In-Demand reservations agent part time Jobs in gold coast qld

Reservations Agent - Part Time
voco —Surfers Paradise QLD
- Part-time
- Organisational skills
- Communication skills
- Hotel experience
Customer Service Officer
Gold-coast Parasail —Main Beach QLD
- From $25 an hour
- Part-time
- In-person
- Communication skills
- Employee discount
Quick Apply
12d
Sales Centre Agent
NRMA Parks and Resorts —Biggera Waters QLD
- Weekend availability
- Hybrid work
- Sales
- Customer service
- Microsoft Office
- Work from home
- Gym membership
Quick Apply
Night Guest Service Agent
Avani —Gold Coast QLD
- $26.70 - $40.05 an hour
- Weekend availability
- Health insurance
- Parental leave
Quick Apply
5d

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reservations agent part time jobs near gold coast qld

Reservations Agent - Part Time

voco -
Surfers Paradise QLD

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Job Details

Part-time

Qualifications

Organisational skills
Communication skills
Hotel experience

Full Job Description

Key Responsibilities:

FIT Bookings: Support FIT reservations by processing individual bookings. Providing excellent customer service and assisting guests with booking queries. This includes phone and email inquiries.
Group Reservations: Handle all aspects of group bookings, from initial inquiries to final confirmations. Coordinate with various departments to ensure that group-specific requirements (room blocks, event spaces, special requests) are met.
Inbound Reservations: Assist with rooming list, creating new group bookings. Replying Travel agents' enquiry regarding inbound groups.
Customer Service Excellence: Provide a high level of service to both group and individual guests, answering questions, resolving issues, and ensuring satisfaction at all stages of the booking process.
Collaboration: Work closely with other departments (Front Desk & C&E) to ensure all group and FIT reservations are handled seamlessly. Maintain clear communication to ensure accurate reservation details and guest requests are conveyed..
Problem-Solving: Act as a point of contact for any group reservation-related issues, resolving problems efficiently and professionally.
Flexibility and Learning: Be open to expanding knowledge across all reservation categories (groups, FIT, inbound) to provide overall team support when needed. Mostly during high-demand periods.

Qualifications:

Prior experience in a reservations role. (Hotel Industry would be highly desirable).
Excellent communication and interpersonal skills, with a strong customer-focused attitude.
Strong organizational skills and the ability to multitask in a fast-paced environment.
Ability to work independently and as part of a team.
Proficiency with reservation systems and software (experience with Opera is a plus).
A proactive and flexible approach to work, with a willingness to take on a variety of tasks.
Attention to detail and problem-solving skills.

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reservations agent part time jobs in gold coast qld

Reservations Agent - Part Time

Customer Service Officer

Sales Centre Agent

Night Guest Service Agent

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