About EVT
Esplanade Hotel Fremantle by Rydges is part of EVT, one of Australasia's market-leading experience creators offering careers that can take you wherever you want to go across entertainment, ventures, and travel. In a world of cookie cutter experiences, here at EVT we believe in changing the game. It's why we all call ourselves Daymakers — because each day is a chance to add the wow factor for our customers and continually grow in our own careers.
Proudly owned and operated in Australia and New Zealand, Rydges offers refreshingly local stays in city, regional and resort-style hotels. We're not just in the neighbourhood, we're part of it. Every hotel is designed for ease, connection and quality. From check-in to check-out, our local heroes bring a can-do attitude and 'too easy' service. Whether it's for work or a well-earned break, our place feels like home with the charm of somewhere new. Join us to help make every moment memorable.
EVT has an endless range of roles and career paths to explore across over 140 entertainment experiences like Event Cinemas and Moonlight Cinema, 150 award-winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, and Australia's most loved year-round alpine resort, Thredbo. Once you're in, there's no limits on where your career could take you.
The Role
As Assistant Front Office Manager at Esplanade Hotel Fremantle by Rydges, you'll be a key leader in one of WA's most iconic hotels - supporting the Front Office Manager to deliver exceptional guest experiences, drive revenue, and develop a high-performing team. You'll keep the front of house running smoothly, set the standard for service, and be a visible, energising presence for both guests and staff.
Key Responsibilities
- Lead and coordinate day-to-day Front Office operations, ensuring service standards, compliance, and financial targets are consistently met.
- Drive revenue performance through active upselling, rate and occupancy management, and a strong sales culture across the team.
- Manage guest complaints and incidents with tact, urgency and genuine care — logging, reporting and resolving effectively.
- Recruit, roster, train and develop Front Office staff; conduct regular performance reviews and keep training records up to date.
- Prepare monthly reports, manage departmental expenses, and support financial controls in conjunction with the Financial Controller.
- Partner with Housekeeping, Maintenance and other departments to maintain room and hotel standards.
- Champion WH&S compliance - actively participate in the committee, report all hazards and incidents, and take a lead role in crisis management.
- Keep the team informed and aligned on hotel policies, EVT updates and operational changes through clear, consistent communication.
What You'll Bring
- Proven experience in a Front Office leadership role within a hotel environment.
- Strong people leadership skills — you build trust, develop talent and address underperformance early.
- A commercial mindset with experience driving room revenue, upsell strategies and occupancy outcomes.
- Excellent communication and conflict resolution skills, with a calm and professional approach under pressure.
- Sound knowledge of hotel systems, financial controls, rostering and compliance requirements.
- Familiarity with liquor licensing requirements and WH&S obligations.
- A genuine passion for guest experience and delivering service that exceeds expectations.
How You Work
- Daymaker ethos — no one's too big for the small things.
- Inclusive leader — you value diverse perspectives and create a team environment where people belong and thrive.
- Owner's mindset — you act on data, spot opportunities, and drive improvements without waiting to be asked.
- Resilient and solutions-focused — you stay calm when it counts and move fast to get things back on track.
Perks from Day One
As part of EVT, you unlock Elevate Perks from your first day. Parity for all levels — no ivory towers.
- 50% off dining and stays across EVT hotels — QT, Rydges, Atura, LyLo and more.
- $2 movie tickets + discounts on Gold Class, Moonlight Cinema and the Candy Bar.
- Seasonal perks at Thredbo.
- Rapid career growth across our hotel and entertainment network.
- Paid parental leave; community and volunteering opportunities.
Apply Now
Join Esplanade Hotel Fremantle by Rydges and become an EVT experience creator, opportunity taker, the ultimate Daymaker.
Join and make a positive impact on our people, communities, and environment every day.
Send your CV and a short cover letter. We welcome applicants from all backgrounds and review applications as they come in — don't wait! We can't wait to see the places your career will go with EVT.
When you click apply, you'll be taken to our secure EVT careers portal (powered by Dayforce). This is our official system for managing applications across the EVT Group. You'll simply enter your details and answer a few quick screening questions so we can get to know you better.
