In-Demand The head Jobs in Glen Waverley, Vic

Head of Customer and Service Improvement
Knox City Council —City of Knox VIC
- $129,171.45 - $145,030.21 a year
- Full-time
- Management
- Leadership
- Parental leave
- Employee assistance program
4d
Maths Methods and Specialist Maths Tutors - Expression of Interest
Contour Education —Glen Waverley VIC
- Part-time
- Communication skills
Quick Apply
HR & Operations Coordinator
V4 Services Pty Ltd —Glen Waverley VIC
- $60,000 - $75,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick Apply
Brand Marketing Manager
Hisense Australia Head Office —Scoresby VIC
- $95,000 - $125,000 a year
- Full-time
- Management
- Marketing
- Microsoft Office
- Health insurance
- Employee discount
Quick Apply
4d
Kathmandu Casual Sales Assistant: Blackburn
KMD Brands, Rip Curl, Ozmosis, Kathmandu, Oboz —Blackburn VIC
- Day shift
- Employee discount
12d
Casual Sales Associate - Chadstone
R.M. Williams —Chadstone VIC
- Hospitality
- Communication skills
- Parental leave
- Employee discount
Business Operations Manager
Contour Education —Glen Waverley VIC
- $140,000 - $180,000 a year
- University
- AI
In-Store Visual Merchandiser - rebel Doncaster
Rebel —Doncaster VIC
- Weekend availability
- Merchandising
- Leadership
- Communication skills
- Parental leave
Quick Apply
Biology Tutor - Expression of Interest
Contour Education —Glen Waverley VIC
- Part-time
- Communication skills
Quick Apply
Retail Assistant - Melbourne Central
Sephora —Melbourne VIC
- Sales
- Parental leave
- Employee discount
VCE English Tutor - Expression of Interest
Contour Education —Glen Waverley VIC
- Part-time
- Communication skills
Quick Apply
Customer Service Consultant
Aussie Broadband —Dandenong VIC
- 8 hour shift
- Annual leave
- Parental leave
11d
Implementation Consultant
Cloud Factory —Glen Waverley VIC
- On call
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Kathmandu Full Time Assistant Store Manager: Chadstone
KMD Brands, Rip Curl, Ozmosis, Kathmandu, Oboz —Chadstone VIC
- Full-time
- Sales
- Merchandising
- Employee discount
Tutors (Expressions of Interest for 2026)
Contour Education —Glen Waverley VIC
- Part-time
- Senior Secondary Certificate of Education
- Education
- Communication skills
Quick Apply
Luxury Retail Store Manager - Flagship Camberwell Location
Creswick Woollen Mills —Camberwell VIC
- From $80,000 a year
- Part-time
- Sales
- Customer service
- Administrative experience
- Employee discount
Quick Apply
9d
Tutor - Expression of Interest
Contour Education —Glen Waverley VIC
- $30 - $75 an hour
- Part-time
- Senior Secondary Certificate of Education
- Communication skills
Quick Apply
VCE English Language Tutor
Contour Education —Glen Waverley VIC
- $50 - $75 an hour
- Weekend availability
- Senior Secondary Certificate of Education
- Education
- Communication skills
Professor and Head of Department - Physiology
Monash University —Clayton VIC
- $233,964 a year
- Full-time
- Hybrid work
- Research
- University
- Communication skills
VCE English Language Tutor - Expression of Interest
Contour Education —Glen Waverley VIC
- Part-time
- Communication skills
Quick Apply

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Head of Customer and Service Improvement

Knox City Council -
City of Knox VIC

Apply Now

Job Details

Permanent | Full-time
$129,171.45 - $145,030.21 a year
4 days ago

Benefits

Parental leave
Employee assistance program
Salary packaging

Qualifications

Management
Leadership

Full Job Description

Job no: 496537
Work type: Permanent Full-time
Location: Knox Civic Centre
Categories: Customer Service, Management

About the role

Knox City Council is currently recruiting for the Head of Customer and Service Improvement to join our Strategy and Transformation Department. The Head of Customer and Service Improvement reports to the Manager Strategy and Transformation, with a team of five reporting into the role.

The role is responsible for the identification and implementation of initiatives to improve Council's services, processes and customer experience. Working closely with senior leaders and across the business, you will help achieve our goal of becoming a customer centric and financially sustainable organisation with a sophisticated understanding of customer needs and priorities. This important role will build the continuous improvement capabilities of our diverse teams and ensure Council services are positioned to meet changing customer and community needs.

This is a Band 8 classified role. Remuneration will be $129,171.45 to $145,030.21 (depending on experience) plus superannuation in accordance with the Superannuation Guarantee.

This is a full-time role based at Knox City Council Civic Centre in Wantirna South. We support flexible working arrangements while ensuring operational needs of the role are met.

What you will bring to this role

Demonstrated leadership experience managing and developing large, multidisciplinary or specialist teams to deliver high-performing advisory and improvement services.
Demonstrated ability to translate strategic objectives into practical initiatives that improve customer experience, operational efficiency and financial sustainability.
Proven experience leading service review and improvement programs aligned with organisational, customer and financial outcomes.
Significant experience developing and embedding systems, tools, methodologies and processes to support good customer experience and improvement practices and planning across the organisation.
Highly developed stakeholder engagement and relationship management skills, with the ability to influence, negotiate and collaborate effectively across diverse groups and levels of the organisation.

How to apply

Please submit your application, including your resume and cover letter by 11:45 PM on Monday 10 August 2026.

All applications must be made via the online portal. No applications direct to the hiring manager will be considered.

For further information on this role please contact Tom Scanlan, Acting Manager Strategy and Transformation, at [email protected] or on +613 9298 8536.

A link to the position description can be found in the job listing on our Knox City Council Jobs and Careers page.

Please note: Candidates will be shortlisted as applications are received and this role may close earlier than the anticipated closing date.

Why work at Knox

Discover your future at Knox City Council, where you will deliver meaningful impact, find great opportunities and work with committed people to shape our community. As an employee of Knox, you can enjoy:

Accrued or rostered days off available for full-time roles, depending on operational requirements

Broad range of leave options including up to 16 weeks primary and up to 4 weeks secondary parental leave

Salary sacrifice option for Council-owned childcare fees

Opportunities to take on temporary roles or work in different teams to build skills and support career growth

Support towards further study

50% off Knox Leisureworks memberships

Employee Assistance Program (EAP) for support in managing personal and work-related challenges.

To find out more about the benefits of working at Knox City Council, visit knox.vic.gov.au/why-work-knox

Our commitments

Knox City Council is an Equal Opportunity Employer that is committed to providing a workplace that embraces diversity and inclusion. We are committed to a positive, barrier-free recruitment process. If you have any support or access requirements, we encourage you to advise us at the time of application.

Knox City Council has zero tolerance for child abuse and all forms of harm to children. All children and young people who access our services, programs, events and facilities have the right to feel safe and be safe. This includes spaces owned or managed by Council. We take the wellbeing and safety of children and young people in our care seriously. We maintain a child safe organisation by embedding the protection of children into everyday thinking and practice. All Knox City Council employees, contractors and volunteers are responsible for ensuring children and young people are valued, heard and protected from abuse.

Knox City Council acknowledges our offices are located on the traditional lands of the Wurundjeri Woi-wurrung and Bunurong people of the Kulin Nation.

Follow us

For more information about Knox City Council and to stay up to date, follow us on LinkedIn.

Advertised: 28 Jul 2026 AUS Eastern Standard Time
Applications close: 10 Aug 2026 AUS Eastern Standard Time

Apply Now

Refine Your Search

the head jobs in glen waverley, vic

Head of Customer and Service Improvement

Maths Methods and Specialist Maths Tutors - Expression of Interest

HR & Operations Coordinator

Brand Marketing Manager

Kathmandu Casual Sales Assistant: Blackburn

Casual Sales Associate - Chadstone

Business Operations Manager

In-Store Visual Merchandiser - rebel Doncaster

Biology Tutor - Expression of Interest

Retail Assistant - Melbourne Central

VCE English Tutor - Expression of Interest

Customer Service Consultant

Implementation Consultant

Kathmandu Full Time Assistant Store Manager: Chadstone

Tutors (Expressions of Interest for 2026)

Luxury Retail Store Manager - Flagship Camberwell Location

Tutor - Expression of Interest

VCE English Language Tutor

Professor and Head of Department - Physiology

VCE English Language Tutor - Expression of Interest

I want to receive the latest job alert for the head in glen waverley, vic

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