In-Demand Customer success specialist Jobs in Geelong, Vic

Customer Success Specialist
Buddy Advisory —Geelong VIC
- $65,000 - $75,000 a year
- Organisational skills
- In-person
- AI
Club Services Coordinator
Villa Maria Catholic Homes —Torquay VIC
- Part-time
- Sales
- Care plans
- Communication skills
- Health insurance
- Parental leave
11d
Occupational Therapist | Rehabilitation Consultant
Procare Group —Geelong VIC
- Full-time
- Hybrid work
- Communication skills
- Time management
- Parental leave
- Employee assistance program

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Customer Success Specialist

Buddy Advisory
Geelong VIC

Apply Now

Job Details

$65,000 - $75,000 a year

Qualifications

Organisational skills
SaaS
AI
Communication skills

Full Job Description

Buddy Advisory is proud to be partnering with Business Automation Works (BAW), a fast-growing business delivering smart automation solutions to the financial services sector, including accounting practices. By replacing manual, time-consuming processes with smarter, more innovative ways of working, BAW lifts productivity and job satisfaction, freeing practice managers, partners, and admin staff to focus on what matters most: client relationships and engagement.

The role

A Customer Support Specialist vacancy now exists for a customer-focused problem solver to join the growing team in Geelong. This is a hands-on, front-line support role, owning BAW's helpdesk and the day-to-day tickets that come with it. You'll be the first person customers turn to when something isn't working: triaging issues quickly, resolving what you can, and escalating anything complex to the development and technical team. Alongside this, you'll play a supporting role in user training, product testing, and documentation as the need arises.

The responsibilities

Own and manage the helpdesk day-to-day, triaging and responding to a high volume of tickets with speed and professionalism.
Perform first-response troubleshooting and issue resolution across BAW's product suite, escalating complex or technical issues to development and technical staff.
Keep customers informed and engaged through to resolution, even where a ticket has been escalated.
Support onboarding and training for new users, and contribute to product testing and internal/customer-facing documentation as needed.
Contribute to team and business discussions, continuous improvement, and the culture that makes the team work.

The requirements

Demonstrated experience in a customer support, service desk or customer success role (Software or SaaS environment experience viewed favourably).
Comfortable managing a high volume of tickets while staying calm, methodical, and organised under pressure.
Exceptional customer focus and a genuine commitment to building user trust.
Excellent interpersonal skills and communication skills, with a knack for providing effective solutioning to both technical and non-technical audiences.
Meticulous attention to detail, sound organisational skills, and the ability to prioritise as deadlines and demands shift.
Curiosity and energy for AI-assisted tooling and modern ways of working is highly regarded.

Why join

Exposure to modern software solutions, analytics tools and automated workflow practices.
Genuine influence over how we support customers, and the processes and documentation that underpin it.
Direct impact on client satisfaction and the operational success of financial services businesses.
A clear pathway to grow, into deeper technical support, customer success, or product, as the team and business scale.
Based in our Geelong office, with real proximity to customers and commercial impact.
A supportive, collaborative team culture that values continuous improvement and individual growth.
A leadership team actively investing in AI-assisted tooling and modern ways of working.
A fast-growing company solving genuinely meaningful problems for financial services businesses.
Salary guidance: $65,000 - $75,000 + superannuation.

Apply now! Applications close Thursday August 13.

Apply Now

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customer success specialist jobs in geelong, vic

Customer Success Specialist

Club Services Coordinator

Occupational Therapist | Rehabilitation Consultant

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