SUPPORT COORDINATOR (Coordinator of Supports)
Jeder Institute | Greater Western Sydney + Blue Mountains, NSW
Casual | Initially ~25 hours/week | Work from home + community-based
Paid under the SCHADS Award | Negotiable start, preference for late June / early July
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WHO WE ARE
Jeder Institute is a national collective of practitioners, facilitators and community builders who work alongside individuals, families, organisations and communities to create meaningful change - grounded in strengths-based, person-centred and participatory practice.
We've grown over the past decade through relationships, trust and a genuine commitment to self-management, transparency and shared leadership. We're not a traditional organisation, and this isn't a traditional role - but it is a real, employed position with real support behind it.
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THE ROLE
We're looking for a Support Coordinator (Coordinator of Supports / CoS) to join our team serving NDIS participants across Greater Western Sydney and the Blue Mountains.
This is a Level 2 Support Coordination role with a genuine pathway toward Level 3 / Specialist Support Coordination as your experience and caseload grows. You'll be paid at the appropriate classification level under the Social, Community, Home Care and Disability Services Industry Award (SCHADS Award MA000100), based on your qualifications and experience.
A CoS at Jeder:
· Understands the NDIS deeply and helps participants do the same
· Builds confidence and capacity in participants and their support networks
· Is independent of service providers - your loyalty is to the participant
· Uses plan budgets creatively to implement goals, not just tick boxes
· Creates opportunities for participants to grow their independence over time
Day to day, this looks like:
· Helping participants understand and maximise their NDIS plans
· Connecting participants with services, community and informal supports that genuinely fit their life
· Facilitating complex, multi-provider supports where they intersect with mainstream services
· Crisis resolution and building participant resilience
· Monitoring plan budgets across a 12-month plan cycle
· Completing service agreements, referrals, risk assessments and NDIA reports
· Supporting participants through plan reviews - developing goals, evaluating supports, preparing documentation
· Regular outcome reporting to the NDIA
A CoS is not a paid advocate, a rostering service, an administrator, or a personal care worker. If that's the kind of support coordination you've been doing, this role will feel different.
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ABOUT YOU
You'll thrive here if:
· You hold a Diploma or Certificate IV in Community Development, Community Services, Disability, or have equivalent relevant experience
· You have solid, practical knowledge of the NDIS and experience navigating it with and for participants
· You have experience engaging with inter-agencies and disability networks
· You have experience working with people with mental health and/or psychosocial conditions (Recovery Coaching background is a plus)
· You're a strong communicator - clear, warm and honest, especially when things are complicated
· You can self-organise, prioritise your own workflows and meet deadlines without someone managing your diary
· You're comfortable with complexity, adaptable and genuinely creative in how you problem-solve
· You're committed to a strengths-based, person-centred approach - not just as a phrase, but as a practice
· Training in Person-Centred Thinking and Planning, Asset Based Community Development (ABCD) or Art of Hosting is a bonus
You may struggle here if:
· You prefer a high-structure environment with close day-to-day supervision
· You're not yet confident working autonomously with complex or multi-provider cases
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WHAT YOU'LL GET
· Flexible work from home and in the community
· Pay in accordance with the SCHADS Award at the appropriate classification level
· A coaching team to support you as you settle into the role
· Biannual Gatherings with the full Jeder community - one online, one face-to-face - covering strategic direction, team plans and connection with members across the country
· A workplace that takes its values seriously
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COMPLIANCE REQUIREMENTS
All Jeder members must hold or obtain:
· NDIS Worker Screening Check
· Working with Children Check (NSW)
· National Police Check (no older than 2 years)
· Right to work in Australia (required for all roles)
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READY TO APPLY?
Tell us what draws you to this role and how your experience fits. Send your CV and a brief expression of interest to [email protected] or apply through this listing.
We actively welcome applications from people with disability, First Nations and Aboriginal peoples, people of colour, LGBTQIA+ and Queer people, people from culturally and linguistically diverse backgrounds, immigrants, migrants, refugees and asylum seekers, and people of all faiths, ages and life experiences.
Please note: all applicants must have the right to work in Australia. This is a legal requirement and applies to all roles at Jeder.
If you need any adjustments to the application process, please just let us know.
Pay: $40.00 – $55.00 per hour
Benefits:
- Salary packaging
- Work from home
Licence/Certification:
- NDIS Worker Screening Check (Required)
- Working with Children Check (Required)
- National Police Check (no older than 2yrs) (Required)
Work Authorisation:
Work Location: Hybrid remote in Blue Mountains NSW
