In-Demand customer service cleaning Jobs in gladstone qld

Hotel Services Manager
Guruji Resorts Pty Ltd —Gladstone QLD
- $80,000 - $96,000 a year
- Full-time
- Hospitality
- Management
- Organisational skills
Quick Apply
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customer service cleaning jobs near gladstone qld

Hotel Services Manager

Guruji Resorts Pty Ltd
Gladstone QLD

Quick Apply

Job Details

Full-time
$80,000 - $96,000 a year

Qualifications

Hospitality
Management
Organisational skills
Guest services
Leadership
Communication skills
Hotel experience

Full Job Description

JOB TITLE: Hotel Service Manager

Company: Guruji Resorts Pty Ltd
Location: Gladstone QLD
Job Type: Full‑time
Salary: $80k- $100k Per Year

⭐ ABOUT US

Guruji Resorts Pty Ltd operates accommodation properties in the Gladstone region, providing high‑quality guest services, clean and comfortable rooms, and a welcoming environment for all travellers. We are seeking an experienced Hotel Service Manager to oversee daily operations and ensure exceptional service delivery across the property.

⭐ POSITION OVERVIEW

The Hotel Service Manager is responsible for supervising day‑to‑day hotel operations, managing staff, maintaining service standards, and ensuring smooth functioning of all guest‑facing and back‑of‑house activities. This role requires strong leadership, communication, and organisational skills.

⭐ KEY RESPONSIBILITIES

Guest Services & Front Office Management

Oversee daily front office operations including check‑ins, check‑outs, reservations, and guest enquiries
Ensure high levels of customer satisfaction and handle escalated guest issues
Maintain accurate booking records across OTA platforms (Booking.com, Expedia, Airbnb, Little Hotelier, etc.)

Housekeeping & Maintenance Coordination

Supervise housekeeping operations to ensure rooms and public areas meet cleanliness standards
Coordinate with maintenance staff for repairs, safety checks, and property upkeep
Monitor inventory of linen, amenities, and cleaning supplies

Staff Supervision & Training

Lead, train, and supervise front office, housekeeping, and service staff
Prepare staff rosters and manage shift coverage
Conduct performance reviews and support staff development

Operational & Administrative Duties

Manage daily financial tasks including banking, invoicing, and reporting
Ensure compliance with WHS, fire safety, and regulatory requirements
Implement operational procedures to improve efficiency and guest experience
Liaise with suppliers, contractors, and service providers

⭐ REQUIRED SKILLS & EXPERIENCE

Previous experience in hotel/motel management or supervisory role
Strong knowledge of hospitality operations, guest services, and housekeeping standards
Experience using hotel PMS/booking systems (Little Hotelier preferred)
Excellent communication, leadership, and problem‑solving skills
Ability to work independently and manage a small team
Strong organisational and multitasking abilities
Understanding of WHS and compliance requirements

⭐ QUALIFICATIONS

At least 1 year of full time experience in hotel/motel operations

⭐ WHAT WE OFFER

Full‑time stable employment
Supportive management and team environment
Opportunity to grow within the business
Competitive salary package

⭐ HOW TO APPLY

Please submit your resume and a brief cover letter outlining your relevant experience.
Only shortlisted candidates will be contacted.

Pay: $80,000.00 – $96,000.00 per year

Work Location: In person

Quick Apply

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customer service cleaning jobs in gladstone qld

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