Hitachi Construction Machinery Australia is a leading global OEM in the design and manufacture of advanced construction and mining equipment. With over 75 years of engineering excellence, Hitachi has built a reputation for innovation, reliability, and high-performance solutions. We are committed to safety, sustainability, and delivering outstanding customer support, offering rewarding career opportunities in a dynamic and essential industry.
Based at the Gunnedah Branch, the Coordinator - Parts plays a key role in supporting customers across the mining, construction and heavy equipment sectors by ensuring the efficient operation of the Parts Department and warehouse. Reporting directly to the Parts Manager, this position is responsible for driving parts sales performance, inventory accuracy, customer service excellence and operational efficiency while maintaining a strong focus on safety and compliance. The primary objective of the role is to ensure parts availability, timely order fulfilment and profitable departmental performance, while supporting both internal service teams and external customers to maximise equipment uptime and business outcomes.
About the Opportunity
As a key member of the team, your responsibilities will include:
- Lead safe and compliant Parts & Warehouse operations, promoting a strong safety-first culture.
- Drive Parts Department performance to achieve revenue, gross profit and budget targets.
- Manage inventory, stock control and stocktake accuracy to maximise customer service and operational efficiency.
- Oversee customer orders, quotations, invoicing and parts transactions, ensuring accuracy and timely delivery.
- Support effective cash flow through management of accounts receivable and WIP processes.
- Lead, coach and develop a high-performing Parts team.
- Investigate and resolve customer issues, delivering exceptional service outcomes.
- Identify and implement continuous improvement initiatives to improve productivity, efficiency and cost performance.
- Partner with internal stakeholders across Service, Administration and Operations to achieve business objectives.
To be successful you will need:
- Previous experience in Parts, Warehouse, Supply Chain or Aftermarket Operations leadership.
- Solid understanding of inventory management, stock control and warehouse operations.
- Demonstrated commitment to workplace health and safety (WHS).
- Experience with ERP systems, customer ordering platforms and inventory management systems.
- Excellent customer service, stakeholder management and problem-solving capabilities.
- Highly organised with strong attention to detail and the ability to manage multiple priorities in a fast-paced environment.
- Continuous improvement mindset with a focus on operational excellence and business growth.
Hitachi Benefits - What's in it for you?
- Rewarding Salary Package: Competitive hourly rate + potential overtime + company biannual bonuses!
- Exclusive Employee Perks: Access to our Employee Orange Benefits Program, offering discounts on a wide range of everyday goods and services
- Career: Permanent full-time role with a globally recognised OEM, providing stability and long-term career growth
- Supportive & Inclusive Culture: Work with approachable leaders who value your ideas, encourage innovation, and support your success
- Health & Wellbeing: Discounted Medibank health insurance plus access to our Employee Assistance Program (EAP) for you and your family
- Refer & Be Rewarded: Earn cash rewards through our Employee Referral Program when you successfully refer a friend
- Family-First Benefits: Paid parental leave policy to support you and your family during life’s important moments
- Learning & Development: OEM-led training, continuous upskilling, and genuine opportunities for career progression within the business
If this sounds like the perfect role for you, then please click APPLY NOW
At Hitachi, we are proud to be an Equal Opportunity Employer who recruits based on merit and capabilities. We encourage and support a diverse talent pool of skill, ethnicity and gender, to create a wide culture of shared values and enriched experiences in our business.
As part of our recruitment process, successful candidates may be required to undergo background checks, including (but not limited to) criminal history record checks and employment medical assessments.
