Welcome to Roshana Care Group
Roshana Pty Ltd is a privately owned provider of Aged Care, Home Care, Mental Health Care and Disability Support Services. Our head office is based in WA. We own and operate facilities in WA, QLD, SA, VIC and NSW. Established in 2001, Roshana Care Group has been at the forefront of providing Aged Care and Mental Health Care for over 20 years, with a commitment to high standards.
About the Role
We’re looking for a passionate and experienced hospitality leader to join our team located in Victoria. As a full-time Hospitality Services Team Leader, you’ll be responsible for managing the daily operations of hospitality services, ensuring residents enjoy exceptional experiences, while maintaining dining, housekeeping, and overall service delivery.
If you’re someone who thrives in a dynamic environment, embraces challenges, and is committed to providing top-tier service with a strong focus on work-life balance, we’d love to hear from you!
This role is a full-time position and the salary is $70K - $80K per annum.
Duties and Responsibilities:
Leadership
- Actively promotes and models the Values of the organization through a collaborative, multidisciplinary team approach that actively supports achievement of an ongoing, meaningful life for each resident.
- Leads the development and operational roll out of strategic hospitality initiatives at a local level.
- Builds strong partnerships and networks to facilitate genuine person-centered outcomes. This includes fostering positive relationships with residents, families and staff.
- Actively promotes and protects the image and reputation of the organization.
- Manages and mentors’ hospitality staff, promoting a holistic, person-centered approach.
- Leads and manages change within the facility around cleaning, catering and environment with support from the Facility Manager.
Management
- Oversees the performance, development and flow of hospitality work activities throughout the facility.
- Ensures performance development activities are undertaken across the facility, including competency development and performance management.
- Empowers and encourages staff to reach their full potential and leads by example.
- Provides management reports on activities, results and accountabilities to the Facility Manager
- In liaison with the Facility Manager, ensures preventative maintenance programs are undertaken and that unscheduled maintenance requirements are attended to.
- Under guidance of FM, ensures efficient and effective rostering of staff within the Centre that minimizes negative impact on residents through a consistent assignment approach.
- Oversees and ensures that the WH&S and Injury Management systems are effectively utilised through commitment, resourcing and active participation and engagement. Provide report and findings to the Facility Manager
Service Delivery
- Assist FM to oversees and monitors the provision of care and services within the Centre to ensure that the physical, social, emotional spiritual and clinical needs of residents are met.
- Understands and supports the roles and rights of families in the provision of care and support to residents.
- Assist FM to ensures standards of service delivery are in accordance with best practice,
- Within their scope of practice, provides professional support and advice on resident and care related issues as required to the site management.
- Ensures compliance of all documentation in accordance with relevant legislation and standards.
- Provides an environment that fosters an innovative approach and commitment to best practice.
- Facilitates a team-based approach to service delivery.
- Nurtures and grows competencies, and staff skills within the facility by active recruitment, workforce development and effective and contemporary leadership.
Quality Improvement, Accreditation and Other
- Actively pursues continuous improvement opportunities across the Centre.
- Works toward the achievement and maintenance of the centre’s occupancy, funding and budget target as directed by the site management.
- Ensures that customer, clinical and staff feedback is effectively collected, analysed and responded to and that opportunities for improvement and complaints resolution are identified and actioned.
- Ensures compliance with the Commonwealth Aged Care Standards and Outcomes across standard 5 and others as directed by the Head Office and Facility Manager
- Ensure service collaboration and integration within and between professional disciplines and work areas including regular Clinical Care Team meetings, resident and family, staff meetings, and WH&S meetings.
- Ensures regulatory compliance in relation to Work Health and Safety, in accordance with Roshana Care Group’s safety policies and practices.
- Actively contributes to the continuous quality improvement of the organisation.
- Oversees preventative maintenance programs with relevant internal stakeholders
- Maintains own professional development.
- Ensures compliance with Roshana Group policies and practices.
- Other duties as directed by the Facility Manager
Skills, Attributes and Experience:
The ideal candidate will have excellent communication skills and a proven ability to build relationships with staff, residents, and stakeholders. Additionally, you’ll need to have:
- Tertiary level qualification in an appropriate field and/or broad based and extensive experience in managing a diverse, dynamic and complex service.
- Exceptional contemporary leadership skills.
- Commitment and understanding of a person-cantered approach to care and support.
- High level of experience and knowledge of the Aged Care industry, including contemporary issues, legislation and regulatory compliance, developments and opportunities, and application of the Aged Care Quality Standards.
- Highly developed interpersonal, communication and negotiation skills, with the ability to communicate effectively and influence a wide range of stakeholders and customers.
- Demonstrated proficiency in a wide range of IT applications.
- An understanding of financial management principles with the ability to interpret, act and deliver solid financial results.
- A good understanding and experience of contemporary human resources practices.
- Demonstrated experience in the application of continuous quality improvement and risk management practice.
- A commitment to the development of safe work place and environment.
- Knowledge and commitment to Equal Opportunity and Diversity.
- Demonstrated experience leading a team.
Culture and Benefits:
- A competitive industry salary package commensurate with skills and experience.
- Long term career development opportunities.
- On the job training and development opportunities available.
- Access to Roshana Care Group Employee Assistance Program.
- Roshana Care Group respects and embraces diverse perspective, experience, and traditions.
- Roshana Care Group values each employee’s contribution towards achieving its business objectives.
Job Type: Full-time
Pay: $70,000.00 – $80,000.00 per year
Benefits:
- Professional development assistance
Experience:
- Hospitality Management: 3 years (Preferred)
Licence/Certification:
- Police Clearance (Preferred)
- Australian Driver's License (Preferred)
Work Authorisation:
Work Location: In person
