Hospitality Operations Manager (Aged Care)
NSW Region - Travel - Grafton & Casino | Hybrid Role
This is hospitality with purpose
In aged care, dining isn’t just a service! It’s a moment of dignity, comfort, and connection.
We’re transforming how hospitality is delivered across our Residential Aged Care homes, bringing culinary standards, consistency, and heart into every meal, every menu, every resident interaction.
And we need someone who can lead that change
What you’ll really be doing
This isn’t a desk job. And it’s not just strategy.
You’ll be out on site, working alongside chefs, kitchen teams, and care staff helping them lift standards, build confidence, and deliver hospitality they’re proud of.
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Turning inconsistent kitchens into well run, high performing operations
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Supporting teams through major catering transitions
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Building simple, practical SOPs that actually get used
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Coaching teams to deliver safe, high quality, resident focused dining
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Balancing quality, compliance, and cost without losing the human touch
Who this role is for
This role will suit someone who:
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Has run kitchens, catering operations, or multi-site hospitality environments
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Knows how to bring structure and standards into complex environments
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Is just as comfortable on the floor as they are planning operations
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Can coach, influence, and lift teams not just direct them
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Wants to do work that means something beyond service metrics
You might be:
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A Head Chef ready to step into broader operations
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A Catering Manager with multi-site experience
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Based in Sydney or surrounds and willing to travel
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A Hospitality Leader looking to move into a more purpose-driven sector
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Qualification in Commercial Cookery, Hospitality Management, or similar
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Strong experience in hospitality or culinary operations
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Experience across multiple sites or complex environments
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Confidence with food safety, compliance, and operational standards
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A practical mindset, you know how to make things work in real life
What's in it for you!
- Salary Packaging ($15,900), plus meal and entertainment benefit package to the value of $2,650
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Heart HQ - our Southern Cross Care (NSW & ACT) People Platform, packed with exclusive retail discounts, and features designed to help you celebrate, connect and succeed
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Fitness Passport - Discounted workplace health and fitness program available to you and your family. Gain full access to nominated gyms, pools, health and leisure centres across NSW & ACT
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Discounted private health insurance
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Wellbeing initiatives such as Reward and Recognition Program, Employee Assistance Program
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Annual leave loading
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Ongoing Training and Development
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Linkedin Training - SCC's Senior Leaders and Support Office teams can access a digital library of over 6000 courses
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Genuine Career Progression Pathways – Buddy Program, New Grad Elevate Program, Study Support
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Referral Bonus Program
About Southern Cross Care (NSW & ACT)
At SCC (NSW & ACT), people are at the heart of everything we do! We are a purpose-led, not-for-profit organisation empowering older people to ‘live life to the full’. We have a passion for providing the best care with clinical excellence and offer person-centred care services to meet individual needs and preferences in residential aged care, retirement living and in-home care.
Join us at SCC (NSW & ACT), where your work is not just a job, but a journey filled with meaningful moments to make a tangible difference in the lives of those we support. Our commitment to your development is unwavering, and we work hard to ensure you are given ample opportunities to continually learn and grow.
SCC is an equal opportunity employer. Creating a diverse and inclusive workplace, where employees feel valued and heard in a safe and respectful workplace, is a priority. All employment is decided based on qualifications, merit, and business need. We welcome people of Aboriginal and Torres Strait Island identity, as well as people of culturally diverse backgrounds, to apply.
