In-Demand Client services coordinator Jobs in Gold Coast Qld

Client Services Officer
United Disability Care —Robina QLD
- From $80,006.68 a year
- Full-time
- Administrative experience
- Organisational skills
- SharePoint
Quick Apply
9d
Coordinator, Admissions
Bond University —Robina QLD
- $99,108.89 a year
- Full-time
- Administrative experience
- University
- Communication skills
- Free parking
- Work from home
14d
Schedule Co-ordinator
Bolton Clarke —Gold Coast QLD
- Full-time
- Management
- Data analysis skills
- Microsoft Office
- Health insurance
- Employee assistance program
Booking Coordinator | Gold Coast
Acumentis —Gold Coast QLD
- Full-time
- Management
- Customer service
- Microsoft Office
Quick Apply
NDIS Support Coordinator
Your Hart2Hart —Southport QLD
Japanese Speaking Tour Coordinator - Groups
H.I.S. Oceania Region —Surfers Paradise QLD
- $50,000 - $60,000 a year
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
Quick Apply
Support Worker – Tamborine Mountain
Right at Home Gold Coast —Gold Coast QLD
- From $43.24 an hour
- First Aid Certification
- In-person
- Care plans
Quick Apply
Disability Support Worker – Central Gold Coast
Right at Home Gold Coast —Gold Coast QLD
- From $34.68 an hour
- First Aid Certification
- In-person
- Care plans
Quick Apply
Intake & Administration Officer
Bravehearts —Arundel QLD
- Microsoft Office
- Databases
- Organisational skills
11h
Support Worker – Scenic Rim
Right at Home Gold Coast —Gold Coast QLD
- From $43.24 an hour
- First Aid Certification
- In-person
- Communication skills
Quick Apply
Team Leader
Care Connect —Tweed Heads NSW
- Full-time
- Customer service
- Organisational skills
- Leadership
- Employee assistance program
Clinical Trial Assistant
Griffith University —Southport QLD
- $82,415 - $92,456 a year
- Full-time
- University
- Bachelor's degree
- No degree
Quick Apply
14d
Independently Support Worker – Burleigh
Right at Home Gold Coast —Burleigh Heads QLD
- From $45.29 an hour
- First Aid Certification
- In-person
- Care plans
Quick Apply
5d
Speech Pathologist - Early Start Australia Graduate Program
Early Start Australia —Coomera QLD
- Part-time
- CPR Certification
- Clinic
- First Aid Certification
- Annual leave
Quick Apply
Civil Engineer
Mortons Urban Solutions —Southport QLD
- $83,700 a year
- Full-time
- CAD
- Engineering
- Bachelor's degree
Quick Apply

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Coordinator, Admissions
Bond University —Robina QLD
Relevant tertiary qualifications and/or proven experience in a university or similar administrative environment. Corporate health and finance discounts.
$99,108.89 a year
14d
Care Coordinator
Unmatched Support Services —Gold Coast QLD
Experience in care coordination, case management, disability support, aged care, or community services. Develop, implement, and review individualized care plans…
$37.50 - $38.00 an hour
Quick Apply
7d

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Client Services Officer

United Disability Care -
Robina QLD

Quick Apply

Job Details

Full-time
From $80,006.68 a year
9 days ago

Benefits

Salary packaging

Qualifications

Pricing
Certificate IV
Certificate III
Administrative experience
Driver Licence
Organisational skills
SharePoint
Payroll
Financial services
Business Administration
Financial management
Business
Communication skills

Full Job Description

Make a Difference Every Day with United Disability Care (UDC)

At United Disability Care (UDC), we're passionate about empowering people living with disability to love their lives and live their dreams.

We're looking for a highly organised, financially minded Client Services Officer to join our Robina team. This is much more than an administration role—you'll play a key part in managing participant funding, ensuring NDIS compliance, and supporting exceptional client outcomes.

Working closely with clients, Support Coordinators, Plan Managers and our Service Delivery team, you'll ensure participant funding is effectively managed, services remain financially sustainable, and every client receives the highest level of support.

If you enjoy analysing budgets, forecasting expenditure, solving problems and delivering outstanding customer service, we'd love to hear from you.

About the Role

As the Client Services Officer, you'll support participants throughout their entire journey—from initial enquiry and onboarding through to plan reviews and client exits.

This role combines customer service, financial management and operational coordination, ensuring participant funding is maximised, services remain compliant, and operational teams have the information they need to deliver exceptional supports.

Key Responsibilities

Financial & Funding Management

Manage participant funding requests, budgets and expenditure forecasting.
Prepare accurate quotes, Service Agreements and Programs of Support.
Monitor funding utilisation and identify potential over or underspend.
Ensure services remain within approved NDIS budgets.
Maintain SIL billing, participant funding records and financial reports.
Support plan reviews and communicate funding changes to relevant stakeholders.

Client Services & Operations

Manage the client journey from enquiry through to service commencement.
Build strong relationships with participants, families and stakeholders.
Maintain participant records within Carelink and SharePoint.
Implement approved supports into master rosters.
Monitor NDIS Provider Portal bookings and maintain compliance.
Work collaboratively with Service Leaders and Area Managers to support quality service delivery.

What We're Looking For

This role would suit someone with strong financial capability who enjoys working with people.

Essential Skills

Strong financial literacy and confidence managing budgets.
Ability to analyse funding and accurately forecast expenditure.
Excellent analytical and problem-solving skills.
High attention to detail and numerical accuracy.
Outstanding communication and stakeholder engagement skills.
Strong organisational skills with the ability to manage competing priorities.
Proficiency in Microsoft 365.

Highly Desirable Experience

Finance, accounting support, bookkeeping or payroll.
Financial administration or budget management.
NDIS funding management or disability services.
Health administration, banking or financial services.
Knowledge of NDIS Pricing Arrangements and funding guidelines.
Experience with Carelink or similar client management systems.

Qualifications

Minimum two years' experience in administration, financial administration, bookkeeping, accounting support or a similar role.
Certificate III or IV in Business Administration, Finance, Accounting or a related discipline (desirable).
Current Driver Licence.
NDIS Worker Screening Check (or willingness to obtain).

Why Join United Disability Care?

At UDC, our people make the difference.

We offer:

Purpose-driven work that changes lives.
A supportive and collaborative team culture.
Hybrid work flexibility following your six-month training and probation period.
SCHADS Award Level 3 remuneration - $80,006.68 per annum.
Salary packaging of up to $15,990 tax free plus a Meal & Entertainment Card.
Ongoing professional development and the opportunity to build specialist expertise in NDIS funding and participant financial management.

How to Apply

If you're passionate about delivering exceptional client service and have a strong financial mindset, we'd love to hear from you.

Please submit your Resume and a brief Cover Letter outlining why you'd be a great fit for the role to [email protected].

United Disability Care is an Equal Opportunity Employer. We welcome applications from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples, people living with disability, culturally and linguistically diverse communities, and LGBTQIA+ individuals. We are committed to creating an inclusive workplace and providing reasonable adjustments throughout the recruitment process.

Pay: From $80,006.68 per year

Benefits:

Salary packaging

Work Location: In person

Quick Apply

Refine Your Search

client services coordinator jobs in gold coast qld

Client Services Officer

Coordinator, Admissions

Schedule Co-ordinator

Booking Coordinator | Gold Coast

NDIS Support Coordinator

Japanese Speaking Tour Coordinator - Groups

Support Worker – Tamborine Mountain

Disability Support Worker – Central Gold Coast

Intake & Administration Officer

Support Worker – Scenic Rim

Team Leader

Clinical Trial Assistant

Independently Support Worker – Burleigh

Speech Pathologist - Early Start Australia Graduate Program

Civil Engineer

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