In-Demand Project officer (library services) Jobs in Fortitude Valley, Qld

Customer Success Officer
Codafication —Fortitude Valley QLD
- Urgently hiring
- Hybrid work
- Customer service
Quick Apply
14d
Service Experience Manager
First Focus —Brisbane QLD
- Up to $160,000 a year
- Hybrid work
- Leadership
- Communication skills
Quick Apply
Team Leader
Queensland Government —Brisbane QLD
- Annual leave
13d
GAZ - APS 6 - QLD - Triage Counsellor (social worker or psychologist or counsellor) - FCFCO Div 1 & 2
Federal Court of Australia —Brisbane QLD
- $99,734 - $128,903 a year
- Part-time
- Hybrid work
- Experience working with children
- AI
- Annual leave
- Parental leave
11d

More jobs to discover

Find similar jobs that you might be interested in.

Regional Support Coordinator
MyIntegra —Brisbane QLD
Allied Health qualifications or a minimum Certificate IV in Allied Health, Disability, Aged Care, or similar. Successful applicants will be required to undergo…
Quick Apply
OSHC Regional Manager - QLD - TeamKids
TeamKids —Brisbane QLD
Access to a wide range of discounts: including health insurance, gym memberships, and everyday retail products.
$100,000 a year

I want to receive the latest job alert for project officer (library services) in fortitude valley, qld

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

project officer (library services) jobs near fortitude valley, qld

Social Worker jobs in Brisbane QLD

Social Worker jobs in Gladstone Park Vic

Social Worker jobs in Gawler Sa

Social Worker jobs in Mitchell Park Sa

Support Worker No Certificate jobs in Sydney Nsw

Social Worker jobs in Perth Wa

No Experience Disability Support Worker jobs in Bathurst Nsw

Aged Care Support Worker jobs in Marmong Point Nsw

Events Manager jobs in Sydney Nsw

Client Experience Manager jobs in Daylesford Vic

No Experience Rail jobs in Sydney Nsw

Research Assistant No Experience jobs in Melbourne Vic

Warehouse No Experience jobs in Treeby Wa

Customer Success Manager jobs in Bondi Nsw

Customer Success Manager jobs in Bibra Lake Wa

Sales Manager jobs in Brighton East Vic

Customer Service Night Shift, Work From Home jobs in Sydney Nsw

Customer Success Manager jobs in North Kellyville Nsw

Contract Manager jobs in Melbourne Vic

Customer Success Officer

Codafication
Fortitude Valley QLD

Quick Apply

Job Details

Full-time
14 days ago

Benefits

Paid volunteer leave

Qualifications

Jira
Customer service
Technical support
SaaS

Full Job Description

About Codafication

Codafication is a tech company located just off James Street in Brisbane’s Fortitude Valley. We have developed globally recognised solutions for the insurance and construction industries. Our mission is to pioneer new ways to make the world simpler - and we are building solutions that streamline experiences for our customers making them more efficient and cost-effective. With deep domain knowledge and client partnerships across the trillion-dollar global insurance and construction industries, we are scaling our products and utilisation across Australia, New Zealand and into North America.

Check us out at Codafication.com.

About the Role

No day is the same as a Customer Success Officer at Codafication! To succeed in this role you will be flexible in your daily activities,
enjoy problem-solving and looking for new ways to help customers achieve success using Codafication’s tools.

As the voice of our customers, you will play an important role in our business working closely with the Project Management, Business Analyst and Software Engineering teams to manage different projects to success. You will provide clear and empathetic customer service and technical support ensuring clients experience success with Codafication’s product offerings.

Your day-to-day duties will include:

Delivering onboarding, training, coaching, and mentoring for customers
Building and maintaining strong business relationships with customers
Providing frontline support to customers and management of Jira support tickets
Building and maintaining high quality customer-facing materials and repositories (e.g. knowledge base library, FAQs, training packages)
Providing feedback, support, and updates to internal stakeholders to optimise the customer experience
Conducting workshops, demonstrations, training, and reviews of products with customers
Driving adoption and retention, while identifying opportunities for account growth and additional product placement

About you

As our successful candidate, you will demonstrate:

At least 2 years of relevant work experience
Previous experience in onboarding and training of SaaS platforms advantageous
Excellent written and verbal skills
Love for problem solving and thrive in a dynamic and fast paced environment
Ability to win trust and drive relationships to ensure best outcomes for customers and the business
Ability to resolve customer complaints, enquiries, and conduct basic troubleshooting quickly and efficiently
Excellent resource management and planning skills
Highly motivated with a desire to learn and grow

Life at Coda

Brand new Fortitude Valley Office bordering James Street Precinct
Quarterly staff functions - Celebrate our success as a team
Be recognised and rewarded for your achievements
Revitalise Days + Volunteer Leave giving you up to 3 extra leave days a year to do what you love
Regular 1-2-1 time with your leader to and access to our L&D platform to accelerate your career
Genuine career progression
Hybrid working environment to promote genuine work-life balance

If you want to be part of a winning team and this role suits you to a tee, I would love to hear from you. We do have an immediate start available however happy to wait for the right person given notice periods.

*NOTE* We kindly request that recruiters and agencies refrain from contacting us regarding this job posting, as applications from recruiters will not be accepted. We appreciate your understanding.

Sponsorship will not offered for this role.

This is a hybrid opportunity, with minimum weekly office days at our Fortitude Valley Headquarters.

Quick Apply

Refine Your Search

project officer (library services) jobs in fortitude valley, qld

Customer Success Officer

Service Experience Manager

Team Leader

GAZ - APS 6 - QLD - Triage Counsellor (social worker or psychologist or counsellor) - FCFCO Div 1 & 2

More jobs to discover

I want to receive the latest job alert for project officer (library services) in fortitude valley, qld

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected