- Competitive annual salary commencing at $120,225 plus up to 14% superannuation
- Great range of additional benefits, including health & wellness programs, salary sacrifice options, salary packaging arrangements and a fortnightly RDO.
About the Region
Gympie is at the heart of a rapidly expanding region which stretches from rural valleys in our western reaches to the Cooloola Coast. Bordering Noosa and Fraser Coast Local Government areas, we are uniquely positioned to grow whilst still retaining our country charm. Our borders with North and South Burnett, and the Somerset Local Government areas link with our rural lifestyle, where you can enjoy our picturesque smaller townships, or our abundant local history. Our local festivals such as the Gympie Music Muster are renowned both nationally and internationally.
For someone seeking a high quality of life, with pristine natural areas and spectacular beaches, all within reach of Noosa, the Sunshine Coast and Brisbane, we are offering this unique opportunity.
Coordinator ICT Support Services - 12 months, Fixed Term
Remuneration: Annual salary commencing at $120,225, plus up to 14% superannuation
Closing Date: Sunday 14th June 2026 at 11.00pm AEST
No late applications will be accepted. Only applications received via Council's online application system will be considered. Unsolicited applications from agencies will not be considered.
What we are looking for:
Gympie Regional Council has an exciting opportunity for a suitably skilled professional to join our ICT Department in a 12-month full time, fixed term position. Council’s ICT Service Desk provides support to approximately 650 internal & external customers and is the single point of contact for all ICT users. As Coordinator ICT Support Services, this role is responsible for the coordination of ICT Service Support, ensuring incidents and requests are actioned according and addressed in a satisfactory manner. The Coordinator ICT Support Services is also responsible for the coordination of the ICT Service Desk staff, managing ICT assets. overseeing the change request process, managing the Service Desk procurement, allocation and disposal of ICT devices, and measuring performance of the ICT Service Desk team in a consistent, timely manner.
As the leader of the ICT Service Desk, you will work closely with the IT delivery teams to ensure that services are defined, tickets are managed appropriately, changes are registered, controlled and communicated, and Service Level Agreements are valued and met.
Essential Knowledge & Skills:
- Experience in a team leadership role, or relationship management.
- Extensive experience with ITSM tools and methodologies (e.g. ITIL and SIAM);
- Customer Service experience.
- Comprehensive experience working with and troubleshooting end-user workstation environments and Microsoft Office 365
- Experience working with and troubleshooting Windows Server environments
- Experience configuring devices using Apple iOS and Android mobile platforms
- Experience managing Active Directory, Microsoft Exchange and cloud services such as Microsoft Office 365, Azure, and related platforms
- Understanding of networks, network hardware, networking concepts (TCP/IP, VPN, Routing, DNS, VLANs) and the ability to troubleshoot a variety of networking issues.
- Experience with wireless systems including end-user devices, access-points & wireless controllers
- ITIL foundations V3 or V4+
- Queensland ‘C’ Class driver’s licence that is current and maintained.
Essential Requirements:
- Manage the day-to-day activities, development and performance of the Service Desk Team.
- Actively collaborate with customers, service owners, stakeholders, technical specialists and other teams to ensure tickets are resolved in an efficient and effective manner, and that services remain relative.
- Developing and providing solutions, guidance, and instructions to the Service Desk Team.
- Implement and own core ITSM functions such as request and access management, major incident management, change management, and process performance reporting.
- Act as the Change Manager and manage the CAB.
- Optimise the service management user experience including workflow development, self-service identification and improvements, and implementation of ITSM processes
- Work collaboratively with internal and external teams to ensure the successful end-to-end delivery of Service Management across Council systems and services
- Responsible for device and asset management across Windows, Android, and Apple devices.
- Maintenance and support of Audio-Visual technologies in meeting and training rooms.
- Act as a point of escalation for all operational support issues and concerns for the defined ICT service portfolio.
- Promote a collaborative team environment that fosters creativity, innovation, and knowledge capture/sharing.
Who to Contact
For information regarding the requirements of this role, please contact Council's Manager IT, Trina Law on 07-5481 0688 or email [email protected]
For assistance lodging your application using Council's online system, please contact Council's Officer Recruitment, Sue Rossi on 07-5481 0971 or email [email protected]
What we offer?
- Nine-day fortnight
- Access to employee health and well-being programs
- Fitness Passport: work out at over 25 local gyms for you and your family at a subsidised rate
- Long service leave after seven years
- Generous superannuation scheme of up to 14 per cent
- Access to salary sacrificing and salary packaging arrangements
- Employee assistance program offering free confidential counselling services for employees and their families.
Our Values
- Accountability
- Communication
- Customer Service Focused
- Integrity
- Teamwork and Collaboration
For a full explanation of our values please click here. You will be assessed on your understanding of these values and how you have applied values such as these in your previous employment.
Our Process
Successful applicants will be required to undertake various checks such as skills, qualifications, reference, medical and national police.
Keen to apply - Simply follow the instructions below:
1) Download and review the above
2) Complete the information below as requested using your personal email.
3) Click 'APPLY'
4) Attach your resume, covering letter and a single document containing copies of your qualifications, licences or tickets as applicable.
5) Click 'NEXT' and 'CONFIRM'
Please note before continuing: It is advisable that you prepare your responses in a separate word or text document, saving your work as you go and that you then copy and paste this prepared information in the form before completing the application process. Please keep your responses to a maximum 300 words for each question.
Applications close on Sunday 14th June 2025 at 11.00pm AEST. No late applications will be accepted. Only applications received via Council's online application system will be considered.
Gympie Regional Council is proud to be an Equal Opportunity Employer, and our people represent the community which we service. We invite all suitably qualified applicants to apply, including First Nations People, and people from diverse social, cultural and gender backgrounds.
