The Calile, a family-owned luxury hotel operated by TFE Hotels, has been a benchmark for outstanding hospitality since its opening in 2018. Now entering its seventh year, we are proud to be ranked No. 34 in The World’s 50 Best Hotels 2025, marking our third year on the list. This achievement, along with earning a One Michelin Guide key and being listed among Tatler Asia’s Best Hotels 2025, reflects the dedication of our passionate team.
The Mission Statement for The Calile Hotel is simple yet ambitious – to deliver the best hotel experience in Australia. From large gestures to the finest details, we are driven to continually delight our guests. We strive to deliver an experience that is authentic and unpretentious, building a genuine relationship with our guests to ensure they wouldn’t consider staying anywhere else whenever they next return to Australia.
The Position
Due to an internal promotion, we are seeking an experienced and motivated Assistant Front Office Manager to support the daily operation of our Front Office team. This role is pivotal to delivering refined, memorable guest experiences while leading the team and ensuring seamless hotel operations across reception and guest services.
A highly visible leadership position, this role suits a hospitality professional who leads with presence, professionalism, and a genuine passion for service excellence.
Key duties would include, but are not limited to:
- Support the leadership and daily operation of the Front Office, ensuring seamless, polished service delivery
- Lead with confidence on the floor, actively supporting guest arrivals, departures, and personalised service interactions
- Oversee VIP arrivals and service recovery, managing sensitive situations with discretion and care
- Drive service excellence by reviewing guest feedback, procedures, and front office standards
- Support team performance through coaching, training, rostering, and clear communication
- Contribute to commercial and operational outcomes through reporting, cost control, and payroll compliance
About you
- Proven experience in a Front Office leadership or supervisory role, ideally within an upscale or luxury hotel environment
- A degree or diploma in Hotel or Hospitality Management is desirable but not essential
- A refined service style with strong attention to detail and the ability to anticipate guest needs
- Confident, calm, and approachable, with a collaborative leadership style
- Excellent written and verbal communication skills
- Organised and adaptable, with the ability to manage competing priorities
- Full availability over a rotating flexible roster, including weekends and public holidays
- Holds a current RSA, First Aid Certificate and Drivers Licence.
Benefits
- Growth and Development opportunities with an expanding global brand
- Discounted on-site parking – $7 flat rate
- Discounted food and beverage at all TFE outlets
- Unlimited complimentary barista coffee whilst on duty
- Global TFE-wide discounted accommodation for staff members, friends, and family (including The Calile Hotel)
- Complimentary stay at The Calile Hotel
- James Street Precinct retailer discounts
- Inclusive and collaborative working culture that encourages diversity in thinking and idea generation
Opportunity for Growth
As a Calile team member, you’ll become part of a close-knit team operating one of Brisbane’s busiest hotels. We aim to meet our customer’s needs with honesty, integrity and care. The Calile Hotel has been developed by a local Brisbane family and is operated by TFE as part of the ever-growing TFE Hotels Collections. We are committed to continuous employee training and development, succession planning and career guidance because we know it makes our hotels better places to stay, and work.
A Glimpse of The Calile: https://www.instagram.com/thecalilehotel
