About the role:
An exciting opportunity exists for a Team Leader to join Victoria Police's Our People Command, overseeing the Student Services Unit, as part of the Business Services Division (BSD). The Command plays a vital role in building the skills, capabilities, and confidence of Victoria Police employees to lead and positively influence the community. Through the delivery of comprehensive training and ongoing development programs, Our People support Police Officers, Protective Services Officers (PSOs), and Police Custody Officers (PCOs) from their initial induction through every stage of their career.
Student Services is the primary point of contact for the onboarding, maintenance of records and ceremonial events for recruits during their time at the Academy, playing a vital role in supporting their training journey. The team manages student records, attends to staff and student enquiries, and coordinates key Academy events including Induction, Family Night, Swearing In, and Graduation.
The Student Services Team Leader will oversee the unit's practices and processes to ensure optimal service delivery while maintaining high standards of customer service. This role is critical in balancing day-to-day operational requirements with the strategic objectives of the Command. The Team Leader will also be responsible for providing timely data and reporting on governance matters to support informed decision-making. Reporting directly to the Academic Timetabling Manager, this position plays a key role in supporting the Command in all aspects of recruits' training at the Victoria Police Academy. Victoria Police is a contemporary and agile workplace and support flexible working arrangements.
The Business Services Division of Our People provides essential support across a range of operational areas, including Facilities Management, Information Technology, Gardening Services, Accommodation Services, Events, Security, Catering, Student and Scheduling Services, as well as Human Resources Establishment and Finance.
Your duties will include:
- Leadership, supervision and support to team members undertaking administrative work, including recruitment and ongoing training of new and existing staff members
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Planning and prioritising unit tasks
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Coordinate Academy events and ceremonies including inductions, graduations, swearing-in ceremonies, cap badge presentations, ensuring a smooth execution and a positive experience for all participants
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Approval of unit timesheets and leave requests
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Prepare monthly and quarterly reports, as required
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Manage quarterly performance meetings with unit employees as part of the performance progression cycle reporting process
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Prepare and maintain fortnightly rosters in line with relevant Victoria Police Manuals and Enterprise Agreements
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Support in the execution of directive-led projects
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Identify and support process improveme nt initiatives to enhance efficiency
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Support to other business units within Business Services Division as required
About You:
The successful candidate will ideally have the following skills and experience:
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The ability to manage competing demands and be highly organised.
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The ability to manage a team of diverse people
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The ability to work in a fast-paced and changing environment.
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Demonstrated ability to build effective working relationships across a large and diverse organisation, using strong interpersonal skills and a commitment to continuous improvement.
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Demonstrated ability to respond promptly and effectively to event-related matters, ensuring timely resolution and minimal disruption.
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Well-developed organisational, oral, and written communication skills.
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Ability to manage own workload and prioritise tasks with minimal supervision.
Further Information:
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One (1) x full-time, ongoing position available.
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This position is located at Victoria Police Academy, 1 View Mount Road, Glen Waverley.
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The successful candidate will be required to undergo pre-employment checks which may include fingerprint checks and misconduct screening.
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We expect our people to foster a safe and inclusive environment where their behaviour and attitude reflects, builds upon and promotes a positive and collaborative workplace that respects the culture and values of Victoria Police.
Your application must include:
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Resume
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Completed application form – the word document (2. Application form) for you to complete and attach to your submission, is attached to the job advertisement.
Applications close midnight, Sunday 19 July 2026.
Please Note: All applications will need to be submitted through one of the following platforms: Victorian Government careers website (Careers.vic). Applications will not be accepted via other platforms or email.
For further information, please contact:
VPS5 Kyane Rohanian on
0460299926 or
[email protected]
We welcome applications from people with disability and aim to support an inclusive recruitment experience. If you require a copy of this advertisement and attached documentation in an accessible format or would like to discuss an access requirement/reasonable adju stment for the recruitment process (including an alternate method of submission of the application), please contact VPS Recruitment via email
[email protected] or on (03) 8335 6004.
About Us:
Victoria Police has a dedicated workforce of more than 22,000 employees consisting of police, protective services officers, police custody officers, and public service staff. Each employee plays a vital role in providing the 24/7, 365 days a year emergency response and public safety capability the organisation delivers to its community. As a Victoria Police employee, you have a dedication and commitment to community safety.
Victoria Police is committed to creating a workplace that is safe and inclusive of all our people. We empower and expect our people, at all levels, to develop interpersonal connections and collaborate, use sound judgement, and create and innovate.
In alignment with the principle of self-determination, Victoria Police is dedicated to enhancing our collaboration with the Aboriginal community in Victoria as we build a culturally safe and inclusive workplace for Aboriginal and Torres Strait Islander employees. We continue to engage and build relationships with local Aboriginal communities and work closely with them to enhance opportunities and services aimed at empowerment, equality, and equal participation across all areas of the organisation.
We value the diversity and differences of our employees, including their age, gender, culture, religion, sexual orientation, abilities, and life experience. We celebrate these diverse experiences and perspectives as each person brings an informed and contemporary approach to our work which enhances the wellbeing of all. We aim to provide a safe place that is reflective of the community it serves, allowing everyone to bring their whole selves to work.”
If after reading this, you're not sure you tick every single criteria box, but have the passion to get behind our purpose, the determination to face a challenge and a willingness to grow and learn, we think you should click the apply button anyway. We're passionate about building a diverse and inclusive team, and love hearing from people like you.
Find out what it is like working as a Victorian Public Servant for Victoria Police: https://www.police.vic.gov.au/vps
