In-Demand customer service supervisor Jobs in goulburn, nsw

Shop Manager (Goulburn & Canberra Area)
Minit Australia Pty Ltd —Goulburn NSW
- $70,000 - $80,000 a year
- Full-time
- Management
- POS
- In-person
- Employee discount
- Professional development assistance
Quick Apply
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customer service supervisor jobs near goulburn, nsw

Shop Manager (Goulburn & Canberra Area)

Minit Australia Pty Ltd -
Goulburn NSW

Quick Apply

Job Details

Full-time
$70,000 - $80,000 a year

Benefits

Employee discount
Professional development assistance

Qualifications

Management
POS
Diploma
Business
Leadership

Full Job Description

Position: Shop Manager (Goulburn & Canberra Area)

Type: Full Time – 38 Hours/week

Salary: $70,000 - 80,000 per annum + superannuation

About the Organisation

Mister Minit started from humble beginnings in 1957 when they launched their first 'Heel Bar' in a Brussels department store in Belgium. The fashion of the day was stiletto heels that broke by the thousands on the cobblestone streets.

In 1967 they established operations in Australia and have since grown to 350+ stores across Australia and New Zealand, Singapore and Malaysia excelling in the services of Shoe Repair, Key Cutting, Engraving and Watch Service.

Mister Minit's future will be continually driven by their vision 'By fixing people's problems we will be the most trusted brand in households and personal services throughout Asia and the Pacific.

We are currently looking for an experience Shop Manager to oversee two of our stores in NSW/ACT.

Reporting to the Area Manager, the primary responsibilities are:

Maintaining key relationships with Area Manager, Support office team, Retail Center Managements & other stores within the retail centers.
Interviewing and selection of shop members and supervisors.
Rostering including all breaks in accordance with company policy.
Overseeing the performance and quality of services provided by each shop members.
Reviewing the sales performance of shop(s) services and product turnover volume
Recommend and undertake repricing valuation or further promote & market underperforming services and products in accordance with market sentiment and profit margins.
Reporting and recommend sales and marketing initiatives.
Recommend staffing and seasonal promotional budget.
Monitor inventory and supplies to ensure each shop do not undergo any shortages.
Liaising with suppliers and Franchise office for stock ordering and any relevant matters.
Ensure all shop members are aware and in compliance to occupational health and safety regulation as well as Mister Minit’s internal workplace safety and procedure policies.
Dealing with escalated customer queries and complaints.

As when required:

Coaching and support for incoming & new franchise owners to achieve overall financial targets and operating standards in accordance with Mister Minit’s Company Policies and Procedures
Customer service providing sales and quotation to customers.
Undertake shop services as when other shop members are occupied.

Requirements:

Qualification – Diploma of Business / Management with 1 year of relevant experience OR
Relevant experience – Minimum 3 years retail management.
Track record of leadership and management skills is required.
At least one trade knowledge and experience of our provided services is highly preferred.

Job Type: Full-time

Pay: $70,000.00 – $80,000.00 per year

Benefits:

Employee discount
Professional development assistance

Application Question(s):

What are your qualifications (must be able to provide evidence of)?

Experience:

Management: 3 years (Preferred)

Work Authorisation:

Australia (Required)

Location:

Goulburn NSW 2580 (Required)

Work Location: In person

Quick Apply

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