In-Demand Customer success specialist Jobs in Gold Coast, Qld

Customer Success Manager
Gallagher Group —Gold Coast QLD
- Management
- Analysis skills
- In-person
- Free parking
Customer Success Manager
Gallagher —Southport QLD
- Management
- Analysis skills
- In-person
- Free parking
Operator Onboarding Specialist - Hybrid
G'day Group —Southport QLD
- Full-time
- Hybrid work
- Salesforce
- Communication skills
- Employee assistance program
- Employee discount
Quick Apply
6d
Service Executive
Aon Corporation —Surfers Paradise QLD
- Hybrid work
- Communication skills
Service Advisor / Customer Service Officer
Smart AVR —Nerang QLD
- Full-time
- CRM software
- Management
- Customer service
Field Sales Specialist II
Zimmer Biomet —Gold Coast QLD
- Full-time
- Sales
- Marketing
- Business
- Wellness program
Account Specialist SDA - QLD
Miele —Gold Coast QLD
- Part-time
- Microsoft Office
- Organisational skills
- Employee assistance program
- Employee discount
Customer Experience & Social Media Specialist
Green Life Clinics —Gold Coast QLD
- Full-time
- Writing skills
- Office
- Marketing
Quick Apply
Clinical Informatics Specialist - Remote
HealthCare Logic Pty Ltd —Southport QLD
- Full-time
- Remote
- SQL
- Patient care
- EMR systems
Quick Apply
4d
Marketing Lead – Performance & Strategy
Green Life Clinics —Gold Coast QLD
- Full-time
- Clinic
- Leadership
- Marketing
Quick Apply
Payments Migration Specialist
Storable —Gold Coast QLD
- 8 hour shift
- Remote
- CRM software
- Sales
- Bachelor's degree
- Parental leave
Mobile Case Manager
EML —Tweed Heads NSW
- Full-time
- Organisational skills
- Medical terminology
- Work from home
- Parental leave
Payments Migration Specialist
Storable Australia - Newbook (LinkedIn) —Gold Coast QLD
- 8 hour shift
- Remote
- CRM software
- Sales
- Bachelor's degree
- Parental leave
Case Manager
EML —Tweed Heads NSW
- Full-time
- Customer service
- Psychology
- Negotiation
- Work from home
- Parental leave
Claims Consultant
EML —Tweed Heads NSW
- Full-time
- Remote
- Customer service
- Organisational skills
- In-person
- Work from home
- Parental leave
Retail Trade Specialist
Beaumont Tiles —Labrador QLD
- Full-time
- Sales
- Forklift
- Business development
- Employee assistance program
- Employee discount
Quick Apply
5d
Senior Partner Specialist
HubSpot —Gold Coast QLD
- Hybrid work
- Sales
- AI
- Communication skills
Quick Apply
Operations Manager - South Tweed Heads
Bunnings —Tweed Heads NSW
- Weekend availability
- Sales
- Leadership
- Café
- Parental leave
Sales Consultant
99 Bikes —Coomera QLD
- $60,000 - $95,000 a year
- Full-time
- Sales
- Communication skills
- On-the-job training
- Parental leave
IIOT Sales/ Support
Direct Automation —Burleigh Heads QLD
- Customer service
- Office

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Customer Success Manager

Gallagher Group -
Gold Coast QLD

Apply Now

Job Details

Benefits

Free parking

Qualifications

Management
Analysis skills
Care plans
Communication skills

Full Job Description

About Gallagher

Our purpose at Gallagher is ‘Protect what matters most’ and we live it every day, whether that’s protecting the world’s highest security environments or agricultural businesses, we care deeply about our people, their families, and our wider communities.

Gallagher Security is on a mission to unlock more value for our customers through the power of our people and solutions. Our culture is entrepreneurial in spirit, complex, challenging, and ever changing. With operations in Australia, New Zealand, Asia, Africa, USA, Canada, the UK and Europe and exports to over 140 countries, we’re proud to be unlocking globally focused career paths for Australian based candidates.

We’re painting the future of what’s possible. Come join us!

About the Role

We’re looking for a Customer Success Manager (Care Plan & Upgrade Specialist) to take ownership of the Gallagher Care Plan & upgrades across Australia, based in our Southport office on the Gold Coast.

This is a commercially focused role responsible for driving the adoption, positioning, and long-term success of our Care Plan offering. You’ll work closely with internal teams, channel partners, and end customers to ensure the programme is clearly understood, consistently applied, and delivering measurable value.

Care Plan is Gallagher Security’s tiered customer support and value-add programme, designed to keep systems secure, optimised, and up to date. It combines software enhancements, training, advisory services and extended warranty coverage to help customers maximise the long-term value of their investment – including hardware lifecycle upgrades and management.

As the regional subject matter expert, you’ll lead education, enablement, and growth initiatives - ensuring Care Plan is embedded across the full customer lifecycle, from initial engagement through to renewal, refresh and expansion.

What you’ll be doing:

Own and evolve the Care Plan programme across Australia, ensuring alignment with customer needs and product direction

Drive adoption and revenue growth through proactive engagement, including outbound outreach and renewal activity

Identify and progress upgrade opportunities across the installed base, particularly legacy and out-of-date systems

Partner with Sales, Engagement, and Channel teams to position Care Plan consistently and effectively

Act as the subject matter expert, supporting internal teams and partners with clear value messaging and guidance

Develop and deliver enablement materials, training, and playbooks to embed Care Plan into everyday conversations

Contribute to pricing and commercial positioning, supporting ROI modelling and value articulation

Monitor programme performance, including uptake, renewals, and conversion rates, using data to identify opportunities and risks

Partner with Marketing to support campaigns, content, and customer engagement initiatives

Provide feedback to global teams on market response, pricing, and programme effectiveness

About You

You’ll thrive in this role if you enjoy owning outcomes, influencing across teams, and turning strategy into action. You’re comfortable balancing commercial objectives with customer value, and you know how to bring others on the journey.

What you’ll bring:

Experience in customer success, account management, programme management, or a commercially focused role

Strong understanding of service-based or subscription offerings

Confidence engaging with customers and partners, including proactive outreach and relationship building

Ability to clearly articulate value, ROI, and long-term customer outcomes

Strong organisational and analytical skills, with the ability to manage data and derive insights

Excellent communication and presentation skills across a range of audiences

A proactive, self-driven approach with the ability to work cross-functionally and influence outcomes

Working at Gallagher

At Gallagher, you’ll join a supportive, family-friendly team environment where innovation and collaboration are part of everyday life. We’re committed to helping you grow, contribute, and enjoy what you do.

This position is based on-site (8.30am – 4.30pm) in our Southport office on the Gold Coast, where you’ll enjoy:

Free office parking

Competitive salary package with great benefits and an annual incentive scheme

A collaborative team culture with regular connection events and celebrations

Career development opportunities within a global organisation that’s shaping the security industry

Please note we may fill this position before the advert closes, so apply now and join a people-focused global company and play a key role in driving customer value and commercial growth.

Apply Now

Refine Your Search

customer success specialist jobs in gold coast, qld

Customer Success Manager

Customer Success Manager

Operator Onboarding Specialist - Hybrid

Service Executive

Service Advisor / Customer Service Officer

Field Sales Specialist II

Account Specialist SDA - QLD

Customer Experience & Social Media Specialist

Clinical Informatics Specialist - Remote

Marketing Lead – Performance & Strategy

Payments Migration Specialist

Mobile Case Manager

Payments Migration Specialist

Case Manager

Claims Consultant

Retail Trade Specialist

Senior Partner Specialist

Operations Manager - South Tweed Heads

Sales Consultant

IIOT Sales/ Support

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