About the role
In this role, you will deliver professional, efficient, and effective administration services that support the strategic objectives of Building Services, while ensuring the highest level of customer service is delivered. You will have a keen eye for detail, professional communication skills and the ability to apply judgement when making decisions. Bring your skills, energy, and ideas to a role where every day is an opportunity to make an impact!
Work type: Full time, fixed term contract (18-month secondment)
Classification: Band 4 $76,010pa plus super
Key responsibilities include:
- Provide our customers a proactive and seamless customer experience by delivering an up-to-date advisory service, providing service knowledge and expertise.
- Work in a fast-paced environment and carry out a variety of duties by being flexible and adaptable to meet the workload of the unit.
- Respond to and manage enquiries in an efficient, professional manner in accordance with governing acts, regulations, policies, and procedures.
- Prepare and deliver routine written and verbal correspondence.
- Complete building application lodgements and maintenance of record keeping systems for the unit.
- Identify, implement, and review strategies to improve service quality.
- Maintain the highest ethical standards, exercise discretion, and maintain confidentiality of sensitive issues handled by the unit.
About you
To be successful in this role, you will have a Certificate IV in Business Administration or 3 years’ experience in an office-based customer facing position, as well as the following:
- Ability to connect with people through well-developed verbal and written communication ensuring accuracy and an approachable style.
- Demonstrated experience and skills in customer service,
- Knowledge of and ability to interpret the building related legislation and regulation.
- Excellent organisational and time management skills, with the ability to prioritise tasks and meet deadlines.
- Strong attention to detail and accuracy in record keeping and documentation.
- Proficient computer skills, including MS Office Suite and database management.
- Ability to work independently, take initiative and problem solve.
Preferred candidates will be required to undergo a National Police Check as part of the recruitment process (funded by the City).
If this sounds like the role for you, then click apply now!
Child Safety Responsibilities
We are committed to being a child-safe organisation and have zero-tolerance for child abuse. We have specific policies, procedures, and mandatory training in place to support employees, volunteers, and contractors to achieve and adhere to these commitments. Please read our Child Safe Standards Management Policy.
Diversity and Inclusion
At the City we want a workforce that reflects the community we live in. We welcome and embrace everyone, all people with their own unique experiences, and support and encourage all our employees to do their best work, have equal access to opportunities and a just working environment. For this reason, we particularly welcome and encourage applications from First Nations people, people with diverse cultural and linguistic backgrounds, from the LGBTQIA+ community, people with disability and people of all genders, ages and diverse experience.
We are the City
From parks to offices, childcare centres to works depots, leisure facilities to the Wool Museum and waterfront, our team plays a vital role in shaping our vibrant and growing community. Our community counts on us to get the essentials right while looking for ways to go beyond. By listening, collaborating, and focusing on sustainability, we strive to do the basics brilliantly and create a lasting impact. If you’re ready to be part of something bigger, join us in shaping the future of Geelong.
We support accessibility and encourage discussions about any adjustments or support you may need during the recruitment process.
Applications and Enquiries
Click the Position Description link to view more information about this position.
Enquiries: Jaclyn Mirkovic | Team Leader Building Services Administration
[email protected]
Click the Apply button to submit your application or find out more about this opportunity. If we can assist you with any reasonable adjustments in order to submit your application for this role, please contact the Talent Acquisition team via email at [email protected] noting your preferred method of communication and contact details and a member of the team will be in touch.
We collect demographic data to help us learn who our advertisements are reaching and how we can reach an even more diverse audience. We are committed to building a more diverse team. Your responses to our demographic questions are strictly confidential and will not be individually shared.
#LI-Hybrid
