Chubb celebrates diversity by fostering an inclusive, flexible and equitable workplace. We support applications from all members of our community and equitable access to our employment opportunities. We are open to discussing workplace flexibility in all our vacancies, to ensure we can attract the best candidates and accommodate individual needs, differences, disabilities and working arrangements. Please let us know if you require any adjustments to the recruitment process so we can support you to present your best self.
Chubb is a world leader in insurance. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. As an underwriting company, we assess, assume and manage risk with insight and discipline. We service and pay our claims fairly and promptly. The company is also defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange(NYSE: CB) and is a component of the S&P 500 index. Chubb maintains executive offices in Zurich, New York, London, Paris and other locations, and employs approximately 40,000 people worldwide. Additional information can be found at:www.chubb.com
About the Role
This role is central to delivering an outstanding claims experience across Personal Lines. You’ll be responsible for handling home, contents, and motor claims with professionalism, accuracy, and care, ensuring prompt communication with brokers and customers while managing investigations, reserving, and claim adjustments to a high standard.
In this role, you will:
- Manage claims in line with policy terms, relevant legislation, legal principles, and Chubb’s Best Practice and Claim Handling Guidelines.
- Ensure compliance with the General Insurance Code of Practice, the Insurance Contracts Act, and Chubb’s AFSL obligations.
- Assess damage and quantum to establish and maintain accurate reserves.
- Build strong relationships with brokers, customers, and service providers, including builders and restoration companies.
- Investigate claims thoroughly, including potential fraud, and ensure all supporting documentation is complete and accurate.
- Identify subrogation opportunities and refer them to the Subrogation team.
- Manage workload, diary activity, and file progression to ensure timely resolution.
- Handle claims end to end, including those requiring technical assistance or escalation beyond delegated authority.
- Report significant claims internally, including large loss matters.
- Maintain accurate and timely documentation in the claims system.
- Use sound judgement to determine claim outcomes, including coverage, loss, damage, and applicable limits.
- Negotiate settlements where appropriate.
- Communicate effectively with internal teams, brokers, insureds, counsel, third parties, and legal representatives.
- Manage the use, output, and cost of external vendors.
- Support the Personal Lines Claims Team Lead with any other duties as required.
What you’ll bring to the role
Why Chubb?
Chubb is committed to equal employment and celebrates individual differences by creating a workplace environment in which everyone feels welcomed, respected and valued. We offer you the opportunity to work as part of a dynamic and agile environment where continuous development is encouraged throughout your career, both locally and globally. Some additional benefits offered include a flexible working approach via our “My One Thing” initiative, education assistance, dress for your day every Friday, promotion of health and wellbeing (including discounted health insurance, daily breakfast and fresh fruit), and the option to enrol into the Chubb Limited discounted stock purchasing scheme.
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