In-Demand Entry level logistics Jobs in Epping Vic

Customer Service Officer & Logistics
Shaw Industries Group, Inc. —Richmond VIC
- Full-time
- Sales
- Customer service
- Salesforce
19h
Forensic Accountant
Sedgwick —Melbourne VIC
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Office
- Analysis skills
Executive Assistant (Full-Time or Flexible Hours Part-Time)
VICTORIA INTERNATIONAL CONTAINER TERMINAL —Melbourne VIC
- Full-time
- Remote
- Office
- Parental leave
- Employee assistance program
Quick Apply
Security Officer - Gatehouse
Certis Group —Melbourne VIC
- Full-time
- CPR Certification
- Microsoft Excel
- Customer service
- Employee assistance program
- Employee discount
Platform Support Advisor (Naarm, 1-Year FTC)
Resident Advisor —Melbourne VIC
- $60,000 - $63,000 a year
- Temporary
- Hybrid work
- Customer service
- Organisational skills
- Annual leave
Quick Apply
11d
Concierge
JLL —Melbourne VIC
- Management
- Financial services
- Communication skills
- Health insurance
- Parental leave
8d
Ops Senior Admin Assistant
UPS —Airport West VIC
- Full-time
Facilities Manager
Victorian Government —Melbourne VIC
- Weekend availability
- Maintenance
- Leadership
- Communication skills
10d
Senior Sales Executive – Fresh Produce Technology
CONTINENTAL BRIDGE PTY LTD —Kew VIC
- Up to $191,270.41 a year
- Temporary
- Hybrid work
- Management
- Sales
- ERP systems
- Profit sharing
- Work from home
Quick Apply
7d
VCE/VET/VASS Administrative Assistant
Bialik College —Hawthorn VIC
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance program
- Gym membership
4d
Driver Trainer
Strait Link Shipping Pty Ltd —Port Melbourne VIC
- Full-time
- Management
- Senior Secondary Certificate of Education
- Communication skills
Senior Associate, ANZ Strategy & Planning
DoorDash ANZ —Melbourne VIC
- SQL
- AI
Quick Apply
Leading Teacher - Director of Music
Victorian Government —Melbourne VIC
- Full-time
- Management
- Leadership
- Teaching
2d

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Customer Service Officer & Logistics

Shaw Industries Group, Inc. -
Richmond VIC

Apply Now

Job Details

Full-time
19 hours ago

Qualifications

Sales
Customer service
Salesforce
ERP systems
Microsoft Office
Senior Secondary Certificate of Education
Bachelor's degree
Organisational skills
Computer skills
Communication skills

Full Job Description

Job Title

Customer Service Officer & Logistics

Position Overview

Position Objective: The Customer Service Officer (CSO) efficiently handles diverse inquiries from customers and business partners about stock, lead times, orders, and directs requests to relevant teams. Using Salesforce, the CSO manages cases from start to resolution, escalating when needed, and consistently represents Shaw positively. The CSO also supports logistics and procurement functions as directed by the CXM and senior team members.

Essential Duties & Responsibilities

Case Management & Workflow Ownership

Assign new cases from the worklist efficiently, distribute workload among CSOs, and keep customers updated. Manage cases proactively, document accurately, follow up as needed, resolve outcomes clearly, and escalate complex issues to senior staff when necessary.

Order Management & Customer Support

Perform order entry, maintenance, and enquiry management accurately and in a timely

manner, along with other duties as assigned.

Monitor orders and inventory positions as needed to maximise service outcomes and reduce inventory and handling costs.
Provide resolutions to routine questions and problems and recommend alternatives to meet customer needs where required.
Use sound judgement to control call interactions and strive for single-call resolution wherever possible.

Logistics & Procurement

Processing purchase orders and transfer orders requested by other CX team members to support customer order fulfilment, and keeping notes, records, and cases up to date.
Assisting with the creation of sea container and airfreight bookings, including preparation of associated import documentation.
Preparing arrival and receiving documentation for the warehouse to support inbound processing.
Processing the transfer of goods and batch/lot movements within the ERP system to ensure accurate inventory positioning.
Providing regular updates to the CX and Sales teams on the status, ETAs, and arrival of inbound goods.
Monitoring inventory levels on a weekly basis against predetermined targets and raising replenishment orders when required.
Updating and maintaining daily logistics checklists as directed, ensuring tasks are captured, progressed, and marked complete.
Keeping documentation organised, and up to date, always with efficient communication maintained within existing systems and programmes.

Communication & Cross-Functional Collaboration

Communicate frequently and proactively with customers to keep them informed, even when a resolution is still being sought.
Liaise with Logistics/Procurement, Finance, and Marketing in a timely manner to obtain information required to resolve customer enquiries.
Communicate stock availability risks or fulfilment concerns to Logistics where needed, if not already addressed.
Participate in daily team meetings, arriving prepared to discuss orders at risk
Assist ensuring cases of other team members are proactively managed in times of absence or rostered days off.

Customer Experience (CX) & Associate Experience (AX)

Contribute to a positive customer experience through professionalism, product and process knowledge, and consistent effort—creating a climate in which the customer has confidence and feels looked after.
Contribute to a positive associate experience by treating colleagues and partners with respect, offering support and guidance when appropriate, and demonstrating fairness and kindness.
Personally promote a positive working environment by exemplifying honesty, integrity, accountability, and passion.

Continuous Learning & Improvement

Maintain and continuously improve knowledge of systems, products, and processes to support ongoing development and performance.
Analyse job-related information and make decisions based on previous experience, policy, and customer/business needs.

Physical Requirements

Ability to view a computer screen for long periods of time.
Ability to enter information using a computer keyboard for extended periods.
Sitting for extended periods is required; stretching and periodic standing is encouraged.
Ability to work in a phone-intensive environment and manage a high volume of calls per day.
Ability to work in a structured environment with a high level of accountability

. • Must be able to bend, reach above one’s head, and occasionally lift to a maximum of 16kg.

Ability to manage the pressure and stress associated with deadlines and competing priorities.

Other Requirements (Qualifications & Experience)

Knowledge of Oracle, Salesforce and Microsoft Suite preferred.
High School Certificate required, bachelor’s degree preferred.
Minimum of 2 years’ experience in customer service, sales, or other highly interactive service roles

. • Clear, professional, and concise written and verbal communication skills.

• Proficient, adaptable computer skills and ability to learn new systems quickly. • Basic mathematical skills.

Self-motivated with strong organisational skills and the ability to manage competing priorities.

This Position Description is not intended to describe every element of the role. From time to time, the employee may be required to perform additional job-related duties not listed above, including supporting other departments as required .

Work Shift

Shaw Industries is an equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.

Apply Now

Refine Your Search

entry level logistics jobs in epping vic

Customer Service Officer & Logistics

Forensic Accountant

Executive Assistant (Full-Time or Flexible Hours Part-Time)

Security Officer - Gatehouse

Platform Support Advisor (Naarm, 1-Year FTC)

Concierge

Ops Senior Admin Assistant

Facilities Manager

Senior Sales Executive – Fresh Produce Technology

VCE/VET/VASS Administrative Assistant

Driver Trainer

Senior Associate, ANZ Strategy & Planning

Leading Teacher - Director of Music

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