About Us
The Griff Motel proudly forms part of the Golden Crown Hotel Group portfolio and is in the heart of the Griffith CBD, the motel is known for its modern renovated rooms, secure parking and convenient location close to restaurants, shops and the train station.
The Golden Crown Hotel Group is a hospitality and accommodation group with interests in regional New South Wales hotels, motels, pubs and gaming venues. The group has developed a reputation for revitalising regional hospitality assets, with a focus on accommodation, food, beverage and entertainment operations across the Riverina region.
About the Role
As the Motel Manager, you will be responsible for the day-to-day management and overall performance of the motel operation. You will ensure the property is maintained to a high standard, guests receive exceptional service, and the business operates efficiently and profitably.
The role requires a proactive and organised leader who can oversee accommodation operations, staff management, financial performance, reservations, guest relations, and property presentation while maintaining a strong focus on customer satisfaction and business growth.
Key Responsibilities
Motel Operations
- Oversee the daily operations of the motel including reception, housekeeping, reservations, and guest services
- Ensure all rooms, public areas, and facilities are maintained to a high presentation and cleanliness standard
- Manage check-in and check-out procedures efficiently and professionally
- Maintain high guest satisfaction through excellent customer service and prompt issue resolution
- Monitor occupancy levels and assist in implementing strategies to maximise bookings and revenue
Financial & Business Performance
- Maintain a sound understanding of motel financial performance including:
- Occupancy rates
- Average daily rates
- Revenue performance
- Labour costs
- Operational expenses
- Profitability targets
- Assist in preparing budgets, forecasts, and financial reporting
- Identify opportunities to reduce operational costs while maintaining quality standards
- Develop and implement ideas to increase trade, occupancy, and overall profitability
- Monitor online booking platforms, pricing structures, and competitor activity
Staff Leadership & Management
- Recruit, train, mentor, and supervise motel staff
- Foster a positive and professional workplace culture
- Prepare staff rosters and manage labour costs effectively
- Ensure all staff maintain high customer service standards and professionalism
Property Presentation & Maintenance
- Ensure the property is consistently clean, organised, safe, and well-maintained
- Coordinate maintenance schedules and external contractors when required
- Conduct regular inspections of rooms and facilities to maintain quality standards
- Ensure compliance with workplace health and safety requirements
Compliance & Administration
- Ensure accurate record keeping, reporting, reconciliations, and administrative processes
- Oversee reservations systems, invoicing, and payment processing
- Handle guest feedback and reviews professionally to maintain strong online ratings and reputation
About You
To be successful in this role, you will ideally possess:
- Previous experience in motel, hotel, or accommodation management
- Strong leadership and organisational skills
- Excellent communication and customer service abilities
- Experience managing accommodation booking systems and reservations platforms
- Sound financial understanding and ability to manage operational costs and revenue
- Strong attention to detail and pride in presentation standards
- Ability to work independently and lead a team effectively
- A proactive, hands-on, and solutions-focused attitude
- Strong problem-solving and time management skills
What We Offer
- Competitive salary package negotiable based on experience and proven success
- Stable long-term employment within a growing regional hospitality group
- Opportunity to make a genuine impact within a respected accommodation business
If you are passionate about hospitality, accommodation operations, and delivering exceptional guest experiences, we would love to hear from you.
Apply now with your resume and cover letter outlining your experience and suitability for the role.
Pay: $80,000.00 – $85,000.00 per year
Work Location: In person
