Reference Number: 5681
Category: Administration and Support
Department: HIS
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Fixed term, full time opportunity
Evening Shift, 14:30 – 23:00
Make an impact supporting patients, their families and carers
Heidelberg location, with multiple public transport options available
$60k starting base + salary packaging + super (full time rate per annum)
Austin Health is the major provider of tertiary health services, health professional education and research across three campuses in the north-east of Melbourne and statewide. We have a highly engaged, diverse and collaborative workforce that is unified by our goal to help people live healthy and fulfilled lives.
About the Medical Record Service
The Medical Record Service team is part of the broader Health Information Services department, which includes the Clinical Coding Service, Submissions Services, Corporate Records Service and Medical Record Services. It is a busy 24 hour service that plays a crucial role in the management, organisation, and dissemination of health-related data and information. It is critical this information is available to the right people and teams to deliver care to our patients, support our clinicians and external care providers.
About the role
As a Health Information Services Clerk, you will be involved in collating, preparing and scanning patient information to make it available for patient care. You will have the opportunity to interact with both internal departments and authorised external parties. You will also be involved in release of patient information to external healthcare providers in accordance with our release of information policy. Working with our Team to support patient care by making patient information available either by scanning paper documents or responding to requests for information from external organisations. Some weekend work may be available as additional hours. Some travel to other campuses is also required.
A regular day will see you:
Releasing of patient information
Reception services
Maintaining our patient administration system and medical record systems
Preparing and scanning paper patient information
Uploading information to receive in electronic format
Quality checking processes and identifying process improvement
Assisting with Freedom of Information Requests and / or Transcription Services
About you
To be successful in this role you’ll bring with you:
Ability to determine priorities and organise workload effectively and efficiently
Experience in healthcare administration
Commitment to following procedures to ensure consistency in work practices
Proven problem-solving skills and a commitment to ongoing improvement
Entry level knowledge of computer products including Microsoft Office Suite (e.g., Word, Excel, and Outlook)
Understanding of the importance of confidentiality
Demonstrated ability in providing customer service
Possession of the following personal qualities: motivation, flexibility, initiative, professionalism, and reliability
Our benefits
Working at Austin Health means enjoying a strong sense of purpose, engaging in meaningful work every day. Our people also receive a variety of rewarding benefits, including:
Greater take-home pay through generous salary packaging, for living expenses, meals, and holiday accommodation.
A suite of wellness initiatives designed to support you, including discounted fitness memberships and special offers on health insurance, and a comprehensive wellbeing program.
Onsite childcare at Austin Hospital, easy access via public transport and car parking options.
Mentoring and career development opportunities.
Work with us!
We are committed to cultural safety and health equity for Aboriginal and/or Torres Strait Islander People. We celebrate, value, and include people of all backgrounds, genders, identities, cultures, bodies, and abilities. We welcome and support applications from talented people identifying as Aboriginal and/or Torres Strait Islander, people with disability, neurodiverse people, LGBTQIA+ and people of all ages and cultures.
If you feel this role is right for you, we encourage your early application. Even if you don’t meet every single requirement, we encourage you to apply. What matters most is your passion, your drive and your willingness to learn and contribute. Applications will be reviewed as they are received, and interviews may take place prior to the closing date. This means we reserve the right to close a job ad prior to the advertised closing date.
All appointments are made subject to a satisfactory National Police Check and if required, a Working With Children Check. Austin Health is a child safe organisation, committed to upholding the rights, safety, and wellbeing of children and young people in line with Child Safe Standards. If you require any reasonable adjustments to the recruitment process, you are welcome to reach out to the hiring manager: Jason Ewing, Team Leader HIS at
[email protected]
Interested in finding out more about this opportunity? Read the position description for further details.
Application closing date: Tuesday 14 July 2026
