In-Demand Manager on duty Jobs in Gold Coast, Qld

Manager on Duty
Marriott International, Inc —Surfers Paradise QLD
- Full-time
- No experience needed
- Senior Secondary Certificate of Education
- Education
总经理助理
Qihang New Energy Co., Ltd. —Gold Coast QLD
- $8,200 - $9,300 a month
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Work from home
Quick Apply
8d
Part Time Retail Sales Associate- Runaway Bay
Amplifon —Runaway Bay QLD
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance program
Quick Apply
Duty Manager / Team Leader
Avis Budget Group —Coolangatta QLD
- Full-time
- Sales
- Customer service
- Leadership
- Employee assistance program
- Employee discount
Quick Apply
11d
Duty Manager | Runaway Bay Tavern
Queensland Venue Co. PTY LTD —Runaway Bay QLD
- $76,000 a year
- Full-time
- Management
- Customer service
- Leadership
Quick Apply
Shift Supervisor
Everything Fleet PTY LTD —Southport QLD
- $65,000 a year
- Full-time
- Management
- Sales
- Customer service
Quick Apply
7d
Duty Manager - Overnights (Pre-Opening)
Andaz Gold Coast —Gold Coast QLD
- Weekend availability
- Leadership
- Communication skills
- Hotel experience
Duty Manager
The Sporting Globe —Burleigh Town QLD
- Hospitality
2d
Hotel Service Manager
Xanadu Main Beach Resort —Main Beach QLD
- $80,000 - $115,000 a year
- Full-time
- In-person
- Resort
- Office experience
Quick Apply
2d
Assistant Property Manager
CBRE —Gold Coast QLD
- Full-time
- Hybrid work
- Administrative experience
- Organisational skills
- AI
2d
Admin Manager
Coolangatta Hotel —Coolangatta QLD
- Hospitality
- Microsoft Excel
- Management
Customer Service Coordinator
Buildsafe —Arundel QLD
- Full-time
- Customer service
- Administrative experience
- Computer skills
- Employee assistance program
Quick Apply
Duty Manager
RACV —Gold Coast QLD
- $84,000 a year
- Part-time
- Management
- Microsoft Office
- First Aid Certification
- Parental leave
- Employee assistance program
Care & Services Manager
Infinite Aged Care —Tweed Heads NSW
- Part-time
- Hospitality
- Management
- Customer service
- Employee assistance program
- Employee discount
13d
Reservations/Guest Experence All Rounder
AccorHotel —Surfers Paradise QLD
- Weekend availability
- Hospitality
- Customer service
- Microsoft Office
Quick Apply
Eureka Creek Village - Supervisor Grounds & Gardens
Compass Group Australia —Gold Coast QLD
- $103,431 a year
- Full-time
- Supervising experience
- Computer skills
- Communication skills
- Health insurance
- Free food
Branch Manager
JAS —Burleigh Heads QLD
- Full-time
- Management
- Sales
- Administrative experience
- Employee discount
Quick Apply
11d
Assistant Manager
Freedom Fuels —Gold Coast QLD
- Full-time
- Leadership
- Communication skills
- Employee discount
- Fuel discount
6d
Administration Coordinator
Travel + Leisure Co. —Broadbeach QLD
- Weekend availability
- CRM software
- Customer service
- Communication skills
- Professional development assistance
Quick Apply
13d
Management Opportunities | Wallaby Hotel
Australian Venue Co. —Mudgeeraba QLD
- $79,550 - $85,000 a year
- Weekend availability
- Hospitality
- Leadership
Quick Apply
2d

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Manager on Duty

Marriott International, Inc -
Surfers Paradise QLD

Apply Now

Job Details

Full-time

Qualifications

No experience needed
Senior Secondary Certificate of Education
Education
Hospitality Management
Front desk
Guest services
Communication skills

Full Job Description

Additional Information
Job Number26094942
Job CategoryRooms & Guest Services Operations
Location71 Sea World Drive, Main Beach, Gold Coast, Queensland, Australia, 4217
ScheduleFull Time
Located Remotely?N
Position Type Management

JOB SUMMARY

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Maintaining Guest Services and Front Desk Goals

Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

Develops specific goals and plans to prioritize, organize, and accomplish your work.

Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.

Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.

Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.

Supporting Management of Front Desk Team

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

Encourages and building mutual trust, respect, and cooperation among team members.

Serving as a role model to demonstrate appropriate behaviors.

Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.

Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.

Ensuring Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.

Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

Responds to and handles guest problems and complaints.

Sets a positive example for guest relations.

Empowers employees to provide excellent customer service.

Observes service behaviors of employees and provides feedback to individuals.

Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.

Ensures employees understand customer service expectations and parameters.

Interacts with guests to obtain feedback on product quality and service levels.

Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Managing Projects and Policies

Implements the customer recognition/service program, communicating and ensuring the process.

Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.

Supervises same day selling procedures to maximize room revenue and control property occupancy.

Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.

Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

Supporting Human Resource Activities

Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.

Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.

Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.

Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.

Participates in employee progressive discipline procedures.

Additional Responsibilities

Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Analyzes information and evaluating results to choose the best solution and solve problems.

Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.

Performs all duties at the Front Desk as necessary.

Runs Front Desk shifts whenever necessary.

Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Apply Now

Refine Your Search

manager on duty jobs in gold coast, qld

Manager on Duty

总经理助理

Part Time Retail Sales Associate- Runaway Bay

Duty Manager / Team Leader

Duty Manager | Runaway Bay Tavern

Shift Supervisor

Duty Manager - Overnights (Pre-Opening)

Duty Manager

Hotel Service Manager

Assistant Property Manager

Admin Manager

Customer Service Coordinator

Duty Manager

Care & Services Manager

Reservations/Guest Experence All Rounder

Eureka Creek Village - Supervisor Grounds & Gardens

Branch Manager

Assistant Manager

Administration Coordinator

Management Opportunities | Wallaby Hotel

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