Employment Type - Permanent Part Time
Hours per fortnight - 60
Job Category - Administration - Clerical/Data Entry/Typist/Telephonist
Req Id - 8333
- Build your career with Victoria’s largest regional health service
- Enjoy a rewarding position in a supportive team environment!
- Permanent part time role | 60 hours per fortnight | 5 weeks leave pro rata & salary packaging
We are seeking a motivated and customer-focused Service Desk and Technical Support Administrator (Grade 1) to join our Clinical Engineering team. This role plays a vital part in supporting the delivery of safe, efficient, and high-quality healthcare services by providing administrative, customer service, and technical support across the department.
As the first point of contact for service requests, you will coordinate equipment repairs and maintenance activities, manage procurement and asset records, and provide responsive support to clinical and non-clinical stakeholders. Working closely with Clinical Engineering staff, you will help ensure medical equipment and related services are effectively tracked, maintained, and available to support patient care.
This is an excellent opportunity for someone with strong organisational skills, a commitment to customer service, and an interest in healthcare technology. You will thrive in a collaborative environment where attention to detail, problem-solving, and the ability to manage competing priorities are highly valued
- Provide exceptional front-line customer service and administrative support, acting as the first point of contact for the Clinical Engineering Department and managing enquiries, service requests, and communications.
- Coordinate equipment repairs and vendor services, including dispatch, tracking, documentation, and follow-up to ensure the timely return and availability of critical medical equipment.
- Support procurement and financial administration processes by raising purchase orders, monitoring deliveries, managing invoice enquiries, and liaising with suppliers.
- Maintain accurate asset, service, and departmental records, ensuring documentation is complete, compliant, and supports effective operational and quality management processes.
- Contribute to the efficient operation of the department through meeting coordination, general administrative support, information management, and adherence to quality, privacy, and information security requirements.
- Certificate II or higher in Business Administration, Health Administration, Office Administration, or a related discipline.
- Demonstrated experience in an administrative or customer service role, preferably within a healthcare or similar service-focused environment.
- Strong computer skills, including proficiency in Microsoft Office applications (Word and Excel) and experience using administrative and information management systems.
- Excellent organisational skills with a proven ability to maintain accurate records and documentation.
- Well-developed communication and interpersonal skills, with a commitment to providing high-quality customer service and support.
Position Description
Please note Barwon Health will only contact you via our official email and never use unconventional means, such as text messaging or other services.
Barwon Health staff benefits
Excellent working conditions and a strong sense of job satisfaction
A vibrant staff wellbeing program and access to our 24/7 Employee Assistance Program
Extensive professional development opportunities
Attractive salary packaging benefits
Living expenses capped at $9,010
Meals and entertainment capped at $2,650
For more information about working at Barwon Health, please click Here
Barwon Health is an inclusive and welcoming employer, committed to reflecting the diverse communities we serve. We value and celebrate people of all genders, sexual orientations, cultural backgrounds, faiths, abilities, family structures, and identities, and encourage applications from Aboriginal and/or Torres Strait Islander peoples, people with disability, culturally and linguistically diverse communities, and members of the LGBTIQA+ community.
We are strongly committed to the safety and wellbeing of all children and young people. Click here for further information on the Victorian Government’s Child Safe Standards: About Child Safe Standards | Victorian Government (www.vic.gov.au)
If you need adjustments to participate in the recruitment process, please contact us at [email protected]
All appointments are subject to:
Satisfactory Police Record Check
Immunisation Status Clearance
Working with Children Check (if applicable)
To apply, you will need a resume and a tailored cover letter outlining your skills, experience, and suitability for the position in line with the requirements of the position description. Please note: We do not accept resumes via email.
Contact person: Tung Nguyen
Email: [email protected]
Phone: (03) 4215 0604
Application closing date: 13th July 2026
Internal applicants:
If you are currently employed at Barwon Health, please ensure you sign in via the employee login on the external careers page or access the careers page through One Point (intranet) before applying.
Shortlisting may commence prior to the closing date - early applications are encouraged.
Barwon Health does not accept unsolicited resumes from recruitment agencies. Candidates must apply directly through the official recruitment portal.
