NON-EMERGENCY PATIENT TRANSPORT Permanent Opportunities - Patient Transport Officer, GRAMPIANS
At Ambulance Victoria we are proud to share our commitment to save and improve lives by providing outstanding care for our patients. It is our promise to every patient, and it sits at the heart of everything we do. No matter what role you play in delivering our critical services to the Victorian public, you join a team dedicated to bringing our vision of `Outstanding Emergency Health Care Every Time' to life.
We are seeking a Patient Transport Officer for a permanent full-time position based at the Wendouree Branch in the Grampians region. To be considered for this position, you must be available to attend a mandatory four-week induction program commencing Monday, 9 November 2026.
ABOUT THE ROLE
Reporting to the Team Manager or Senior Team Manager, employees work Monday to Friday between 8:00am and 8:00pm on either 8 or 10-hour shifts, depending on the role and operational requirements. Some roster patterns may include weekend work.
As part of the Non-Emergency Patient Transport team, you will provide safe, respectful and patient-centred transport services while supporting positive patient outcomes across the community.
Key responsibilities include:
- Providing safe, compassionate and effective patient care and transport.
- Responding promptly to allocated cases and supporting efficient service delivery.
- Completing patient care documentation accurately and in accordance with regulatory requirements.
- Conducting safe vehicle operations and maintaining vehicles and equipment to Ambulance Victoria standards.
- Delivering effective patient handovers and communicating professionally with patients, healthcare providers and stakeholders.
- Promoting a safe workplace through compliance with policies, procedures and safety requirements.
ABOUT YOU
To be considered for this opportunity, you must have:
- Certificate III in Non-Emergency Patient Transport or equivalent ambulance qualification.
- Minimum 100 hours of supervised clinical practice completed within a two-year period.
- Current Victorian Driver Licence.
- Demonstrated understanding of the Scope of Practice, Clinical Practice Guidelines and regulatory requirements relevant to the role.
WORKING AT AMBULANCE VICTORIA
As a valued member of AV, you will enjoy a professional working environment that recognises the importance of work/life balance. We offer salary packaging options, generous personal leave entitlements and rostered days off for full-time roles.
We believe our people are our greatest resource and the sustainability of our workforce depends on how well we utilise our people's skills and abilities and whether our staffing reflects the diversity of the Victorian community.
If you are ready to play an integral role in bringing our values of Care, Accountability, Respect and Excellence to life, we want to hear from you.
IMPORTANT INFORMATION
Successful applicants will be required to:
- Hold valid and current unrestricted Australian work rights.
- Drive and operate any of AV's operational fleet.
- Attend a mandatory four-week induction program in metropolitan Melbourne commencing Monday 9 November 2026.
- Reside within approximately 45-60 minutes of the advertised work location to support fatigue management requirements.
By applying for this position, you agree to undertake an assessment of any secondary employment or outside interests in line with AV's Secondary Employment Procedure. This is required to ensure there is no perceived or actual conflict of interest should you be successful in obtaining the role.
Successful applicants will be required to undergo pre-employment screening, including reference checks, misconduct checks and police checks.
This position is classified in accordance with the Ambulance Victoria Enterprise Agreement 2024.
HOW TO APPLY
Your application is an integral part of the recruitment and selection process. You will need to have the following documents ready to attach and upload when you click the Apply Online button at the bottom of this advertisement:
- Current Resume (maximum 3 pages).
- Certified copy of the relevant qualification (must have completed at the time of application).
- Evidence of minimum 100 hours of supervised clinical practice (e.g. employer letter or clinical logbook).
- Certified copy of Australian Passport or Australian Birth Certificate or Australian Citizenship Certificate.
- Foreign passport holders: Certified copies of your current passport and visa (must have ongoing unrestricted working rights).
- Certified copy of current Australian Driver's Licence (Full licence or minimum P2 for 12-months and over).
- Certified copy of Victorian driving history check (all 3 pages).
- Statutory Declaration for medical & physical fitness (Please use attached copy).
- Certified copy of working with children check (employee type).
- Immunisation history (Can be downloaded from MYGOV account/phone app).
When applying you will be taken to the careers portal where you will be asked to upload the required documents and answer the following questions:
- What has motivated you to apply for the Patient Transport Officer role with Ambulance Victoria?
- What do you envisage as the key challenges of this role, and how would you address them?
- Please provide an example of a time you attended a patient whose condition or presentation was outside your usual scope of practice. How did you manage the situation to ensure a safe and positive patient outcome?
Please note: These questions are asked in lieu of key selection criteria and therefore must be answered. Answers are limited to 500 words each.
Applications must be submitted by 11.59pm AEST on Monday 31 August 2026. Applications must be submitted via the AV Careers Centre website https://careers.ambulance.vic.gov.au to be considered. Emailed applications will not be accepted.
For further information, please refer to Applying for a Position with Ambulance Victoria. For any further queries, please contact Recruitment via [email protected] quoting the job title or phone 03 9840 3653.
At all levels of our organisation, a diverse and inclusive workforce allows us to deliver the Best Care to the Victorian community and helps create a healthier, more productive workplace for our people. If you require a reasonable adjustment to support your application for this role, please contact us at [email protected] and a member of our Recruitment & Selection team will be in touch.
