In-Demand credit controller Jobs in gold coast, qld

Costco Wholesale Membership and Front End Supervisor
Costco AU —Gold Coast QLD
- Full-time
- Google Suite
- Customer service
- Senior Secondary Certificate of Education

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Costco Wholesale Membership and Front End Supervisor

Costco AU -
Gold Coast QLD

Apply Now

Job Details

Full-time

Qualifications

Google Suite
Google Docs
Customer service
Senior Secondary Certificate of Education
Education
First Aid Certification
Data management
Data entry
Security
Leadership
Communication skills

Full Job Description

Position Summary

Supervises and participates in the daily operations of the Membership & Front End department. Supports the management team in promoting a high level of productivity. Oversees all marketing and business development representatives, and Member Service employees. Resolves member issues. Oversees employees, coordinates activities and upholds standards of the department/s. Performs computer duties for the register system controller. Maintains courteous member service at all times.

Job Duties/Essential Functions

Develops, coaches, counsels and directs Membership & Front End personnel
Provides feedback to promote team work and accountability among employees
Interactively monitors Membership employee performance and participates in performance reviews
Implements and upholds proper Membership & Front End general safety procedures and standards
Approves timecards and other reports
Coordinates employee breaks, lunches, and side tasks
Assists in conducting job interviews
Enables smooth flow of members through the membership line
Arranges register fund increases, verifies prices, overrides register system flags, and corrects problems
Asks for assistance from other departments when necessary.
Carries out and ensures employee participation in Membership/Marketing Manager’s plans for special promotions and increasing Membership department productivity
Monitors employee performance to determine that proper Membership & Front End department procedures are followed
Coordinates and participates in department counter duties: processing membership sign ups, renewals, membership cards and processing merchandise refunds
Assists Membership/Marketing & Front End Manager in administrative duties, such as scheduling employees, writing supply orders, arranging for equipment maintenance and repair, tracking employee errors, and coordinating and tracking safety training & in employee staffing and maintenance; interviewing, hiring and reviewing
Works with the Front End Manager Provides recommendations for resolving personnel issues and training. Implements and upholds proper safety procedures and standards
Counts register at sign on and ensures the register’s cleanliness
Makes witnessed drops/deposits of excess funds to the vault, orders cash increases, and counts own register at shift end to maintain accurate register funds
Receives accurate payment for merchandise and makes change when necessary
Determines the number of registers needed to reduce the lengths of member lines and maintain efficiency
Provides register change orders
Resolves any issues with the checkout process; verifies prices, reprints member receipts, overrides register system flags to enable a smooth flow of members through the registers
Responds courteously to member complaints
Maintains MPU (Merchandise Pick Up) accounting for all merchandise within MPU area
Performs support duties for the Front End management team
Schedules employees, makes supply orders, arranges for equipment maintenance and repair, performs merchandise return audits, and oversees the Member Services employees as needed
Follows through with and ensures employee participation in the Membership & Front End Manager’s plans for permanent/seasonal staffing and marketing promotions
Performs cashiering, boxing and other Front End duties as necessary
Assists in other departments of the warehouse as necessary
Provides and makes certain prompt and courteous customer service to members, employees, and suppliers

Ability to operate vehicles, equipment or machinery

Computer, printer, phone, camera, card printer, calculator, credit/debit terminal, cash register, cash machine, copier, table top/handheld scanner, 2-way radio, carts, flatbeds, clasping cart ropes, pallet jack, step ladder, rubbish compactor, cardboard/shrink wrap baler, rolling mop bucket with wringer, large wheeled bins, mop, broom, click counter, personal vehicle

Qualifications (Costco-specific or industry specific skills that candidates should possess)

Education/Training:

High School Certificate or higher

Licenses/Certifications:

None; or
First Aid & CPR (or willing to obtain) for Supervisor roles
Emergency Warden (or willing to obtain) for Supervisor roles

Experience/Skills:

Customer service, sales, membership, cash handling, loss prevention/security or comparable experience
Strong customer service, communication, interpersonal and organisation skills
Supervisory, leadership, problem solving and critical thinking skills or comparable experience
Data entry and data management
Basic knowledge of Google Suite (Docs, Slides, Sheets) and AS400
Basic math skills

Other specific requirements

Full COVID-19 vaccination or medical contraindications certificate
Satisfactory Criminal Record Check
If successful, you will be required to undertake role & department specific training within specified timeframes

Professional confidentiality is assured for all applications received. - No agency referrals at this time thank you.

Apply Now

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credit controller jobs in gold coast, qld

Costco Wholesale Membership and Front End Supervisor

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