In-Demand customer specialist Jobs in gosford, nsw

Case Management Specialist
icare —Gosford NSW
- $99,938 a year
- Full-time
- Hybrid work
- Office
- Case management
- Office experience
- Employee assistance program
- Gym membership
9d
Case Management Specialist
iCare External —Gosford NSW
- $99,938 a year
- Hybrid work
- Office
- Case management
- Office experience
- Employee assistance program
- Gym membership
9d
IEA Partnership Specialist Tuggerah
Royal Rehab —Tuggerah NSW
- $72,000 - $80,000 a year
- Full-time
- CRM software
- Recruiting
- Health insurance
- Employee assistance program
Solutions Architect - Network
Sanitarium Health Food Company —Berkeley Vale NSW
- Full-time
- Customer service
- No degree
- Manufacturing
Customer Sales Representative (Inbound Contact Centre)
My NRMA —Gosford NSW
- Weekend availability
- Hybrid work
- Sales
- Customer service
- Communication skills
- Annual leave
- Parental leave
Quick Apply
Complex Manager - Tuggerah
Bunnings —Tuggerah NSW
- Weekend availability
- Sales
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- Café
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3d
V-Retail Assistant (all duties)
Salvos Stores Australia —Wyong NSW
- Part-time
- POS
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Senior Partner Specialist
HubSpot —Central Coast NSW
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Part Time Sonographer - Central Coast
PRP Diagnostic Imaging —Central Coast NSW
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Nutrition Warehouse —Erina NSW
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AMA Prestige —West Gosford NSW
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Compass Group Australia —Central Coast NSW
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Plush Think Sofas —West Gosford NSW
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Case Management Specialist
icare —Gosford NSW
A corporate wellbeing program with subsidised gym membership, free flu vaccinations and health check programs. Access to our Employee Assistance Program.
$99,938 a year
9d
Case Management Specialist
iCare External —Gosford NSW
A corporate wellbeing program with subsidised gym membership, free flu vaccinations and health check programs. Access to our Employee Assistance Program.
$99,938 a year
9d

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Case Management Specialist

icare -
Gosford NSW

Apply Now

Job Details

Full-time
$99,938 a year
9 days ago

Benefits

Employee assistance program
Gym membership

Qualifications

Quality assurance
Case management
Office experience

Full Job Description

icare

Reference number

498761

Occupation

Insurance, Workers Compensation

Work type

Full-Time

Location

Gosford

Salary Information

Closing date

08 June 2026 at 11:55pm

Case Management Specialist

Summary: Managing claims & ensuring compliance, fostering strong relationships & contributing to continuous improvement of icare’s claims processes

Location: Gosford

Permanent Opportunity as a Case Management Specialist with icare
Hybrid working environment, office in Gosford NSW
Offering starting salary of $99,938

About the Role

As a Case Manager Specialist at icare your primary responsibility is to manage a portfolio of claims with some being complex, offering a high level of support to workers, employers and other stakeholders. The role is dedicated managing a variety of claims and ensuring compliance, fostering strong relationships and contributing to continuous improvement of icare’s claims processes and providing the best care for the people we serve. Candidates may also be considered for claims advisor roles in a competitive interview process.

Benefits

A corporate wellbeing program with subsidised gym membership, free flu vaccinations and health check programs
Comprehensive learning and development support aligned to icare’s Core Capabilities.
Our People Awards - On-the-spot Recognition, Quarterly Values Awards & Our People Annual Awards
Access to our Employee Assistance Program

Duties

It’s an exciting time at icare where no two days are the same: as Case Management Specialist you will:

Case Management

Take ownership of a varied portfolio of claims including complex claims from initial lodgement through to service delivery and closure, providing relevant advice and support in the completion of relevant documents.
Exercise sound judgement in the selection of service providers, ensuring adherence to payment procedures and fee schedules. Undertake daily decisions concerning claim liability, compensation benefits payment, and injury management plans, emphasising high-level problem resolution.
Act as a point of guidance for Associates dealing with cases, demonstrating leadership in problem-solving.

Claims Complexity

Handle a varied portfolio of claims including complex claims independently, demonstrating a growing ability to navigate intricate cases, including serious complex physical injuries, psychological injuries, disputes, and nuanced customer behaviours

Customer and Communication

Provide strategic communication to stakeholders, ensuring clear and accurate information dissemination on claims, entitlements, and available options.
Lead and facilitate communication with medical / rehabilitation / treatment providers, ensuring a coordinated and consistent approach in complex cases.

Documentation and Record Keeping

Keep up to date with relevant legislation, injury management initiatives, and policies/procedures.
Conduct regular quality assurance reviews of claims activities.

Skills & Experience

Min 1 year as an Advisor or Minimum 3 years of relevant industry experience in personal injury, life insurance or workers compensation working on complex cases preferred.

Culture

We know our strength comes from the diversity of our people and would encourage people with different experiences and backgrounds to apply. We are committed to our people’s development so the people of NSW can thrive.

About the Company

We care for the people of NSW, building confidence and trust so our communities can thrive. We make the complex simple, to deliver better outcomes for those we serve. Whether a person is severely injured in the workplace or on our roads, icare supports their long-term care needs to improve quality of life, including helping people return to work.

For more information about icare visit our website
icare operates a direct sourcing model so no agency introductions will be accepted

We are a Circle Back Initiative Employer – we commit to respond to every applicant
A talent pool may be created through this recruitment process.

If you are an employee of icare please apply via Hugo to submit your application. We want to support you with the next step in your career.

Please note that you must be an Australian citizen, permanent resident of Australia, New Zealand citizen with a current New Zealand passport or have unrestricted working rights to apply for this role.

Apply Now

Refine Your Search

customer specialist jobs in gosford, nsw

Case Management Specialist

Case Management Specialist

IEA Partnership Specialist Tuggerah

Solutions Architect - Network

Customer Sales Representative (Inbound Contact Centre)

Complex Manager - Tuggerah

V-Retail Assistant (all duties)

Senior Partner Specialist

Part Time Sonographer - Central Coast

Retail Sales Assistant - Part-Time - Erina

Centre Manager

Head Chef/ Chef Manager- Armidale

Sales Consultant - Plush

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