In-Demand customer contact Jobs in gympie qld

Officer Customer Contact
Gympie Regional Council —Gympie QLD
- From $80,412 a year
- Full-time
- Management
- Customer service
- Conflict management
- Employee assistance program
9d
Officer Community Grants and Support - Permanent Part time
Gympie Regional Council —Gympie QLD
- From $86,068 a year
- Part-time
- Microsoft Office
- Administrative experience
- Computer skills
- Employee assistance program
9h
Officer ICT Support Services
Gympie Regional Council —Gympie QLD
- $86,068 a year
- Full-time
- Azure
- Customer service
- Microsoft Office
- Employee assistance program
13d
Coordinator Local Laws
Gympie Regional Council —Gympie QLD
- From $120,225 a year
- Customer service
- Presentation skills
- Leadership
- Employee assistance program
9h
Neighbourhood Administration Officer
BlueCare —Gympie QLD
- Full-time
- Management
- Microsoft Office
- Administrative experience
- Health insurance
- Parental leave
Coordinator ICT Support Services - 12 months Fixed Term
Gympie Regional Council —Gympie QLD
- $120,225 a year
- Full-time
- Azure
- Management
- Customer service
- Employee assistance program
6d
Expression of Interest: Assistant - Libraries
Gympie Regional Council —Gympie QLD
- From $42.65 an hour
- On call
- Customer service
- Communication skills
- Employee assistance program
9h
Officer Venue Support
Gympie Regional Council —Gympie QLD
- $43.36 an hour
- Management
- Casual pool
- Working with children
- On-the-job training
- Employee assistance program
9d
Medical Receptionists
The Medical Centre of Gympie —Gympie QLD
- Customer service
- Business Administration
- Business
Junior Store Assistant - Gympie
ALDI Stores —Gympie QLD
- $17.92 - $21.48 an hour
- Weekend availability
- Employee assistance program
Quick Apply
6h
Team Member - Level 3 - Casual Pool
Gympie Regional Council —Gympie QLD
- $37.24 an hour
- Management
- Maintenance
- Construction
- Employee assistance program
Coordinator Community Development
Gympie Regional Council —Gympie QLD
- From $120,225 a year
- Analysis skills
- Bachelor's degree
- No degree
- Employee assistance program
13d
Deli Manager
Coles Supermarkets —Gympie QLD
- Full-time
- Leadership
- Employee stock purchase plan
- Parental leave
Specialist Plumber/Drainer
Gympie Regional Council —Gympie QLD
- From $81,289 a year
- Overtime
- Plumbing
- Organisational skills
- Leadership
- Employee assistance program
8d
Mobile Health Screening Nurse (Contractor)
Unified Healthcare Group —Gympie QLD
- Contract
- Blood sampling
- Customer service
- Nursing
Quick Apply

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Officer Community Grants and Support - Permanent Part time
Gympie Regional Council —Gympie QLD
The provision of information, referrals and guidance to community organisations regarding grants and related community development initiatives.
From $86,068 a year
9h

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Officer Customer Contact

Gympie Regional Council -
Gympie QLD

Apply Now

Job Details

Permanent | Full-time
From $80,412 a year
9 days ago

Benefits

Employee assistance program
Salary packaging

Qualifications

Management
Customer service
Conflict management
Communication skills
Negotiation

Full Job Description

Competitive annual salary commencing at $80,412 plus up to 14% superannuation.
Great range of additional benefits, including health & wellness programs, salary sacrifice options, salary packaging arrangements and a fortnightly RDO.

About the Region

Gympie is at the heart of a rapidly expanding region which stretches from rural valleys in our western reaches to the Cooloola Coast, gateway to spectacular Fraser Island. Bordering Noosa and Fraser Coast Local Government areas, we are uniquely positioned to grow whilst still retaining our country charm. Our borders with North and South Burnett, and the Somerset Local Government areas link with our rural lifestyle, where you can enjoy our picturesque smaller townships, or our abundant local history. Our local festivals such as the Gympie Music Muster are renowned both nationally and internationally.

For someone seeking a high quality of life, with pristine natural areas and spectacular beaches, all within reach of Noosa, the Sunshine Coast and Brisbane, we are offering this unique opportunity.

Officer Customer Contact

Remuneration: Annual salary commencing at $80,412, plus up to 14% superannuation

Closing Date: Sunday 7th June 2026at 11.00pm AEST

No late applications will be accepted. Only applications received via Council's online application system will be considered. Unsolicited applications from agencies will not be considered.

Role Overview

Gympie Regional Council currently seeking enthusiastic customer service professionals to join our Customer Contact team. We are currently recruiting for 1 x permanent full-time position to join our Customer Contact Branch.

What we are looking for

This position is responsible for the delivery of high quality, professional customer service, ensuring quality standards, processes and documentation to satisfy customer requirements and provide a positive customer service experience. The primary role of these positions is to respond to customer requests and enquiries via phone, online and face to face.

The key responsibilities of this role include:

Assist in the delivery of high-quality customer service by providing accurate, consistent and complete information to internal and external customers through first contact resolution. Empower, support and guide the community to interact with Council using a variety of service channels including (but not limited to) phones, online and face to face.
Accurately complete customer action requests, attend to enquiries and process transactions while role modeling customer focused behavior. When required use conflict resolution and negotiation skills to successfully resolve issues and assist customers.
Undertake accurate and timely receipting of Council payments and daily banking reconciliation in accordance with policies and procedures.
Remain aware and knowledgeable of Council events.
Respectfully and professionally contribute to the Customer Contact team culture, receive feedback, support peers and identify customer service improvement initiatives.
Establish and maintain productive working relationships within Council.

What we are looking for

To be successful in these roles, candidates should have:

Demonstrated outstanding level of verbal, written and active listening communication skills with the ability to relate and adapt to internal and external customers at all levels either face to face, via phone or online.
Demonstrated experience in a high demand customer service environment with skills/training/experience in conflict management/resolution, managing difficult behaviours or similar.
Ability to understand and apply policies and procedures when responding to customer requests to ensure the provision of excellent customer service in an accurate and timely manner.
Demonstrated ability to work autonomously or cooperatively in an integrated team environment by developing effective working relationships with a variety of stakeholders.
A commitment to ongoing development by taking a proactive approach to continually improving skills and abilities.
Resilience and manage high volume workloads with the ability to multi-task
Experience or exposure to customer request management (CRM) systems and practices.

For information regarding the requirements of this role, please contact Council's, Coordinator Customer Contact, Bianca Hood via email [email protected].

For assistance lodging your application using Council's online system, please contact Council's Officer Recruitment, Sue Rossi on 07-5481 0971or email [email protected]

What we offer?

Nine-day fortnight
Access to employee health and well-being programs
Fitness Passport: work out at over 25 local gyms for you and your family at a subsidised rate.
Long service leave after seven years
Generous superannuation scheme of up to 14 per cent
Access to salary sacrificing and salary packaging arrangements.
Employee assistance program offering free confidential counselling services for employees and their families.

Our Values

Accountability
Communication
Customer Service Focused
Integrity
Teamwork and Collaboration

For a full explanation of our values please click here. You will be assessed on your understanding of these values and how you have applied values such as these in your previous employment.

Our Process

Successful applicants will be required to undertake various checks such as skills, qualifications, reference, medical and national police.

Keen to apply? Simply follow the instructions below:

1) Download and review the above
2) Complete the information below as requested using your personal email.
3) Click 'APPLY'
4) Attach your resume, covering letter and a single document containing copies of your qualifications, licences or tickets as applicable.
5) Click 'NEXT' and 'CONFIRM'

Please note before continuing: It is advisable that you prepare your responses in a separate word or text document, saving your work as you go and that you then copy and paste this prepared information in the form before completing the application process. Please keep your responses to a maximum 300 words for each question.

Applications close on Sunday 7th June 2026 11.00pm AEST. No late applications will be accepted. Only applications received via Council's online application system will be considered.

Apply Now

Refine Your Search

customer contact jobs in gympie qld

Officer Customer Contact

Officer Community Grants and Support - Permanent Part time

Officer ICT Support Services

Coordinator Local Laws

Neighbourhood Administration Officer

Coordinator ICT Support Services - 12 months Fixed Term

Expression of Interest: Assistant - Libraries

Officer Venue Support

Medical Receptionists

Junior Store Assistant - Gympie

Team Member - Level 3 - Casual Pool

Coordinator Community Development

Deli Manager

Specialist Plumber/Drainer

Mobile Health Screening Nurse (Contractor)

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