---Exciting Hospitality Leadership Opportunities – Phillip Island---
Create Catering is seeking our next Assistant Manager at our flagship venue, the world-famous Penguin Parade Visitors Centre. This is your chance to take the lead in one of Victoria’s most iconic tourism destinations!
We are seeking passionate, hands-on leader to join our team as an Assistant Restaurant Manager.
This role will play a key part in delivering outstanding guest experiences, driving operational excellence, and leading high-performing teams.
About the Role.
As a member of our management team, you will:
- Lead and mentor your team to deliver exceptional service in a fast-paced, high-volume environment.
- Oversee daily operations, ensuring smooth service delivery, compliance, and safety.
- Drive customer satisfaction by monitoring guest feedback and implementing improvements.
- Manage rosters, labour costs, and operational KPIs.
- Collaborate with cross-functional teams to deliver seamless guest experiences.
- Be a role model for excellence, problem-solving, and hands-on leadership.
What We’re Looking For
We’re looking for an experienced hospitality leader who has:
- Proven experience in leading teams in a hospitality, events, or tourism environment.
- Confident decision-makers with strong communication and problem-solving skills.
- Passionate about creating memorable guest experiences.
- Organised, resilient, and adaptable in high-pressure situations.
Requirements:
- Leadership or supervisory experience in hospitality (essential)
- A valid RSA (or willingness to obtain)
- A valid Working With Children Check (or willingness to obtain)
- Food Safety & WHS knowledge highly regarded
Why Join Us?
- Work at one of Australia’s most visited wildlife attractions, home to the Little Penguins.
- Be part of an ambitious, supportive hospitality team within Create Catering.
- Enjoy a competitive salary package ($65k–$70k + super), depending on experience).
- Take ownership and bring about operational change, with the opportunity to really make your mark.
Excited!?
Join us in shaping unforgettable experiences at the Penguin Parade – where hospitality meets world-class wildlife!
This role is only available to those with full working rights in Australia, as sponsorship is not available for this role.
Job Type: Full-time
Pay: $65,000.00 – $70,000.00 per year
Benefits:
- Employee discount
- Free food
Ability to commute/relocate:
- Cowes VIC 3922: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):
- Are you available to work school holidays?
Experience:
- Leadership: 1 year (Preferred)
Work Location: In person
