively communicated to relevant stakeholders.
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Diverse and inclusive organisation
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Attractive Salary Packaging benefits
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Supportive learning and development environment
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Culture of continuous improvement
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4 year Degree with 1 year experience OR 3 year Degree with 2 years experience OR Associate Diploma with experience OR lesser formal qualification with substantial experience OR sufficient expertise to undertake a range of activities.
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Extensive knowledge and experience in engaging and working with young people who may be disengaged from the community, with sensitivity to their unique situation.
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Experience in assertive engagement/ outreach models of practice, including information referral and brief intervention service delivery.
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Current Driver’s License.
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Demonstrated interpersonal and communication skills, with the ability to build authentic, genuine, respectful and non-judgemental relationships with young people from diverse backgrounds.
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Capacity to identify, escalate and manage risk as appropriate within the scope of the role.
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An understanding of the key issues affecting young people with co-occurring needs including mental ill health, homelessness, disabilities, alcohol and other drug issues, health and safety issues and social connection.
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A strong commitment to strengths and recovery-based, healing oriented practice.
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Knowledge of community services and resources for young people.
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Willingness to undergo professional development and training to support your role.
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An understanding of the requirements for ensuring child safety.
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A basic level of computer literacy, including familiarity with Microsoft programs, is desirable. Support and training can be provided to develop skills as needed.
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National Police check
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Working with Children check
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Valid Victorian Drivers license
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Right to Work in Australia
Applications for this role will close on 22 June 2026 or Applications may close before the deadline, so please apply early. Please include your current resume and cover letter.
Please review the position description to understand more about the role and responsibilities. If you have any needs throughout the recruitment process that have not already been catered for, we encourage you to contact [email protected] to let us know how we can better support you to apply.
MCM is an inclusive and equal opportunity employer with a strong commitment to safety. MCM embraces differences because we know that diversity and inclusion help us to attract, recruit, engage and retain talented people.
We are a leading not-for profit-for-purpose organisation that offer a broad range of services in Disability, Homelessness, Palliative Care and Education.
MCM is committed to the safety of its clients and employees, taking a zero-tolerance approach to violence within the workplace and abuse, including child abuse and abuse of people with disability. All employees are required to comply with the Child Safe Standards.
At MCM we embrace our differences because we know that diversity helps us to innovate and make the biggest impact possible. Our DEI Strategy supports and drives an inclusive workplace culture. We embrace the learning opportunities that come with authentic commitment to equity of access for all. We particularly encourage Aboriginal and Torres Strait Islander candidates to apply.
