In-Demand Customer solutions specialist Jobs in Gladstone, Qld

Desktop Support Officer
Axiom Technologies —Gladstone QLD
- Part-time
- Remote
- Microsoft Outlook
- Management
- Customer service
9d
Intermediate/Advanced Riggers
Monadelphous —Gladstone QLD
- Overtime
- Communication skills

Related jobs to explore

Based on your search for customer solutions specialist

Desktop Support Officer
Axiom Technologies —Gladstone QLD
This role will provide onsite/ on-call assistance to end users within the organization’s desktop computing environment in a timely and accurate fashion to…
9d
Level 2 Service Desk Engineer
EFEX —Gladstone QLD
As a Level 2 Service Desk Engineer, you'll play a key role in supporting and maintaining a broad range of client environments. Strong hands-on experience with:
$80,000 - $100,000 a year
Quick Apply

I want to receive the latest job alert for customer solutions specialist in gladstone, qld

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer solutions specialist jobs near gladstone, qld

Desktop Support Technician jobs in Geebung Qld

Ndis Support Coordinator Work From Home jobs in Melbourne Vic

It Support, Visa Sponsorship jobs in Perth Wa

Support Coordinator jobs in Greater Adelaide Sa

Office Support Administration jobs in Newport Qld

Desktop Support Technician jobs in Randwick Nsw

Desktop Support Technician jobs in Perth Wa

Fifo, Offshore , Rigger, Scaffolder jobs in Western Australia

Rigger Entry Level jobs in Brisbane Qld

Rigger jobs in Villawood Nsw

Rigger, Rigging jobs in Brisbane Qld

Desktop Support Officer

Axiom Technologies -
Gladstone QLD

Apply Now

Job Details

Part-time | Casual
9 days ago

Qualifications

Desktop support
Microsoft Outlook
Management
SCCM
Customer service
Microsoft Office
Analysis skills
ITIL
Computer skills
Communication skills
CompTIA A+
Intune
Mobile devices

Full Job Description

Axiom Technologies is an Australia-based entity with a history of providing Managed IT solutions to medium to large-scale enterprises globally. Please visit our website for more information about what we do at www.axiomtechnologies.com

We are looking for a capable resource to coordinate, ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

IT Skills and Experience

2+ years of Experience in Level 2/3 desktop support.
Windows 10 or 11 Admin troubleshooting experience of Intune, cloud and thick build machines
Keep up with Windows App and Update release information
Provide Web application support for Edge or Chrome
Provide Cloud application support (collaborate with app owners where required)
Support 3rd party applications like Microsoft, Java and Adobe (raise cases with the vendor where required)
Support MS Teams issues including video, audio, performance
Familiar with AppV applications, MS Store Apps and packaged applications
Troubleshoot / find root cause for general performance issues
Troubleshoot laptop hardware issues such as monitor, mouse, headset, phones
Office license management or troubleshooting
Keep up with release information for MS Office and security updates
Support Office issues for native laptop or cloud applications
Collaborate with MS Outlook app owner when required to find root cause for Outlook issues
Knowledge of Active directory and Group policies. PowerShell scripting knowledge is must.
Ability to co-ordinate with various technical groups and can fix issues remotely for the users.
Should be able to fix and troubleshoot all the application issues deployed on end user systems. (for eg. App Login Failures, App not installed, Software Installations which are failed)
Good Client management and communication skills.
Should be able to troubleshoot if any application is not working due to network related issues.
Good Knowledge on browser support and management of Chrome and Edge via GPO.
Have troubleshooting knowledge of Adobe, MS Office, Oracle, Edge and Chrome apps. Should be able to do the compatibility testing of web based applications with Chrome and Edge.
Good Understanding of ITIL concept & ticketing tool.
Accurately document all work performed through ticketing system including details.

Personal Attributes:

Excellent End-user computing skills.
Good knowledge of Infrastructure support.
Strong analytical and problem-solving capabilities
Well organized and extremely detail-oriented
Strong customer service ethic and great communication skills, both oral and written
Passionate about delivering quality no matter what you are doing
Can work both independently and in a collaborative team-oriented environment
A self-starter, motivated to push the limits and think outside of the box
Fondness for solutions that are simple, elegant, and effective
Ability to work with and maintain confidential information

In-depth knowledge of:

Windows OS (e.g. XP, Vista, Windows 7, 10)
Microsoft Office applications
PC\Laptop hardware
PC\Laptop peripherals, including printers
Mobile devices

Basic knowledge of:

Active Directory
Exchange
Apple OS
SCCM

IT Qualifications

At least two of the following:

PC\Laptop OEM Maintenance Certification
CompTIA A+ Certification
Microsoft Certified IT Professional (MCITP) certification in the desktop area
Microsoft Office Specialist (MOS) Certification

Experience in a similar role

3+ years of relevant experience.

What next?

If you are looking for the next challenge in your career and wish to apply for this role, please forward your resume to [email protected]

Apply Now

Refine Your Search

customer solutions specialist jobs in gladstone, qld

Desktop Support Officer

Intermediate/Advanced Riggers

Related jobs to explore

I want to receive the latest job alert for customer solutions specialist in gladstone, qld

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected