Chubb celebrates diversity by fostering an inclusive, flexible and equitable workplace. We support applications from all members of our community and equitable access to our employment opportunities. We are open to discussing workplace flexibility in all our vacancies, to ensure we can attract the best candidates and accommodate individual needs, differences, disabilities and working arrangements. Please let us know if you require any adjustments to the recruitment process so we can support you to present your best self.
Chubb is a world leader in insurance. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. As an underwriting company, we assess, assume and manage risk with insight and discipline. We service and pay our claims fairly and promptly. The company is also defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange(NYSE: CB) and is a component of the S&P 500 index. Chubb maintains executive offices in Zurich, New York, London, Paris and other locations, and employs approximately 40,000 people worldwide. Additional information can be found at:www.chubb.com
About the Role
In this role, you will play a key part in delivering high-quality outcomes across small to intermediate retail and commercial claims. You’ll work closely with customers and brokers, providing prompt, professional communication while managing claims through effective investigation, reserving and adjustment.
In this role, you will:
- Manage an allocated portfolio of property claims, analysing the first report to determine the nature of loss, coverage and scope of damage.
- Assess claims in line with Chubb’s service level and quality requirements, as well as the General Insurance Code of Practice. This includes determining coverage, reserving within required timeframes, making payments, responding to customer queries, providing updates and requesting additional information where needed.
- Communicate effectively by telephone and written correspondence with brokers, claimants and other relevant parties.
- Accurately and promptly document all claim developments in the claim workstation file.
- Participate in Claims Department and company-wide training as required.
- Seek technical guidance when handling claims that exceed delegated authority.
Respond to enquiries and escalations from underwriters, brokers and customers, and collaborate with underwriters, Compliance and other departments as needed.
- Proactively apply claims policies and procedures, including Chubb’s approach to fraud, salvage, cost containment and complaints.
- Use sound judgement when determining final claim outcomes, considering the nature of loss, liability, damage, coverage and applicable limits.
- Negotiate compromise settlements where appropriate.
- Participate in claims meetings with internal and external stakeholders as required.
- Manage the use, work product and expense of external vendors effectively.
- Monitor service provider performance and processes, making recommendations where needed and escalating breaches to Claims Management.
- Assist with daily payments, audits and other administrative tasks as required.
- Support the wider Claims Department and adapt to changing business needs and staffing requirements.
- Undertake any other duties as required by the Team Leader.
What you’ll bring to the role
Chubb is committed to equal employment and celebrates individual differences by creating a workplace environment in which everyone feels welcomed, respected and valued. We offer you the opportunity to work as part of a dynamic and agile environment where continuous development is encouraged throughout your career, both locally and globally. Some additional benefits offered include a flexible working approach via our “My One Thing” initiative, education assistance, dress for your day every Friday, promotion of health and wellbeing (including discounted health insurance, daily breakfast and fresh fruit), and the option to enrol into the Chubb Limited discounted stock purchasing scheme.
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