About Us
Your Physio Advantage is a growing allied health practice providing high-quality Physiotherapy, Occupational Therapy and Remedial Massage services across the Central Coast and Newcastle.
We support clients in our clinics and in their homes, helping people improve their health, independence and quality of life. Our team is friendly, professional and passionate about delivering exceptional care.
We are looking for a warm, reliable and highly organised Receptionist to join our Erina clinic.
About the Role
This is a full-time reception and administration role based at our Erina clinic.
You will work 38 hours per week, Monday to Friday, with shifts rostered between 8:00am and 6:00pm. Some days may be rostered from 8:00am to 4:00pm, and other days from 10:00am to 6:00pm.
This role would suit someone who enjoys working with people, takes pride in providing excellent customer service, and can remain calm and organised in a busy healthcare environment.
You will be the first point of contact for many of our clients and referrers, so a professional, caring and confident communication style is essential.
Benefits of Joining Our Team
- Work from our modern Erina clinic.
- Join a supportive and professional allied health team.
- Monday to Friday roster, with no weekend work.
- Full-time hours with consistent weekly income.
- Hourly rate between $31 and $34 per hour, depending on experience.
- Opportunity to grow with an expanding healthcare business.
- Work in a role where your organisation, communication and care make a real difference.
Key Responsibilities
Your role will include:
- Welcoming clients and visitors to the clinic.
- Answering phone calls and responding to emails.
- Providing friendly and professional customer service.
- Booking client appointments.
- Managing clinician diaries for both clinic appointments and home visits.
- Supporting a busy team of Physiotherapists, Occupational Therapists and Remedial Massage Therapists.
- Processing payments and completing invoicing.
- Assisting with account reconciliation and administration tasks.
- Supporting Medicare, NDIS and other third-party billing processes.
- Assisting the Practice Manager with business administration and compliance tasks.
- Helping with basic marketing and social media administration when required.
About You
We are looking for someone who is:
- Warm, professional and well-presented.
- Highly reliable and punctual.
- Confident speaking with clients over the phone and in person.
- Calm under pressure and able to manage competing priorities.
- Organised, detail-focused and proactive.
- Comfortable working in a busy healthcare or customer service environment.
- A strong team player who enjoys supporting others.
- Able to communicate clearly and professionally, both verbally and in writing.
Experience Required
The ideal candidate will have experience in some or all of the following:
- Medical reception or allied health administration.
- Managing appointment books and clinician diaries.
- Invoicing and payment processing.
- Medicare, NDIS or private health billing.
- Practice management software such as Splose, Cliniko, Best Practice or Medipass.
- Xero accounting software.
- Bookkeeping or account reconciliation.
- Medical or audio typing.
Previous healthcare administration experience will be highly regarded.
Take the Next Step
To be considered for this role, please complete the following questionnaires so we can get to know you better:
https://www.tonyrobbins.com/disc/
Please send your questionnaire reports, along with your CV, to:
[email protected]
We look forward to hearing from you.
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Pay: $31.00 – $34.00 per hour
Work Location: In person
