In-Demand Bakery assistant Jobs in Harkness Vic

Woodfrog Bakery Retail Sales Assistant - Caroline Springs
Woodfrog Bakery —Caroline Springs VIC
- $15 - $36 an hour
- Bakery
- POS
- In-person
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5d

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Woodfrog Bakery Retail Sales Assistant - Caroline Springs
Woodfrog Bakery —Caroline Springs VIC
Ensure you maintain a clean store and complete relevant daily and weekly cleaning tasks on-time. Deliver warm, genuine, and efficient customer service,…
$15 - $36 an hour
Quick Apply
5d

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Woodfrog Bakery Retail Sales Assistant - Caroline Springs

Woodfrog Bakery -
Caroline Springs VIC

Quick Apply

Job Details

Casual
$15 - $36 an hour
5 days ago

Qualifications

Full Job Description

The Role

About Woodfrog

At Woodfrog Bakery we are proud of creating incredible artisan sourdoughs, specialty breads and pastries that are baked fresh daily.

Brief description & overall goal for your role

The main purpose of the position is sales, customer service, merchandising, food safety and handling and ensuring all policies, procedures and controls are followed.

Your key relationships

Customers
Team members and Store Manager
Pond Manager
Store Support and HR

Your key responsibilities

Customer Experience

Deliver warm, genuine, and efficient customer service, including appropriate music and volume in-store.
Resolve customer concerns and complaints in a calm and professional manner, ensuring any refunds are forwarded to your Store Manager (in a private message) promptly
Ensure you maintain a clean store and complete relevant daily and weekly cleaning tasks on-time
Ongoing learning and development of your product knowledge, allergens, and “how to use” our products/food pairing

Safety and Consistent Execution

Ensure compliance with all food safety, health and safety protocols
Ensure you follow merchandising guidelines for your store
Ensure consistent execution of Woodfrog policies & procedures (“We all do things the Woodfrog way”)

Store Operations

Ensure sales are processed through the POS system accurately & in line with relevant procedures
Ensure completion of the daily wastage and stock level form

Rosters and Timesheets

Ensure unavailability is entered into Tanda promptly and accurately
Communicate promptly to your Store Manager any issues with published rosters/shifts
Ensure you check your roster for each week and attend your shift in a timely manner
Ensure you clock-in and out of Tanda at the start and end of your shift and for your break/s

Escalation Management

Complete relevant QR codes for maintenance, incidents, customer and quality issues as they occur/arise
Escalate customer complaints promptly to your Store Manager including the customer number, name and nature of the complaint

Collaboration and Communication

Maintain regular clear communication with your Store Manager and team members
Ensure adherence to the What’sApp and phone usage guidelines
Ensure the successful completion of your open or closing tasks to ensure you set your fellow team members up for success

Values

At Woodfrog Bakery, we value:

Authenticity: Being genuine, honest, and kind.
Passion: Loving what we do and delivering it with energy.
Quality: Always striving for excellence
Teamwork: Working together with mutual respect and support
Customer Focus: Putting the customer at the heart of every decision

Key Requirements for the Role

A passion for providing and executing a high degree of community-centric customer service
An open, curious and growth mindset. You will be passionate about improving a balance of personal, business and customer outcomes.
Must be available across December & January including over xmas and new year period

Please note: to successfully complete your application, you will need to complete the screening questions that will be emailed to you.

Job Type: Casual

Pay: $15.00 – $36.00 per hour

Work Location: In person

Quick Apply

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Woodfrog Bakery Retail Sales Assistant - Caroline Springs

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