In-Demand Apac Jobs in Heathfield, Sa

Global Support I - AUS
Gaming Laboratories International —Greater Adelaide SA
- Full-time
- Writing skills
- Microsoft Office
- Bachelor's degree
Customer Service Officer
BGIS —Greater Adelaide SA
- $70,000 a year
- Part-time
- Remote
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance program
- Employee discount
11d
Sales Support - BANZ Australia Adelaide Airport
Bunzl —Adelaide Airport SA
- Full-time
- Microsoft Excel
- Sales
- Customer service
- Profit sharing
- Health insurance
5d
Roster Coordinator
Serco Plc —Adelaide SA
- 10 hour shift
- Management
- Analysis skills
- Leadership
Site Reliability Engineer II, APAC
Jamf —Greater Adelaide SA
- On call
- Remote
- Writing skills
- AWS
- AI
5d
Accounts Payable Officer
BGIS —Greater Adelaide SA
- $66,500 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance program
- Employee discount
General Manager - APAC
Mercury Hampton Ltd —Adelaide SA
- Full-time
- Management
Quick Apply
Handy Person
BGIS —Greater Adelaide SA
- Overtime
- Customer service
- Senior Secondary Certificate of Education
- Plumbing
- Parental leave
- Referral program
Customer Care Coordinator-Pasadena
WSA APAC —Pasadena SA
- Monday to Friday
- Customer service
- Administrative experience
- Clinic
- Parental leave
- Employee assistance program
Quick Apply
Customer care Coordinator- Unley Park
WSA APAC —Unley Park SA
- Monday to Friday
- Customer service
- Administrative experience
- Clinic
- Parental leave
- Employee assistance program
Quick Apply
Intern, Revenue Operations - Japanese Speaker
TeamViewer Germany GmbH —Adelaide SA
- Microsoft Excel
- Salesforce
- Finance
Quick Apply
Technical Dealer and Marketing Coordinator
Codan Limited —Greater Adelaide SA
- Presentation skills
- Communication skills
Account Manager - BANZ Australia Adelaide Airport
Bunzl —Adelaide Airport SA
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
- Profit sharing
- Health insurance
Clinical Education Consultant
BD —Greater Adelaide SA
- Contract
- Microsoft Word
- Microsoft Excel
- Management
Senior APAC Financials Presales Consultant (Education & Local Government)
Civica —Adelaide SA
- Hybrid work
- Sales
- Budgeting
- Work from home
Quick Apply
Warehouse & Logistics Assistant - FRSA SA
Bunzl —Torrensville SA
- Full-time
- Customer service
- Human resources
- Organisational skills
- Profit sharing
- Health insurance
SAP Project Manager
DyFlex Solutions —Greater Adelaide SA
- Full-time
- Remote
- Communication skills
- Work from home
Quick Apply
Field Service Technician - FRSA Australia SA
Bunzl —Torrensville SA
- Weekend availability
- Human resources
- Profit sharing
- Health insurance
PACKER/FORKLIFT- CASUAL
Fibrecycle PTY LTD —Lonsdale SA
- Overtime
- Warehouse
- Manufacturing
Quick Apply
Clinical Provider (Adelaide, Australia)
Intellect —Adelaide SA
- Contract
- Hybrid work
- Private practice
- Master's degree
- Bachelor's degree
- Employee assistance program
Quick Apply

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Global Support I - AUS

Gaming Laboratories International -
Greater Adelaide SA

Apply Now

Job Details

Full-time

Qualifications

Writing skills
Microsoft Office
Bachelor's degree
Driver Licence
Help desk
Information Technology

Full Job Description

Gaming Laboratories International (GLI) has an opportunity within our global Information Technology team based out of our Adelaide, Australia location. The Global Support Specialist is a critical member of our service desk team responsible for exemplifying our culture, assisting customers with problems, and assigning correct technicians to service calls. Your primary responsibility is to support our APAC Offices, but as your skills grow, you will be able to support team members around the world.

Who We Are…

Gaming Laboratories International (GLI) has been the global leader in the testing and certification of gaming devices and systems since 1989. A major part of what we do is test and certify gaming devices and systems. Our clients are gaming regulators, suppliers and operators in over 700 jurisdictions around the world. We are proud of our stability and our history of world-class customer service delivery to those jurisdictions worldwide. We operate in multiple countries including Australia, USA, Canada, Netherlands and many more.

Why You Should Work Here…

Our employees are at the heart of everything we do, which is why they are our biggest investment.

Gaming Laboratories offer:

Competitive salaries, including annual salary reviews
Top-notch benefits, including employee of the month and anniversary awards
Ongoing training & professional development opportunities
Opportunities for career enhancement

What You Will Accomplish Here…

This is a fast-paced, dynamic position and an ideal fit for someone who loves learning, loves to serve, thrives on wearing many hats to support others, and ultimately optimize our productivity. You will have an opportunity to troubleshoot issues and provide users with self-service knowledge on all applications, including desktop and laptop systems, connectivity issues, voice issues, software, and video conferencing applications. You will also be able to collaborate with peers to complete helpdesk tickets, emails, and phone calls to ensure timely responses to all users.

Duties and responsibilities include, but are not limited to:

Provide hardware break-fix services for technology equipment and prepare equipment for replacement, or onboarding
Work in-person and remotely with end users to resolve basic IT, basic copier/printer, or network related issues
Work with other teams to resolve issues
Escalate pertinent calls to the relevant IT team members and manage tickets to assure timely resolution
Support asset and inventory management activities
Utilizing our Service Desk ticketing system to document work, progress, and resolutions
Ensuring ticket work notes are updated in a timely manner
Answer multiple incoming tickets, emails, chats, and text messages from end users
Meet response requirements during the ticket life cycle
Complete and close out of all tickets by proofreading tech notes, and verifying for accuracy and completeness
Write documentation and train our global end users
Monitor daily activities making sure calls are being handled in a timely manner

Experience, Education, Skills, and Credentials:

Bachelor’s degree in information technology or a related technical discipline is required. However, certifications, formal training, experience, or demonstrated competency may be evaluated and considered in lieu of the educational requirements
2-4 years of experience supporting customers in a business environment
Experience in a help desk, service desk, IT support role is a huge plus
Must possess relevant technical skills/certifications in the systems or area specified by management
Requires reliable transportation and active driver’s license and ability to travel.
Must be proficient in troubleshooting problems and communicating and documenting solutions in writing and orally
Experience in working in end user environments, server rooms and communications rooms
Must have a good understanding of Microsoft Windows, and Microsoft Office applications
Must be able to assist in troubleshooting issues and understand network terminology
Must have a working knowledge of network topology and remote access devices
Ability to adapt from business to technical communication according to the audience is required
Must have the ability to assess a situation quickly and help arrive at the best beneficial resolution for all parties involved
Must have the ability to write professional reports and other business correspondence
Must have the ability to read, write, speak, understand, and communicate in English sufficiently to perform the duties of this position
Must have the ability to handle and organize multiple projects and deadlines
Must demonstrate a high degree of attention to quality, details, and correctness

Location: This is an in-person, full-time position based out of Adelaide, south of the CBD.

Schedule: Normal hours are Monday through Friday, 37.5 hours per week

Travel: Minimal to no travel is required.

This advertisement should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The incumbent may be requested to perform other job-related task and responsibilities than those stated above.

GLI is an Equal Opportunity Employer

Apply Now

Refine Your Search

apac jobs in heathfield, sa

Global Support I - AUS

Customer Service Officer

Sales Support - BANZ Australia Adelaide Airport

Roster Coordinator

Site Reliability Engineer II, APAC

Accounts Payable Officer

General Manager - APAC

Handy Person

Customer Care Coordinator-Pasadena

Customer care Coordinator- Unley Park

Intern, Revenue Operations - Japanese Speaker

Technical Dealer and Marketing Coordinator

Account Manager - BANZ Australia Adelaide Airport

Clinical Education Consultant

Senior APAC Financials Presales Consultant (Education & Local Government)

Warehouse & Logistics Assistant - FRSA SA

SAP Project Manager

Field Service Technician - FRSA Australia SA

PACKER/FORKLIFT- CASUAL

Clinical Provider (Adelaide, Australia)

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