An exciting opportunity for a Service Manager has just become available at Rapid Tune Melton. We are looking for a vibrant and energetic person who is comfortable working in our fast-paced modern, state of the art retail Automotive Service Centre.
Enjoy being the face of the business whilst leading a team of enthusiastic, capable, and motivated technicians. This position may even be suitable for a mechanic looking to move away from the tools and advance their career skyward.
Key facets of the role include
- Communicating with customers about repairs required on their vehicle
- Liaising with the mechanics about further required repairs
- Selling that additional work to the customer
- Taking payments and managing the diary
Personal Attributes
- Mechanical experience is an advantage but not necessary
- Must be an Australian citizen
- Excellent communication skills
- Customer-friendly focus
- Strong organisational skills
- Current Drivers License
Key Responsibilities & Capabilities to Include:
- Strong sales capability and proven techniques to convert quotes into approvals Ability to drive workshop performance through proactive customer engagement KPI focus including:– Cost of Goods (COGS) control– Customer retention and customer growth– Month-on-month sales increases Timely and proactive sourcing of parts, balancing price, quality, and repair urgency Confidence explaining repair recommendations and the value behind them High-level communication and customer relationship strengths Ability to identify and act on customer and sales growth opportunities Self-motivated with internal drive to push performance independently Management of reception, bookings, invoicing, and customer follow-ups Supports fleet account processes and efficient workflow
Benefits of Working for Rapid Tune
- Excellent on the job training and support
- We offer no end to the advancement of our staff members. In fact, many of our Store Managers have become successful operators of their own Franchise Store
Career Advantages
- Career pathways and progression
- Great company culture, very dynamic approach to business growth
- Autonomous leadership role
- Supportive and inclusive crew amongst all stores
Work Hours:
Monday–Friday 8:00 AM – 5:30 PM
Saturdays 8:00 AM – 12:00 PM
Job Type: Full-time
Pay: $80,000.00 – $110,000.00 per year
Application Question(s):
- Do you have a current Australian driver's licence?
- Which of the following statements best describes your right to work in Australia?
- How many years' experience do you have as a store manager?
- Do you have experience in a sales role?
- Do you have customer service experience?
- How much notice are you required to give your current employer?
- Do you have automotive sales experience?
- What's your expected annual base salary?
- Are you a Licensed Vehicle Tester in Victoria?
Work Location: In person
