Business Analyst
Employment Type - Full-Time (35hpw) Opportunity up to 11 months with possible of extension
Clerk Grade - 7/8
Salary Range $113,574 - $125,720pa + super
Location flexible across Revenue NSW offices with hybrid working
About the Team
Join a dynamic and collaborative team delivering exciting digital transformation and automation programs focused on modernising core systems, enhancing customer experiences, and streamlining business operations across the organisation.
Working with contemporary technology platforms and agile delivery practices, you will contribute to innovative solutions that improve operational efficiency and deliver meaningful outcomes for NSW customers. This is an opportunity to work on impactful initiatives while developing experience across digital product delivery, enterprise automation, and business transformation.
Key Responsibilities
- Support the identification, analysis, and documentation of business processes, systems, functional requirements, and service improvements to enable digital and automation outcomes.
- Collaborate with internal and external stakeholders to understand business challenges, explore opportunities, and help design practical technology-enabled solutions that improve customer experience and operational efficiency.
- Support agile delivery activities across multiple workstreams including backlog refinement, sprint planning, user story development, testing coordination, and maintaining delivery timelines.
- Translate business requirements into agile documentation, process maps, user stories and maintain project artefacts
-
Support product development roadmaps and coordinate with automation and development teams to deliver new features, enhancements, and continuous improvements.
- Assist with project coordination activities and contribute to the adoption of agile and digital best practices across the organisation.
To Be Successful in This Role
You will demonstrate experience supporting business analysis activities within digital, ICT, automation, or transformation projects operating in agile environments.
You are naturally curious, proactive, and passionate about technology, with the ability to solve complex problems and translate business and customer insights into practical digital and technology strategies.
Your experience will include a strong affinity with the NSW Fines ecosystem, in particular as it relates to the administration of Penalty notices.
You will bring:
- Strong analytical, problem-solving, written, and verbal communication skills
- A strong customer focus and commitment to continuous improvement
- Demonstrated ability to support multiple workstreams, priorities and project coordination activities
- Foundational understanding or aptitude in enterprise automation, data analytics and visualisation, and agile software development lifecycle practices
- Experience using tools such as Jira, Confluence, Miro, and Microsoft Office Suite
- Though not essential, a sound appreciation of the needs and activities of Fine Issuing Authorities such as NSW Police, Transport for NSW and Local Councils will be highly regarded.
How to Apply
Please submit your CV (maximum 5 pages) and a cover letter (maximum 1 page) outlining how your skills and experience are aligned to the role.
About Revenue NSW
Revenue NSW is the state’s principal revenue management agency and is part of the Department of Customer Service.
Revenue Digital provides a suite of contemporary digital services for NSW Government customers and staff that administer grants, resolve fines and collect revenue for the State in a fair, efficient and timely manner. We do this in line with legislation, customer expectations and industry best practices, to make it easier for over 100,000 businesses and more than three million individuals to interact with the NSW Government. We focus on simplifying processes and improving access to services through modern, user-centred digital solutions.
We are proud of our diverse and regional team and welcome flexible working. We are open to this role being based at any one of our offices - Parramatta, Lithgow, Maitland, Gosford, Wollongong. Regular travel may be required to engage with the team and our partners at Parramatta.
Why work for Revenue NSW? There are lots of reasons why a role with us is rewarding:
- Flexible office location across NSW
-
Hybrid working, compressed hours and generous leave conditions, so you can make time for what counts
-
Accrued Days Off (days in lieu) in addition to Annual Leave
-
Ongoing access to industry approved self-learning tools
-
Career agility including opportunities to work on different programs
-
The opportunity for meaningful work that matters to all of us in NSW
-
Corporate wellbeing programs with access to Fitness passport
Ready to make a difference? Apply now and be part of a team that’s shaping the future of digital services in NSW.
If you don’t meet all the criteria, but still believe you could succeed in this role, please still apply - we’d love to hear from you.
Salary Grade 7/8, with the base salary for this role starting at $113574 base plus superannuation
For enquiries relating to recruitment please contact Dhara Thakkar via
[email protected].
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
Closing Date: Wednesday 10 June 2026 at 9:59 AM
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact
[email protected] or 02 9494 8351.
For more information, please visit
Information on some of the different types of disabilities
Information on adjustments available for the recruitment process
