About Clarity Health Care
Clarity Health Care is an accredited mental health service providing multidisciplinary, evidence-based care to individuals experiencing mental health concerns or diagnosed mental illness.
Our team includes psychiatrists, psychologists, social workers, occupational therapists, and registered nurses who work collaboratively under recovery-oriented and bio-psycho-social models of care.
Care is delivered through clinic appointments, telehealth, outreach, and structured group programs. Collaboration, continuity of care, and evidence-based practice are central to Clarity’s model, ensuring every client receives safe, person-centred, and effective treatment.
You can learn all about our work by visiting our website.
Role overview
The Clinic Support Frontline team plays a vital role in ensuring the smooth day to day operation of our busy mental health clinic. As the first point of contact for clients, families, clinicians, and service providers, this role is responsible for creating a welcoming, supportive, and professional experience while maintaining a high level of confidentiality and care.
This role focuses on delivering an exceptional client experience and supporting the daily operational needs of the clinic. The Frontline team provides essential administrative support that enables clinicians and operational teams to deliver high quality care in a responsive and efficient environment.
This role requires an understanding of mental health presentations and a compassionate approach when supporting clients, families, clinicians, and service providers
Key Responsibilities
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Deliver exceptional customer service and act as the first point of contact for clients, clinicians, and stakeholders.
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Manage appointments, referrals, client onboarding, cancellations, waitlists, and diary scheduling.
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Provide accurate information regarding services, fees, referrals, and treatment pathways.
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Process client payments, Medicare rebates, and third-party claims.
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Support clinicians with diary management, administration, and client communication throughout their care journey.
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Maintain accurate client records and referral information across multiple systems, including Halaxy.
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Coordinate daily clinic operations, including reception, opening and closing procedures, and general administration.
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Build positive relationships with clients through professional, empathetic, and solution-focused communication.
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Collaborate with clinicians and team members to support a high-performing and client-focused environment.
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Ensure compliance with privacy, confidentiality, safety, and organisational policies and procedures.
About you
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Minimum 3+ years experience in a customer service or administration role
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Strong verbal and written communication skills with a friendly, empathetic, and professional approach
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Ability to work effectively in a fast-paced clinic environment while managing multiple tasks and competing priorities
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High level of attention to detail and organisation
- Confidence in handling challenging conversations
- Strong administration and problem-solving skills
- Ability to work both independently and collaboratively within a team across locations
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Willingness to learn, ask questions, and seek support when needed
- Experience using different computer systems – Microsoft 365, Word, Excel, Powerpoint, Teams, knowledge of Halaxy is an advantage
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You will hold a current Working With Children Check and Police Check (or be willing to obtain both prior to commencement).
What We Offer:
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A value driven organisation,where our team have chosen our values: integrity and honesty; inclusive and person centred; continuous learning; accountability; respect
- We are deeply passionate about a supportive work environment and looking after your mental wellbeing, which include Employee Assistance Program, Workplace wellness initiatives One on one wellbeing support as part of supervision
- A workplace that is fun and exciting to be a part of, working with a team that doesn’t take ourselves too seriously, and think we have a sense of humour, bi-monthly group social events
- We value diversity, equity, and inclusion at Clarity Health Care. We aim to continue building a team with a variety of backgrounds, identities, and life experiences
- Career development opportunities as part of our growing and diversified business.
If this role sounds like you and you're passionate about delivering exceptional client experiences in a fast-paced, supportive healthcare environment, we'd love to hear from you.
