In-Demand Staff cloud Jobs in Homebush, Nsw

Service Desk Analyst
BVN Architecture —Sydney NSW
- Part-time
- Microsoft Office
- Communication skills
- Time management
- Parental leave
Quick Apply
9d
IT Support/Helpdesk
Supaglu —Sydney Western Suburbs NSW
- Contract
- Customer service
- Organisational skills
- IT
6d
Cloud Support Engineer
Interactive —St Leonards NSW
- Full-time
- Azure
- Communication skills
Quick Apply
1d
DevOps Engineer
irwinSolutions Pty Ltd —Sydney NSW
- $120,000 - $130,000 a year
- Full-time
- Azure
- Management
- Computer Science
Quick Apply
Junior IT Admin
Property Me —Sydney NSW
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free food
Quick Apply
Staff Software Engineer
Freelancer.com —Sydney NSW
- Full-time
- Computer Science
- Engineering
- SQL
Quick Apply
Staff Platform Engineer
Commonwealth Bank —Sydney NSW
- Full-time
- SQL
- AWS
- APIs
IT Help Desk Team Leader
The Missing Link —Sydney NSW
- Full-time
- Hybrid work
- Bachelor's degree
- Leadership
- Free food
Quick Apply
11d
Staff Software Engineer - Contact Centre
Commonwealth Bank —Sydney NSW
- Full-time
- Customer service
- AWS
- APIs
7d
Information Technology Support Specialist
Physio Inq —Milsons Point NSW
- Full-time
- Hybrid work
- Administrative experience
- Organisational skills
- SharePoint
Quick Apply
IT Operations Lead
Maxlife Care —Sydney NSW
- $80,000 a year
- Full-time
- Azure
- Administrative experience
- Bachelor's degree
Quick Apply
Staff Software Engineer - Consumer Cards
Commonwealth Bank —Sydney NSW
- Full-time
- Systems design
- AWS
- APIs
IT Support Specialist
Doltone Hospitality Group —Pyrmont NSW
- Full-time
- Azure
- Computer Science
- Bachelor's degree
- Employee assistance program
- Employee discount
6d
Staff Software Engineer
Commonwealth Bank —Sydney NSW
- Full-time
- Azure
- DevOps
- Systems design
Staff Software Engineer - CommBiz Mobile & Insight crew
Commonwealth Bank —Sydney NSW
- Full-time
- Azure
- AWS
- APIs
Manager - Service Management - Cloud
Interactive —St Leonards NSW
- Full-time
- Management
- AI
- Leadership
Quick Apply
Staff Designated Support Engineer
Databricks —Sydney NSW
- Azure
- SQL
- AWS
12d
Night Manager
NOVOTEL —Wolli Creek NSW
- Weekend availability
- Microsoft Excel
- Customer service
- Analysis skills
Quick Apply
Manager, Forensic Technology
BDO —Sydney NSW
- Full-time
- Scripting
- In-person
- Communication skills
- Health insurance
- On-the-job training
Front Office Groups Coordinator
Voyages Tourism Australia —Sydney NSW
- Full-time
- Resort
- Relocation assistance
1d

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Service Desk Analyst

BVN Architecture
Sydney NSW

Quick Apply

Job Details

Part-time
9 days ago

Benefits

Parental leave

Qualifications

Jira
Microsoft Exchange
Microsoft Office
Adobe Creative Suite
Citrix
Communication skills
Time management
Mobile devices

Full Job Description

BVN is seeking applications from exceptional Service Desk Analysts to join our Sydney Studio.

The IT Service Desk Analyst is responsible for being the first point of contact for the Technology Team. The role is to provide 1st line IT support to BVN staff, within Australia and overseas. The role demands high standards of customer service, a willingness to provide excellent IT support, and the agility to work in a fast-paced environment.

The IT Service Desk Analyst will reside in the IT Operations Cluster within the I+DT Team. The cluster's vision is to:

Provide business as usual Technology support services across the entire practice, to meet demands, as and when they are required, and in line with BVN's ‘one Studio' approach.
Deliver Technology projects (as part of a project team) as required.
Seek to initiate projects with a view to reducing the amount of reactive work carried out.
Change the way the Technology support service is perceived, the type of support we provide, and why we provide it.
Align with the needs of our colleagues by increasing consultation, communication and collaboration across the entire practice.
See things through other people's eyes to help us redefine the service that we provide.

Responsibilities

To be the first point of contact for all Technology incidents and requests.
Provide 1st line IT support to BVN staff in line with business requirements.
Carry out basic troubleshooting.
Monitor and respond to incoming support requests (incidents and requests) and triage them as relevant.
Provide a high level of customer service.
Communicate and collaborate effectively with the rest of the Operations Cluster and wider Technology Team.
Follow documented procedures and create documentation as relevant.
Ensure that cover is provided on the IT Service Desk at all times during core hours.
Provide technical support for studio events, which may occasionally require flexibility outside of standard working hours
Maintain and update IT asset records, including tracking hardware allocation and license management

Accountabilities

Ensure all support requests are logged.
Ensure all support requests are assigned.
Ensure 1st line support requests are dealt with in a timely and professional manner.
Highlight support trends (problems) to the Infrastructure Manager and CIO.

Personal Qualities

A passion to start an IT support career.
Resilient and able to cope with conflicting demands and work under pressure.
A willingness to help others.
A desire to see tasks through to completion.
Pro-active and driven self-starter.

Skills

Previous experience within a customer facing role would be an advantage.
Strong attention to detail.
Proactive and methodical troubleshooting skills.
Ability to manage and prioritise tasks and time efficiently.
Ability to provide clear and concise advice.
Excellent time management and organisation skills.
Excellent written and spoken English communication skills.

The following technical skills would be an advantage but are not essential as training will be provided:

Basic knowledge of Windows 11, Adobe Creative Cloud and Microsoft Office.
Basic user administration within Active Directory and Microsoft Exchange.
Experience supporting Citrix virtual desktop environments
Experience supporting mobile devices, and AV systems
Experience within the Atlassian ecosystem including Jira Service Management

This role requires a presence in our Sydney office.

Our people come first. Our culture nurtures collective creativity, inclusion, and diversity and/or those seeking a part-time position or not meeting all the criteria are still encouraged to apply. We believe that a balanced, well-lived life is where we will find the most meaning. We are continually enhancing the BVN Experience with a suite of initiatives available to all employees:

12 weeks parental leave available for all after 12 months.

Volunteering days to allow you to give back to and participate in the community.

Purchased leave.

Cultural, social, and active groups and events.

Mentoring programs.

Amongst many more.

BVN has a Pride Network as part of our inclusive approach to creating a safe and comfortable environment where everyone can be themselves. This initiative aims to show support for a significant population of our people, as well as those who are family and friends of LGBTIQA+ people. Having a pride network at BVN is also about drawing on this group's life experiences, insights, and knowledge to improve our culture and awareness.

Quick Apply

Refine Your Search

staff cloud jobs in homebush, nsw

Service Desk Analyst

IT Support/Helpdesk

Cloud Support Engineer

DevOps Engineer

Junior IT Admin

Staff Software Engineer

Staff Platform Engineer

IT Help Desk Team Leader

Staff Software Engineer - Contact Centre

Information Technology Support Specialist

IT Operations Lead

Staff Software Engineer - Consumer Cards

IT Support Specialist

Staff Software Engineer

Staff Software Engineer - CommBiz Mobile & Insight crew

Manager - Service Management - Cloud

Staff Designated Support Engineer

Night Manager

Manager, Forensic Technology

Front Office Groups Coordinator

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