In-Demand customer experience leader Jobs in geelong, vic

Customer Service Officer
City of Greater Geelong —Geelong VIC
- $46.67 - $48.08 an hour
- Customer service
- Computer skills
- Communication skills
2d
House Cleaner – Geelong Vic (Local Applicants Only)
NATURO GROUP PTY LTD —Geelong VIC
- $36.21 - $45.00 an hour
- Part-time
- Customer service
- No experience needed
- Cleaning
- Travel reimbursement
- Paid training
Quick Apply
Customer Sales & Service - Repco Geelong - Full Time
Repco —Geelong VIC
- Full-time
Quick Apply
Store Manager - Full Time
Victorian Bird Company Geelong —Norlane VIC
- $62,000 - $65,000 a year
- Weekend availability
- Management
- Customer service
- Team management
- Employee discount
Quick Apply
3d
Shift Leader
Guzman y Gomez —Leopold VIC
- Supervising experience
- Leadership
- Employee assistance program
Quick Apply
Group Casual Sales Team Member - Geelong, VIC
Sussan —Geelong VIC
- Sales
- Recruiting
- On-the-job training
7d
Customer Sales & Service - Repco Geelong North - Casual
Repco —Norlane VIC
- Weekend availability
Quick Apply
9d
Executive Assistant - Expressions of Interest 2026
Cotton On —Geelong VIC
- Full-time
- Budgeting
Liquor Team Member - BWS Bell Post
Endeavour Group —Norlane VIC
- Weekend availability
- Employee assistance program
14d
Assistant Store Manager - rebel Geelong
Rebel —Geelong VIC
- Full-time
- Sales
- Merchandising
- Supervising experience
- Parental leave
Quick Apply
5h
Animal Patrol & Safety Officer
City of Greater Geelong —Geelong VIC
- $76,010.65 a year
- Full-time
2d
Gym Manager
Derrimut 24/7 Gym —Newcomb VIC
- $65,000 - $80,000 a year
- Weekend availability
- Management
- Sales
- Customer service
- Gym membership
Quick Apply
2d
Retail Casual Team Member - Corio
The Reject Shop —Corio VIC
- Weekend availability
- No experience needed
- Employee assistance program
13d
CONNOR Retail Sales Assistant – Geelong, VIC
CONNOR —Geelong VIC
Category Manager - Typo Global Support Centre
Cotton On —Geelong VIC
- Full-time
1d
Associate Dispenser | OPSM | PT | Vic | Geelong
OPSM —Geelong VIC
- Part-time
- Communication skills
Storeperson
PFD Food Services —Geelong VIC
- Full-time
- Forklift
- Health insurance
- Gym membership
1d
Senior Accounts Payable Clerk
City of Greater Geelong —Geelong VIC
- $83,436.03 a year
- Full-time
- Customer service
- Data entry
- Communication skills
6h
2IC - Geelong
Universal Store —Geelong VIC
- Weekend availability
- Customer service
- Supervising experience
- Leadership
- Employee discount
2IC - Geelong
Perfect Stranger —Geelong VIC
- Weekend availability
- Customer service
- Supervising experience
- Leadership
- Employee discount

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Customer Service Officer

City of Greater Geelong -
Geelong VIC

Apply Now

Job Details

Casual
$46.67 - $48.08 an hour
2 days ago

Qualifications

Customer service
Computer skills
Communication skills
Office experience

Full Job Description

Job no: 500592
Work type: Casual
Classification: Band 4 Casual - $48.08 p/h (inc casual loading)
Categories: Customer Service

About the role
Our customer service officers support the City's strategic pillar of 'Customer First'. This position provides prompt and customer focused service as the first point of contact for enquiries and complaints. Our customer service team support customers over the phone, in person and online.

Work type: Casual
Classification: Band 4, $46.67 p/h (including casual loading) plus super

Key responsibilities include:

Provide our customers a proactive and seamless customer experience by meeting their transactional needs and providing service knowledge and expertise
Educating and supporting our customers to become comfortable and familiar with Tier 0 (Online) services
Assist all customers with initial enquiries and where necessary refer customers to specialist support for Tier 2 (Managed support) services
Facilitate conversations and initiate processes (eg – accessibility parking permits) on behalf of other government agencies and third-party providers
Work in a fast-paced environment and carry out a variety of duties through being flexible and adaptable to meet customer needs

As a casual employee, you can expect to receive approximately 3–5 shifts per week, depending on business demand.

Hours of work

Standard shifts are 9:00am – 5:00pm.

Due to the nature of customer service delivery, you may occasionally be asked to work at short notice. While accepting short‑notice shifts is optional, we are particularly keen to hear from applicants who are flexible and willing to support the team when these needs arise.

During periods where permanent part‑time and full‑time staff are on annual leave, sick leave or other planned leave, casual employees may be asked to provide additional coverage. At times, this may include short‑notice requests to attend work due to staff shortages or unplanned leave.

Applicants who are reliable, adaptable and willing to assist with leave coverage will be well‑suited to this role.

About you

Essential Experience:

Excellent communication and customer relation skills.
Previous contact centre experience (desirable).
Demonstrated experience and skills in customer service.
Ability to use modern office and computer equipment including keyboard skills.
Experience in the handling and/or reconciliation of monies.
Flexible and available to work across our 3 customer service centers and our call center including working outside of normal business hours where required

Preferred candidates will be required to undergo a National Police Check and a Working with Children's Check as part of the recruitment process (funded by the City).

If this sounds like the role for you, then click apply now!

Child Safety Responsibilities
We are committed to being a child-safe organisation and have zero-tolerance for child abuse. We have specific policies, procedures, and mandatory training in place to support employees, volunteers, and contractors to achieve and adhere to these commitments. Please read our Child Safe Standards Management Policy.

Diversity and Inclusion
At the City we want a workforce that reflects the community we live in. We welcome and embrace everyone, all people with their own unique experiences, and support and encourage all our employees to do their best work, have equal access to opportunities and a just working environment. For this reason, we particularly welcome and encourage applications from First Nations people, people with diverse cultural and linguistic backgrounds, from the LGBTQIA+ community, people with disability and people of all genders, ages and diverse experience.

We are the City
From parks to offices, childcare centres to works depots, leisure facilities to the Wool Museum and waterfront, our team plays a vital role in shaping our vibrant and growing community. Our community counts on us to get the essentials right while looking for ways to go beyond. By listening, collaborating, and focusing on sustainability, we strive to do the basics brilliantly and create a lasting impact. If you’re ready to be part of something bigger, join us in shaping the future of Geelong.

We support accessibility and encourage discussions about any adjustments or support you may need during the recruitment process.

Applications and Enquiries

Click the Position Description link to view more information about this position.

Enquiries: Ash Moore | Team Leader Contact Centre | [email protected]

Click the Apply button to submit your application or find out more about this opportunity. If we can assist you with any reasonable adjustments in order to submit your application for this role, please contact the Talent Acquisition team via email at [email protected] noting your preferred method of communication and contact details and a member of the team will be in touch.

We collect demographic data to help us learn who our advertisements are reaching and how we can reach an even more diverse audience. We are committed to building a more diverse team. Your responses to our demographic questions are strictly confidential and will not be individually shared.

#LI-Hybrid

Advertised: 02 Jun 2026 9:00 AM AUS Eastern Standard Time
Applications close: 06 Jun 2026 11:55 PM AUS Eastern Standard Time

Apply Now

Refine Your Search

customer experience leader jobs in geelong, vic

Customer Service Officer

House Cleaner – Geelong Vic (Local Applicants Only)

Customer Sales & Service - Repco Geelong - Full Time

Store Manager - Full Time

Shift Leader

Group Casual Sales Team Member - Geelong, VIC

Customer Sales & Service - Repco Geelong North - Casual

Executive Assistant - Expressions of Interest 2026

Liquor Team Member - BWS Bell Post

Assistant Store Manager - rebel Geelong

Animal Patrol & Safety Officer

Gym Manager

Retail Casual Team Member - Corio

CONNOR Retail Sales Assistant – Geelong, VIC

Category Manager - Typo Global Support Centre

Associate Dispenser | OPSM | PT | Vic | Geelong

Storeperson

Senior Accounts Payable Clerk

2IC - Geelong

2IC - Geelong

I want to receive the latest job alert for customer experience leader in geelong, vic

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