Mobile Phone Repair Technician & Retail Sales Assistant – Waurn Ponds
Part-Time & Full-Time Opportunities
Are you passionate about mobile technology, energetic, and motivated to deliver the right solutions for customers?
Dr Boom Waurn Ponds is looking for a smart-thinking individual to join our team as a Mobile Phone Repair Technician & Retail Sales Assistant.
About Us
For over 30 years, Dr Boom Communications has been the trusted name in mobile phone repairs, accessories, and premium portable audio. With a strong reputation across Australia, we pride ourselves on exceptional service, high-quality repairs, and a wide range of premium brands such as Otterbox, Coach, Kate Spade, Tech 21, UAG, Beats, Apple, JBL, Sony and more.
We strive to be recognised as the best in our category by our customers, employees, suppliers, and competitors.
About the Role
This role is a mix of technical repair work and retail customer service/sales, with added responsibility for the day-to-day running of the store. You will:
- Repair a wide range of devices (iPhone, Samsung, Oppo & more).
- Provide outstanding customer service and find the right solutions for each customer.
- Drive sales of phone accessories, repairs, and premium portable audio products.
- Take ownership of shop presentation and inventory management, ensuring the store always looks professional and well-stocked.
- Work in a fast-paced, team-focused environment.
- Show initiative, reliability, and attention to detail in everything you do.
What We’re Looking For
- At least 1 year of experience in phone repairs, accessories, or a similar role (sales experience highly regarded).
- A genuine passion for mobile technology.
- Positive “can-do” attitude and ability to learn quickly.
- Flexibility to work one weekend day if required.
- Strong communication skills and ability to engage with customers.
- Sales-driven mindset with the ability to achieve targets.
- Team player who thrives in a busy retail environment.
- Someone who is ready to take responsibility, manage stock, and maintain excellent store presentation.
What’s in it for You?
- Above award pay rates.
- Staff discounts on the latest tech, gadgets, and accessories.
- Training & development in both sales and technical repair skills.
- Opportunity to learn new repair techniques and build your expertise.
- Rotating or fixed rosters to support work-life balance.
- Be part of a family-friendly, supportive culture.
- A chance to grow your career with an established and respected brand.
Join Our Team
This is your chance to take the next step in your career, develop valuable skills, and work with a team that shares your passion for technology. If you’re ready to take on responsibility, care for store presentation, and deliver exceptional service, we’d love to hear from you.
Job Types: Full-time, Part-time
Pay: $27.00 – $35.00 per hour
Experience:
- Mobile phone sales: 1 year (Preferred)
- Point of Sale (POS) software: 1 year (Required)
- Working towards sales targets and KPIs: 1 year (Required)
- Customer service: 1 year (Required)
- Mobile Phone Repair: 1 year (Required)
Work Authorisation:
Work Location: In person
